1 2 3 4 5 6 81 Replies Latest reply on Feb 24, 2013 7:45 PM by JANDJNOOK2 Go to original post
      • 30. email keeps reloading after update

        I received my Nook today and have some Android experience but am having a hard time figuring out what is happening with my email.  Keeps reloading, even disappearing and trying to keep my smartphone going alongside of it.  I use Comcast and am using the same settings but cannot get the "delete email from server" to stick...

         

        Also, the loading messages sign seems to take forever.  Delete doesn't always mean delete and move to trash doesn't always move it.  If I sound confused I am as I have been going round and round for several hours.  I just got a message on the Nook and the smartphone...deleted the Nook one.  It remained in the inbox but also showed up in trash. Took the one in the inbox and moved it to trash so now 2 are there...

         

        I would like to keep this but it's really too quirky and will return it to HSN if it isn't straightened out soon.

        • 31. Re: email keeps reloading after update

          PiscesMN wrote:

          I received my Nook today and have some Android experience but am having a hard time figuring out what is happening with my email.  Keeps reloading, even disappearing and trying to keep my smartphone going alongside of it.  I use Comcast and am using the same settings but cannot get the "delete email from server" to stick...

           

          Also, the loading messages sign seems to take forever.  Delete doesn't always mean delete and move to trash doesn't always move it.  If I sound confused I am as I have been going round and round for several hours.  I just got a message on the Nook and the smartphone...deleted the Nook one.  It remained in the inbox but also showed up in trash. Took the one in the inbox and moved it to trash so now 2 are there...

           

          I would like to keep this but it's really too quirky and will return it to HSN if it isn't straightened out soon.


          BN_AlexG wrote:

          Hi All,

           

          Please try adjusting your account settings using the below mentioned specifications. Fill in your ISP's info where applicable:

           

          Incoming:
          Username: abc@hotmail.com
          Password: your password
          POP server: pop3.live.com
          Port: 995   
          Security type: SSL (always)

          Outgoing:
          SMTP server: smtp.live.com
          Port: 25 / 587   
          Security type: TLS (always)
          Username: abc@hotmail.com
          Password: your password

           

          Also of note, try checking off "delete emails from server" when completing your setup.

           

          Let us all know if all is well afterwards.

           

          Hope this helps!

           

          - Alex


          aslo see this thread:

          http://bookclubs.barnesandnoble.com/t5/NOOK-Color-Support/Email-keeps-reloading-inbox/m-p/1234670/message-uid/1234670#U1234670

          • 32. Re: Email keeps reloading inbox!

            Resetting and the necessary work is BS and a cop out. Please let us know what is causing it before we go to all of this work. I also think it's a canned response to keep us off of their backs.

             

            cm

            • 33. Re: Email keeps reloading inbox!

              Same problem. My provider is Cox.

              • 34. Re: Email keeps reloading inbox!

                BN_AlexG wrote:

                Hi All,

                 

                I'm unable to replicate the issue you all are having. However, to further investigate what is happening can you please PM me with the name of your email provider.

                 

                Thanks

                 

                - Alex


                Hi Alex, thanks for looking into this!

                 

                Sorry, I couldn't find a link for sending you a PM. I clicked on your name and it took me to a profile, butr no PM button (?).

                 

                My setup:

                pop3 server: pop-server.rochester.rr.com (Time Warner Road Runner)

                port 110

                Security type none (it requires a password of course, but doesn't use SSL).

                 

                Issues:

                • My "delete email from server" setting is "Never". Even if I try to change it, it reverts to "Never". However, if I delete an email on my NC, it actually does delete off the server (even though this parameter continues to say "Never").
                • Suppose I have a bunch of emails on the server and I pull them down in the email client. In my case, the email client does a good job being in sync with what is actually active (not deleted) on the server. If I read an email, then click the "back" button to go back to the list, the email program clears the inbox and re-reads all of them again from the server marking all of them unread, even the one I just read. Even if I read all of them (using the up/down arrow whilst reading them) then go "back" to the list, it will initially show them all read, but then clear (automatically) and reload from server, marking all of them unread.

                Is that a clear description?

                 

                Thanks

                Mark

                 

                 

                 

                 

                This is a common problem with Road Runner due to their email servers being in a Round Robin load sharing situation.  This will happen on my home system as well due to the statement leave a copy on server that I have checked on my Windows systems.  Sometimes one of the system you delete on has not yet synchronized with the other servers in the round robin causing duplicate copies to be sent.  I have found if you wait for all emails to download into the inbox before deleting any of them, and then delete them this will usually allow their email servers to sync up.  At least this works on my PC.  I would think the same principal would apply here.  I also uncheck the leave a copy on server periodically in order to clear the que on the server farm of backlogged emails.  It usually takes at least 20 minutes to get things to synch up right.

                • 35. Re: Email keeps reloading inbox!
                  So is there a answer yet? Its a pain to be viewing my list of emails then have the list disapear and then reload emails that I just deleted. My web browser will also crash randomly while reading a article. New problems since the update.
                  • 36. Re: Email keeps reloading inbox!
                    I agree with the post "if its not broke don't fix it! I cannot change my setting from "never" on the delete from server setting. I also hate the click the nook button for home idea. My button is no longer covered under warranty. Why doesn't nook ask its customers what they want in a update change?
                    • 37. Re: Email keeps reloading inbox!

