7 Replies Latest reply on Nov 2, 2013 7:26 AM by Wulfraed

    Why is the "n" on my nook color charger glowing red?

      I got a message saying to plug in my nook, battery at 20%. Usually, it glows yellow until charged, then turns green. I have never seen the light red before. I actually suspect this cord is warping due to high heat. This is the second time I have had power cord issues (the first time B&N replaced my nook and power cord). Actually the third, since I had a cord connection melt, but I just replaced the cord myself, thinking that noone in customer service would believe me anyway. But red? What gives?
        • Re: Why is the "n" on my nook color charger glowing red?

          my USB connector is glowing red without it being attached to the Nook...

           

          I had not noticed this previously.   The charger brick is not hot or anything, and it appears to charge just fine.  It turns the yellow when it is charging, and then green when fully charged.

           

          It's just showing red when the cable is just lying there - unplugged from the Nook -

           

            • Re: Why is the "n" on my nook color charger glowing red?
              bobstro

              I had nearly the same problem, except mine would turn red the instant I plugged it into my NOOK, charged not. Just take the cable and charger into the store, grab a new charger and cable box off the shelf and take it up to the counter. They exchanged mine with no fuss.

               

              From what I've read, problems with the LED in the charge cable indicate wiring problems. The cables themselves are delicate, so considering it's a $25 item, and that you MUST use the B&N charger and cable, I'd have no qualms about asking for replacement of a defective unit.

                • Re: Why is the "n" on my nook color charger glowing red?

                  my charger broke, so i had to buy a new cord, which is actually only $9.95 including shipping at the B&N customer line, when i got the new cord the N glowed red.

                   

                  when i contacted Nook support, i was informed that if the N is red, it could be one of several issues:

                  1. something is wrong with the battery port on the nook (which is the most common) or...

                  2. something is wrong with the battery itself

                   

                  i have a warranty on mine and am fixing to send it in for repairs. i have requested that they tell me what the actual problem is, so when i find out for sure, i will post the results.

              • Re: Why is the "n" on my nook color charger glowing red?

                I "chatted" with a B&N CR tonight and was told because I didn't buy my NC from B&N (I bought it at my local Walmart) that I needed to contact Walmart with my dead charging cord issue.  It's still a B&N product and under their one year warranty, not a Walmart warranty, I thought.  Any ideas?  Walmart doesn't even carry the cords in their stores! :smileysad:

                • Re: Why is the "n" on my nook color charger glowing red?

                  Recently my cord was doing the opposite.  It would stay green while charging even when the NC was at 30%!  I chatted, on the BN website, w/ tech support and they are sending me another one.

                  • Re: Why is the "n" on my nook color charger glowing red?

                    my charger broke, so i had to buy a new cord, which is actually only $9.95 including shipping at the B&N customer line, when i got the new cord the N glowed red.

                     

                    when i contacted Nook support, i was informed that if the N is red, it could be one of several issues:

                    1. something is wrong with the battery port on the nook (which is the most common) or...

                    2. something is wrong with the battery itself

                     

                    i have a warranty on mine and am fixing to send it in for repairs. i have requested that they tell me what the actual problem is, so when i find out for sure, i will post the results.