Hello all. Ihave read this question a couple times in this board but when people ask follow up questions they do not answer...
I have downloaded book from the library (it is override) It was downloaded into ADE. I have activated my nook with ADE ( my nook shows up in ADE) and I can transfer books from ADE to my nook. I go into "my documents" on my nook and my transferred book is listed but with author unknown and when I open it I get an error message that "user is not activated" any suggestions. I have been working on this for the 3 days Ihave had my nook and I am getting frustrated.
sorry it is overdrive
Thank You so much for taking the time to post these instructions. They work!
Your instructions were wonderful and I have used them to download several books from the library using Overdrive. Now I am getting an Activation error in ADE--too many activations and cannot move over the book I just downloaded to my Nook. Is there a workaround? Thanks.
I am getting an Activation error in ADE--too many activations
This means that Adobe has recorded six computer activations or six device authorizations on your account. They don't count "deactivating" or "deauthorizing", so if you've had some authorization problems or some replacement NOOKs, you can bump into this limit even if you only have one device. My wife and I have 3 computers and 2 NOOKs, but weirdness on Sony's end caused them to reactivate my computer repeatedly for a while, and I hit the limit twice! (In one case, NOOKstudy contributed to this.)
All you can do is to put in a trouble ticket with Adobe. It will take a couple of days to process, during which time they will "escalate" your request to a supervisor. Annoying as heck, but that's life with Adobe Digital Editions. Eventually they'll "reset your limit". They're supposed to let you know when it's done, but for me they did one time but not the other, so check back every day or so and see if you can authorize.
Don't call Adobe Support. ADE support is entirely through online trouble tickets, and it's not really obvious how to do that. Go to this page: http://www.adobe.com/go/supportportal and log in with your Adobe account. After you're logged in, go back to that page again. In the bottom half is the start of the Web trouble ticket process. Click the "Technical Support" tab if it's not already selected, choose issue type="Other", click the radio button for "Other Products", then choose "Adobe Digital Editions" from the dropdown list that appears. Click the Continue button and you're finally ready to enter your request.
Doug, Thanks. I have submitted my request. I really appreciate your detailed instructions and have referred other nook users to your documents. Think B & N should hire you to do their documentation.
Hello! First of all, thank you so much for writing out these directions! Unfortunately, I'm apparently pretty terrible at putting them to good use.
It might be worth noting that my Nook is fresh out of the box. It is authorized with my B&N account, but the only other thing I've done with it so far is to download three free ebooks from B&N.
I run Linux (Ubuntu) on my laptop; it's already authorized by ADE, has many books happily downloaded onto it, etc. When I plugged in my Nook, ADE did not recognize it. Following your instructions, I opened up the Nook drive on my computer to delete the .adobe-digital-editions file--but couldn't find it.
I then plugged the Nook into a Mac (that is not mine, and not authoized with ADE) just to see if the Mac would be able to find the .adobe-digital-editions file. No luck there, either.
What does show up in the Nook drive: "my audiobooks," "my B&N downloads," "my documents," "my music," "my screensavers," and "my wallpapers." All of them are empty except the "my B&N downloads," which contains the three free ebooks I've already downloaded.
I must be blind--is there somewhere I'm not looking that I should be? I've peformed a search of the Nook drive's contents (on both computers) for ".adobe-digital-editions," then "adobe," and then simply "."; nothing came up for the first two, but the "." pulled up all three of my free ebook files. Nothing else.
Any help you could offer would be appreciated! =)
@Wmje : : Your only bad luck was that you tried two operating systems that hide files and folders that begin with a period. So on either computer turn on the option to show hidden files. It will probably be an option on the view sub menu of your file manager.
@icebike: Thank you so much! You're a life saver. =)
"I run Linux (Ubuntu) on my laptop; it's already authorized by ADE, has many books happily downloaded onto it, etc. When I plugged in my Nook, ADE did not recognize it."
How did you install ADE on Ubuntu? If it is running using Wine, it won't detect the Nook. It has something to USB detection thru Wine.
Lack of Linux support by Adobe is certainly not a technical issue. If the small group creating Calibre can make it work on Linux, Mac & windows, surely the giant Adobe could as well.
Calibre is also better at detecting the Nook, ADE usually has to be opened after the Nook is connected to find it.
Anyway, I'm trying to get my Nook & ADE to play nice. I've deleted ADE and reinstalled but no joy.
I started out on a PC, so I plugged George (my Nook) into a PC and deleted the digital editions folder(s -- I had two)
When I plug in my Nook, Mac sees it just fine. When I start ADE it starts to "see" and authorize my Nook, but then I get screen after screen of errors that books are missing- then my Nook "ejects" with an error (like I unplugged it without ejecting).
Have you tried deleting ".adobe_digital_editions" folder from NOOK?
I believe that in OSX you have to show hidden items to see any folders that begin with a dot.
If you have, I don't have any suggestions. If you haven't, try doing that, rebooting everything and starting the ADE process again.
Yes, I found a thread where they talked about that. I connected it to a PC and saw the (2!) digital folders and deleted them. Then tried again ... unfortunately, it keeps ejecting my Nook!
So, still no joy.
Thanks for this post. I got the Nook for Christmas and tried to download a library book. The book went right into ADE and ADE recognized the Nook but when I tried to read the book I got the User not activated error message. I tried the directions from the link in your post and still nothing. I then deleted ADE from the Nook AND the other Digital Editions file that was pre-loaded. I then reconnected the Nook, drag & dropped the book and it worked right away. Thanks.
Thanks a Ton!! That was super helpful and well explained.