6 Replies Latest reply on Dec 9, 2012 8:41 PM by keriflur

    I Just Wish...

      I just wish someone at BN would tell us whether they ever, EVER plan on giving us a fix for NST's current shelf non-functionality. It's at the top of owners' complaints about the NST. And yet, every little firmware upgrade we've gotten has been pointedly lacking in a shelf upgrade. I mean, if they're never going to fix this, fine - I'll move on. But it'd just be nice to know, you know? 

        • Re: I Just Wish...

          I agree completely, but I've given up expecting them ever to let us know in advance what they're working on -- or even after the fact. They still -- as far as I know -- aren't saying anything about the specific changes in 1.2, such as better dictionary, fix for "page 1 of 1"  bug, loss of TOC page numbers.

           

          If they intended to disclose anything about future software plans, they wouldn't have had Alex delete all the "Issues & Suggestions" boards here. There were some very useful discussions there. Initially Alex said he would bring them back and include status codes to indicate which issues the developers were working on. I haven't seen any sign of that, many months later.

           

          There are still links to posts on those boards (see for example the link near the end of my post here), but when you click them you get "Sorry, you do not have sufficient privileges for that action." I think that means that the boards and posts still exist but are blocked from public view. I believe the error message would be different if they were gone entirely. So maybe there's still a little hope that they'll revive them. I won't believe it till I see it.

          • Re: I Just Wish...
            bklvr896

            There is a great discussion on the boards, which I can't find right now, that talked about why shelving doesn't seem to be important to most of the companies.  It took several years for Amazon to offer shelving, it just doesn't seem to be a priority.  Also keep in mind that what you read here isn't necessarily representative of what the average owners are interested in.  

             

            As far as letting us know what they are working on, it's rare for any company to do that.  They're not going to tell us for several reasons.  One they may be working on it, but as soon as they announce it, everyone will expect it and if it doesn't happen, then everyone's angry.  Also, depending on what it is, they may want to keep it quiet until it's released.

              • Re: I Just Wish...

                bklvr896 wrote:

                As far as letting us know what they are working on, it's rare for any company to do that.  They're not going to tell us for several reasons.  One they may be working on it, but as soon as they announce it, everyone will expect it and if it doesn't happen, then everyone's angry.  Also, depending on what it is, they may want to keep it quiet until it's released.


                The only part of this I can agree with is the last sentence. Certainly there are some things under development that they may want to keep quiet.

                 

                As I've said here before, I firmly believe that transparency results in more satisfied customers than secrecy. If announcements are made in a way that manages expectations realistically, there's no need for anyone to get angry when a feature fails to appear instantaneously.

                 

                As for industry practices, let's look at Microsoft. They host public blogs by their developers and evangelists, where upcoming features get discussed. They precede new releases of Office and Windows with years-long series of private insider previews, public previews, private betas, and public betas. They take feedback during all these phases. These practices don't seem to have limited their success as a software company. 

                 

                IMNSHO, B&N is mired in 20th-century customer relation attitudes and would do much better to adjust to the present. But I'm not holding my breath. Evidence suggests they're not likely to change.

                  • Re: I Just Wish...

                    Sun_Cat wrote:

                    bklvr896 wrote:

                    As far as letting us know what they are working on, it's rare for any company to do that.  They're not going to tell us for several reasons.  One they may be working on it, but as soon as they announce it, everyone will expect it and if it doesn't happen, then everyone's angry.  Also, depending on what it is, they may want to keep it quiet until it's released.


                    The only part of this I can agree with is the last sentence. Certainly there are some things under development that they may want to keep quiet.

                     

                    As I've said here before, I firmly believe that transparency results in more satisfied customers than secrecy. If announcements are made in a way that manages expectations realistically, there's no need for anyone to get angry when a feature fails to appear instantaneously.

                     

                    As for industry practices, let's look at Microsoft. They host public blogs by their developers and evangelists, where upcoming features get discussed. They precede new releases of Office and Windows with years-long series of private insider previews, public previews, private betas, and public betas. They take feedback during all these phases. These practices don't seem to have limited their success as a software company. 

                     

                    IMNSHO, B&N is mired in 20th-century customer relation attitudes and would do much better to adjust to the present. But I'm not holding my breath. Evidence suggests they're not likely to change.


                    Microsoft has had a reputation as selling vaporware for years.  That's what announcing products before they are released results in.  With MS hardly anyone who has been around for any length of time believes anything Microsoft says until they actually do it.  I have to think that Microsoft is definitely not an example for B&N to follow.

                      • Re: I Just Wish...

                        Oh, I think my point got misinterpreted. Of course BN is never going to spill what they plan on offering in an update. I just wish they'd tell us if they're not ever going to address issues like the shelves. Of course, wish in one hand and crap in the other, and what's more substantial, right? 

                         

                        Ah, well. I guess it's all the same whinge fest, really.

                        • Re: I Just Wish...
                          keriflur

                          AlanNJ wrote:

                          Sun_Cat wrote:

                          bklvr896 wrote:

                          As far as letting us know what they are working on, it's rare for any company to do that.  They're not going to tell us for several reasons.  One they may be working on it, but as soon as they announce it, everyone will expect it and if it doesn't happen, then everyone's angry.  Also, depending on what it is, they may want to keep it quiet until it's released.


                          The only part of this I can agree with is the last sentence. Certainly there are some things under development that they may want to keep quiet.

                           

                          As I've said here before, I firmly believe that transparency results in more satisfied customers than secrecy. If announcements are made in a way that manages expectations realistically, there's no need for anyone to get angry when a feature fails to appear instantaneously.

                           

                          As for industry practices, let's look at Microsoft. They host public blogs by their developers and evangelists, where upcoming features get discussed. They precede new releases of Office and Windows with years-long series of private insider previews, public previews, private betas, and public betas. They take feedback during all these phases. These practices don't seem to have limited their success as a software company. 

                           

                          IMNSHO, B&N is mired in 20th-century customer relation attitudes and would do much better to adjust to the present. But I'm not holding my breath. Evidence suggests they're not likely to change.


                          Microsoft has had a reputation as selling vaporware for years.  That's what announcing products before they are released results in.  With MS hardly anyone who has been around for any length of time believes anything Microsoft says until they actually do it.  I have to think that Microsoft is definitely not an example for B&N to follow.


                          MS made a lot of mistakes with Vista and I think the long betas and such are the result of that, and IMO they've done a better job of getting things right since they've been doing those betas.  IMO THAT is something B&N could learn from - they do betas for their apps for non-B&N devices, but not for B&N devices - for those, they just force crappy, broken update after crappy, broken update upon us without even an apology.  MS also learns from their mistakes, and while they make new ones, they at least don't repeat the same mistakes.  B&N could learn from that too.