11 Replies Latest reply on Dec 25, 2011 11:15 PM by Russell62

    Let's Take A Pledge

      In consideration of the way Barnes and Noble has treated us in the last few days (crashing our Nooks and deleting our books), I suggest as many of as possible take the following pledge:

       

      I pledge not to spend any of my money at Barnes and Noble

        • Re: Let's Take A Pledge

           


          macbook wrote:

          In consideration of the way Barnes and Noble has treated us in the last few days (crashing our Nooks and deleting our books), I suggest as many of as possible take the following pledge:

           

          I pledge not to spend any of my money at Barnes and Noble


           

          I think you are looking for the Apple or Amazon site.  Since they've never ever ever had any problems with anything they've ever sold. 

           

          Oh wait, iphone 4s that couldn't make phone calls, ipads with poor reception both due to the "steel cage" effect.  Amazon's cloud system that just crashed and the infamous incident of Amazon pulling books from kindles because they weren't authorized versions. 

           

          And yes, I am certainly all for spending my money at so many other stores that prefer you have the experience of never dealing with an actual human employee in person.

           

          One main reason I do choose to support BN is because of the selling model that they have employed.  While other retailers have chosen to act as huge drop shippers and think it's wise to employ more people in China than they do here, BN has at least tried to maintain a presence here in the flesh and with American workers in real stores. 

           

          Do they make mistakes?  Yes.  Do some bad things happen some times?  Yes.  Name one company that hasn't had some huge error that affected their customers.

           

          I like my NC and will support BN, will buy from BN, will go to BN stores, because I want my experience to get better and also because they have not abandoned the idea of actually employing people here.

            • Re: Let's Take A Pledge

              With regards to the selling model of B&N, I thiink it is dishonest to advertise a certain amount of memory only to find out later that most of it is reserved only for content purchased from B&N.  This seems problematic.  Also, my Nook Color has had nothing but problems since the latest 1.4.1 update.  I never had any issues before that.  Also, advice to simply clean the screen is not helpful.  This is the first thing that most of us do when we have glitches.  I would like to have some honest answers about the many problems with book pages flipping randomly, music stopping in the middle of songs, having to use the N mechanical button so often that it is sure to wear out.  I love my Nook Color, but I am becoming frustrated and am finding no help.

            • Re: Let's Take A Pledge

              How about a pledge to use the "Technical Support" board for tech support instead of whining?

               

              (And you'll notice I didn't register a new name to make this post anonomously.)

               

              • Re: Let's Take A Pledge
                Sardonic
                A laurel to you Deemure...and don't forget about Sony getting hacked and PII getting stolen. Or how long it takes Apple to admit to anything...oh, Apple doesn't..it's a software bug or user error..
                • Re: Let's Take A Pledge
                  Ed_Mart

                  Let's not.

                  • Re: Let's Take A Pledge

                    I don't have a problem with the fact that Nook's update was badly flawed. That happens. The really serious issues will hopefully be rare, but I know from my experience in the software field that no matter how well you test it, something can still come back to bite you when you release it.

                     

                    I do have a problem with BN's response to the issue -- minimizing it as something affecting "a small number of customers," and offering a weaselly apology "for any inconvenience that may have been caused."

                     

                    They need to look at this from the consumer's standpoint. My device, like a lot of people's (not a "small number"), was bricked for several hours, and when it was finally useable, I had to reload all my documents, music, photos, and purchased content. I don't want to hear that everything's fine as far as BN's concerned. I want to hear that they take this seriously and are actually concerned about what happened.

                     

                    The utter lack of any communication is also disturbing. One post on their facebook page ... that's it. I finally got an e-mail today from BN, and hoped it would clear up the issue and take some accountability ... Nope, it was an advertisement suggesting I purchase a Nook for Mother's Day. Yeah, thanks, I'll give that some thought.

                     

                    Let me be clear, the Nook Color's a terrific device and I enjoy using it. If I stop buying BN stuff, it won't be because there was a glitch in the 1.2 update ... it'll be because BN reacted to the glitch in an apathetic and condescending manner.

                      • Re: Let's Take A Pledge

                        robeauch wrote:

                         

                        I do have a problem with BN's response to the issue -- minimizing it as something affecting "a small number of customers," and offering a weaselly apology "for any inconvenience that may have been caused."

                         

                        They need to look at this from the consumer's standpoint. My device, like a lot of people's (not a "small number"), was bricked for several hours, and when it was finally useable, I had to reload all my documents, music, photos, and purchased content. I don't want to hear that everything's fine as far as BN's concerned. I want to hear that they take this seriously and are actually concerned about what happened.


                        You have no way of knowing it it was a small number or not. The fact that a couple hundred people maybe posted to the boards that they had problems doesn't mean that there were not thousands of people happily using their NC all week long with no problems and no idea that were problems. 

                      • Re: Let's Take A Pledge
                        Um, no. Never had a problem with them (as far as support goes). Not everyone was affected by the bug. I wasn't. I did dl a corrupt update file and they were good at helping me fix it. I love the update, so far. Any software will have some possible glitches.
                        • Re: Let's Take A Pledge
                          KingAl

                          The irony of someone with a handle of "Macbook" griping about customer relations - must be someone under the influence of Steve Jobs' Reality Distortion Field...