                      Still a problem, Barnes & Noble.  What's taking so long????

                      • 38. Re: Email keeps reloading inbox!

                        This is also happening to me. I use pop3 and have 2 msn accounts and 1 hotmail. I've deleated all and they reappear, and it keeps loading. There were no problems with this before I upgraded. Not seeing a fix that works...

                         

                        • 39. Re: Email keeps reloading inbox!

                          I did manually delete all the stuff stored in the trash, as it just kept piling up. It has stayed away. I have also used the recommendation of one of you below who said that for the short term if you leave the inbox in combined accounts that it will let you read your email and not reload.

                           

                          This is working for me. As long as I keep in in combined accounts I can read a message and return to the list of messages without it continuing to try to reload and freezing. But if you check on specific account then go to combined accounts, I've found it will let you read the email on all but the one you checked initially. Then I power the nook off, go into email and into combined accounts and it will work on all.

                           

                          Hopefully this gets fixed soon, it is a real pain!

                          • 40. Re: Email keeps reloading inbox!
                            I'm having the same email issue with constant reloading of previously viewed emails as well as reloading deleted emails. Emptying the trash bin of the deleted emails doesn't work either as they just reappear there as well. I have verizon email. This problem only began after the upgrade to 1.4; email worked fine with 1.3 and 1.2. And I never had to set the option to delete from server for it to work previously. And choosing that option now doesn't work anyway for me as it keeps switching off anyway. Very frustrating and it's not as though there's another email app available from the bn apps store. Hope the email issue gets fixed soon.
                            • 41. Re: Email keeps reloading inbox!

                              This just started to happen to me a few days ago, even though it's been weeks since I loaded the new software (though I wasn't using it much due to the holidays, so the glitch could've been there for awhile). My main problem is with the constant reloading of the inbox. Sometimes I'd be in the middle of reading an e-mail and it would reload and take me back to the inbox page. Every time it reloads I have to wait 30 seconds or so before it's done and I can open another e-mail. Delete isn't as big a deal, but sometimes I have to delete the same e-mail several times before it sticks. I have sbcglobal.net - not sure if that matters. It was never a problem before. Please fix soon - e-mail is what I mainly use the NC for and this is getting irritating.

                              • 42. Re: Email keeps reloading inbox!

                                Inquisitive30 wrote:

                                BN_AlexG wrote:

                                Hi All,

                                 

                                I'm unable to replicate the issue you all are having. However, to further investigate what is happening can you please PM me with the name of your email provider.

                                 

                                Thanks

                                 

                                - Alex


                                Hi Alex, thanks for looking into this!

                                 

                                Sorry, I couldn't find a link for sending you a PM. I clicked on your name and it took me to a profile, butr no PM button (?).

                                 

                                My setup:

                                pop3 server: pop-server.rochester.rr.com (Time Warner Road Runner)

                                port 110

                                Security type none (it requires a password of course, but doesn't use SSL).

                                 

                                Issues:

                                • My "delete email from server" setting is "Never". Even if I try to change it, it reverts to "Never". However, if I delete an email on my NC, it actually does delete off the server (even though this parameter continues to say "Never").
                                • Suppose I have a bunch of emails on the server and I pull them down in the email client. In my case, the email client does a good job being in sync with what is actually active (not deleted) on the server. If I read an email, then click the "back" button to go back to the list, the email program clears the inbox and re-reads all of them again from the server marking all of them unread, even the one I just read. Even if I read all of them (using the up/down arrow whilst reading them) then go "back" to the list, it will initially show them all read, but then clear (automatically) and reload from server, marking all of them unread.

                                Is that a clear description?

                                 

                                Thanks

                                Mark

                                 

                                 

                                 

                                 

                                This is a common problem with Road Runner due to their email servers being in a Round Robin load sharing situation.  This will happen on my home system as well due to the statement leave a copy on server that I have checked on my Windows systems.  Sometimes one of the system you delete on has not yet synchronized with the other servers in the round robin causing duplicate copies to be sent.  I have found if you wait for all emails to download into the inbox before deleting any of them, and then delete them this will usually allow their email servers to sync up.  At least this works on my PC.  I would think the same principal would apply here.  I also uncheck the leave a copy on server periodically in order to clear the que on the server farm of backlogged emails.  It usually takes at least 20 minutes to get things to synch up right.


                                I use the same settings - having the same problem.

                                Whatever the problem is, it started with 1.4

                                • 43. Re: Email keeps reloading inbox!

                                  Great to finally find this thread!  I have been having the same problem since the 1.4 upgrade...is there a way to disable the notifications so that the envelope doesn't keep popping up?  It gets very frustrating!

                                  • 44. Re: Email keeps reloading inbox!

                                    lmjteach wrote:

                                    Great to finally find this thread!  I have been having the same problem since the 1.4 upgrade...is there a way to disable the notifications so that the envelope doesn't keep popping up?  It gets very frustrating!


                                    Under settings in your mail app, check the option never where it has you pick how often to check for new mail/updates. Then you just do it manually when you want to check Email.

                                    1 2 3 4 5 6