37 Replies Latest reply: Oct 31, 2010 8:28 PM by Pink_Maiden

    BN eReader 2.5.1.198 update for desktop

    DawnH

      Just applied the update for the newest desktop eReader, and now none of my purchased books show up. They are still in the file on my harddrive, but they do not show up in the app. Also when I purchase new ones they are not showing up. Have an email into BN to look into this, as I can no longer see anything I have purchased. (Hope this doesn't happen to my Nook when I upgrade it!)

        • Re: BN eReader 2.5.1.198 update for desktop
          tehluhlah

          I am having the exact same problem.

          • Re: BN eReader 2.5.1.198 update for desktop

            Thank you for the information about getting books back.

             

             

             

             

             

             

            It worked like a charm.

             

             

             

             

            :smileyhappy:

             

             

             

            • Re: BN eReader 2.5.1.198 update for desktop

              I see this version still shows an error message when you close it down, but this time with a new error message...

               

              We are sorry but this Barnes and Noble application has encountered a problem and it needs to close (code 012)


              Would you like to restart the application now?

               

               

              Hmmm!

              • Re: BN eReader 2.5.1.198 update for desktop

                Just did the update for Ebook reader, and like everyone else my books have disappeared!  Regret doing the update now!!

                • Re: BN eReader 2.5.1.198 update for desktop
                  DocJustice

                  I'm also having the identical problem.  I had the prior version of eReader software and it worked fine.  It prompted me today to download the update and after install none of my library is showing.  I signed out and back in and still no books showing up.  They are on the website and on my hard drive, but not in the program.

                  • Re: BN eReader 2.5.1.198 update for desktop
                    MrBanballow

                    *Reads Topic*

                    *Opens BN eReader*

                    ... hm, would I like to upgrade to 2.5.1.198? Think I'll pass on that for the time being.

                    *Respectfully declines offer*

                    • Desktop ereader problems?

                      Hi all,

                       

                      While waiting for my new Nook to be delivered I have started reading some of my eBooks on my desktop with the B&N desktop reader. All of a sudden, today, my whole library has gone empty and synchronizing it does not bring them back. I did update to the new version today and it worked at first but now it is completely empty. My Library on the B&N site still has all my books.

                      Anyone any ideas what is going on?

                       

                      Thanks!

                        • Re: Desktop ereader problems?

                          Okay, forget it... I found how to fix it in another section of the board. Bloody hard to fix though.... Won't be upgrading in a hurry anymore!

                            • Re: Desktop ereader problems?
                              Doug_Pardee

                              bastianbalthazarbux wrote:

                               

                              Bloody hard to fix though....


                              Uninstall and reinstall is "bloody hard"?

                               

                                • Re: Desktop ereader problems?

                                  To resolve this issue perform the following:

                                   

                                  1)      Uninstall the application by clicking Start>All Programs>Barnes& Noble> Desktop Reader> Uninstall

                                   

                                  2)      Follow the uninstall prompts.  This process will delete all your local content; however your eBooks will remain stored in your online in your B&N eBooks library.

                                   

                                  OR

                                   

                                  1)      Uninstall using Control Panel by performing the following: Start>Control Panel>Add or Remove Programs> Remove the Barnes & Noble Desktop Reader.

                                   

                                  After Un-installation is complete, simply go to Barnes&Noble.com and re-install the Desktop eReader. 

                                   

                                  This process should correct any content issues you may receive in “My Library,” and you can pick up where you left off. Enjoy your reading!

                                    • Re: Desktop ereader problems?
                                      Radecliffe

                                      Deleting the database was a lot faster. :smileyhappy:

                                      • Re: Desktop ereader problems?

                                         


                                        Michael-V wrote:

                                        To resolve this issue perform the following:

                                         

                                        1)      Uninstall the application by clicking Start>All Programs>Barnes& Noble> Desktop Reader> Uninstall

                                         

                                        2)      Follow the uninstall prompts.  This process will delete all your local content; however your eBooks will remain stored in your online in your B&N eBooks library.

                                         

                                        OR

                                         

                                        1)      Uninstall using Control Panel by performing the following: Start>Control Panel>Add or Remove Programs> Remove the Barnes & Noble Desktop Reader.

                                         

                                        After Un-installation is complete, simply go to Barnes&Noble.com and re-install the Desktop eReader. 

                                         

                                        This process should correct any content issues you may receive in “My Library,” and you can pick up where you left off. Enjoy your reading!


                                         

                                         

                                        Last evening, I tried to open nook for pc w/o success. Tried rebooting still would not open. Decided to uninstall & re-install (using vista). The program did not show up in Control Panel, there was no uninstall.exe in the program file nor was I able to use Windows Install Clean Up. Finally manually deleted program, deleted db's & cleaned registry before rebooting & re-installing. 

                                         

                                        Again, when installing I received the following error message:

                                        Error opening file for writing

                                        Barnes&Noble\DesktopReader\uninstall.exe.

                                        I clicked ignore & the program continued to install.

                                         

                                        Again no desktop icon, again had to go to program file to create shortcut. Program now opens but for how long before I have to go through this routine?

                                         

                                        I would really like to get a PERMANENT fix. 

                                  • Re: Desktop ereader problems?

                                    I had the same problem; following the advice/instructions found here fixed it.

                                  • Re: BN eReader 2.5.1.198 update for desktop

                                    Hmmm!

                                     

                                    Almost all software updates that require an uninstall first have that built into the upgrade automatically, or ask that you uninstall first.   Obviously B&N forget that somewhat important step.

