4 Replies Latest reply on May 11, 2011 8:02 PM by Angela91

    Unable to Download New Nook OS

      When I download the new OS file I get a "unable to decompress" on the zip file.

       

      I am on a Mac with OSX 10.6.7

       

      Any thoughts?

       

        • Re: Unable to Download New Nook OS

          larrynook wrote:

          When I download the new OS file I get a "unable to decompress" on the zip file.

           

          I am on a Mac with OSX 10.6.7

           

          Any thoughts?

           


          Read the instructions on the manual update page.

           

          You DO NOT unzip the file.    You copy the file AS-IS onto your NC.

           

           

          • Re: Unable to Download New Nook OS

            On the update page, you can click on each section's title and expand that section.

             

            On the Nook Color Updates page, scroll down to the "Get Version 1.2.0 Today" section and click on the colored text:

             

            "To get the update immediately, you can manually download the software update to your computer at any time and then copy it onto your NOOK Color. Simply follow the steps below. If you choose to wait for an automatic download when you're connected to Wi-Fi, updates will begin rolling out to devices over the next few days:

            "Manual Download Instructions

            1. From your computer, click here for the software update file. Select Save and select Desktop as the location. Do NOT modify or change the downloaded file's name in any way. Do NOT open the *.ZIP file.

            2. Tap Settings on your NOOK Color's Quick Nav Bar, then tap Device Info and make sure your NOOK Color battery charge is at 20% or more.

            3. Connect your NOOK Color to your computer using the USB cable that came with your NOOK Color. A new, removable drive should show up in My Computer (Mac users will see the NOOK Color drive appear on the desktop or in devices). You should also see a "USB Mode" message on your NOOK Color screen.

            4. From your computer, drag and drop the downloaded *.ZIP file onto the main directory of the NOOK Color drive. Do NOT unzip the file. You should not create a new folder on the NOOK Color drive or add the file to any other existing folder.

            5. Eject or Safely Remove the NOOK Color drive after the file transfer is complete.

            6. Your NOOK Color will automatically recognize the file after a few minutes or when it goes to sleep mode, and proceed to install the updates.

            7. Please do not turn off your NOOK Color during the installation process.

            8. Once the installation is completed, your NOOK Color will automatically restart and go to the Home screen.

            9. On the bottom left status bar a green "n" will appear. Tap on it; the software has been successfully updated.

            NOOK Color must remain turned on while the update is being installed. Once the software is installed, NOOK Color will reboot itself back to the Home screen. To verify you have the latest update, tap Settings from the Quick Nav Bar, tap Device Info, then tap About Your NOOK Color and check to see that your software version is 1.2.0.

            Congratulations, your NOOK Color has been updated! If you need additional help, please call Digital Customer Service support at 1-800-843-2665.

             

            Please read and reread the instructions. Then print out the instructions. Read the printed instructions. As you perform each step, check off the task as done. Do not read too much into the text.

            • Re: Unable to Download New Nook OS
              gandalf1369

               


              larrynook wrote:

              When I download the new OS file I get a "unable to decompress" on the zip file.

               

              I am on a Mac with OSX 10.6.7

               

              Any thoughts?

               


              Yup - YOU probably told your MAC to automatically unzip any zipped file that you download.  Figure out how to download it AND NOT change it.

               

              • Re: Unable to Download New Nook OS

                I use a Mac also. I was unable to download the zip file using safari so I visited the website on firefox. When the pop-up came up, I chose save and it started downloading. When it was finished, I right clicked on the file and chose 'show in finder.' It brings up 'finder' and allows you to click the file and drag it to the nook media device. From there, eject your nook and allow it time to recognize the file and start the download. I ended up having to press on the nook icon on the bottom of the nook to make it 'sleep.' It then restarted and began the download. Hope this helps someone out since it took me forever to figure it out!