                                     

                                    Have you noticed how B&N have disappeared into the woodwork over this issue and left it to their customers to help each other out?

                                     

                                    Shame on you B&N !    :smileymad:

                                     

                                    Someone took the fall for Apple's antennagate.  I hope somewhere in B&N some software manager's A** is being chewed by his boss for this.  This is no way to run a business.   It's no wonder the shares are "undervalued".   :smileysad:

                                    • Re: BN eReader 2.5.1.198 update for desktop

                                      Same problem, got it fixed with the uninstall/reinsatll.

                                      B&N:  there is NO excuse for this.  This has happened in the past with the My stuff directory.

                                      You need to learn how to write SW and then do updates and test without disabling all of your users.  This is so discouraging.

                                      • Re: BN eReader 2.5.1.198 update for desktop

                                        I am having the same problem and I would really like to read my new book i just purchased.

                                         

                                        • Re: BN eReader 2.5.1.198 update for desktop

                                          The same has just happened to me. I'm feeling anxiety.

                                          • Re: BN eReader 2.5.1.198 update for desktop

                                            Wish I would have read these first.  Same problem here.  Will not be checking for new B & N content on my nook for fear of loosing the books there also.

                                             

                                            The books are however, still in my computer file.

                                              • Re: BN eReader 2.5.1.198 update for desktop

                                                 


                                                Alice62 wrote:

                                                Wish I would have read these first. 


                                                 

                                                 

                                                If B&N had their wits about them, you shouldn't have had to read these first.

                                                 

                                                :smileymad:

                                                  • Re: BN eReader 2.5.1.198 update for desktop
                                                    DawnH

                                                    Funny enough, I got a reply back to my email to BN for help on this...they told me they could not help via email and I would have to call in! Guess they don't know what the "fix" is. Glad I posted here where the real knowledgeable people are. Next time I will know not to even try the BN support staff and just check here first!

                                                     

                                                    Thanks to all of you wonderfully helpful people. I do love my Nook, and am glad I can at least get good help here!

                                                     

                                                • Re: BN eReader 2.5.1.198 update for desktop

                                                  applied update everything in the ebooks section dissappeared.  Was able to get books(from backup) into my stuff section but lost any bookmarks ,anotations, and cover art.

                                                   

                                                  I have been using this PC ereader for a few months now and it has been the worst.  However on my droid it is actually very good.

                                                   

                                                  I read mostly on my sub-laptop so I have about had it.   

                                                  • Re: BN eReader 2.5.1.198 update for desktop

                                                     I see my Kindle for PC program just updated without any issues   :smileywink:

                                                    • Re: BN eReader 2.5.1.198 update for desktop

                                                      Same problem. Still works on a Windows 7 Ultimate with an older version of eReader (2.5.0.3727). On a 2nd NetBook, running Windows 7 Professional with eReader 2.5.1.198 - no books appear. I'll try deleting the database file. Thanks.

                                                       

                                                       

                                                      • Re: BN eReader 2.5.1.198 update for desktop

                                                        This software update was good.

                                                         

                                                         

                                                         

                                                        *sigh*

                                                         

                                                         

                                                         

                                                         

                                                        If only they would have a UPDATE for the Nook.

                                                        • Re: BN eReader 2.5.1.198 update for desktop

                                                          I learned a long time ago to wait to install updates; Windows, iTunes, NOOK, etc. That way, the early adopters can find all the install bugs and maybe the vendor will release a new update before I install it.  Looks like it worked out again since B&N has since released v2.5.1.237.  It installed very smoothly and I haven't seen any problems.

                                                           

                                                          My question is, when is the PC version going to get all the "cool" features I keep reading about with the iPad nook reader app?  Stuff like themes, contrast controls, the ability to change the page background color???  We used to have the ability to change the background color but it got dropped for some unknown reason. I much prefer to have a darker background than the default glaring white!!

                                                           

                                                          And I would really appreciate the ability to sync between the PC reader and my nook.  That would be very useful.

                                                           

                                                          Just my two cents...

                                                            • Re: BN eReader 2.5.1.198 update for desktop

                                                              B&N is no longer supporting the B&N ereader application.  They are forcing the nook app on us all.  

                                                               

                                                              I went to download a new book I bought yesterday to my B&N ereader on my iPod and I couldn't get the app to download it.  After trying several geek tricks I was forced to call B&N tech support, well the support group couldn't get it to work either.  I told them that it wouldn't even let me sign in.  

                                                               

                                                              I asked if they are still supporting the B&N ereader now that nook is out and they couldn't answer my question.  I asked them what kind of tech support group was this, they had no answers for any of the issues I questioned.  Finally I spoke to a supervisor and asked if they were no longer supporting the ereader app and he said yes, they are only supporting and allowing the nook application to download newly purchased books.  

                                                               

                                                              I asked if there was another reader I could use and told them how much I HATE the nook app, due to it constantly crashing (not to mention other issues) and they said no, because of their apb format you can only read on nook.  

                                                               

                                                              NOT true, you can add all of your books to the Stanza ereader (you can use on iPod and Mac and Windows) and read them just fine.  You can customize it any way you choose and it run great!!!  It will ask you the first time to put in the credit card info you used to purchase the book, it won't charge you twice, just the original purchase you made through B&N.  So there nook, this is one person who will not be forced to use this crappy app.

                                                               

                                                              Pinky:smileyhappy: