11 Replies Latest reply on Aug 15, 2013 12:01 PM by StaceyVW

    Nook Tablet - Wireless Connectivity issue - MAC filtering error message

      There are 2 Nook Tablets in my house. Both connected with no issue to my home wireless notebook from day one. However, both suddenly stopped connecting at about the same time. I got an error message saying there was a MAC filtering issue.

       

      I have checked my network (ATT-supplied Motorola NVG510), and validated that MAC filtering is turned off. I have to think there was a software push that caused this, because both stopped working at the same time.

       

      How do I recover wireless connectivity?

        • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
          bklvr896

          Have you tried rebooting your router?  You can also try connecting to free wifi hotspot and see if they connect.  Since there have been no other reports of this so far and both NTs stopped connecting at the same time, it could be an issue with your router.  Also try turning the NT completely off and on.

          • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
            Claimdude

            Lisa,

             

            Strange that you post this today. I have WiFi at home I connect to with my NT and there is WiFi at my church that I connect to. Never had any problem until this morning at church I turned on my NT WiFi and got the MAC address filter error. It never did connect. After reading your message I check my NT with my home WiFi and it works just fine. My conclusion is that there is a router problem at church that a reboot might correct. I suspect yours is a router problem as well. Unplug the power to your router for a minute then plug it back in. Once it comes back up check connectivity again.

             

            Jack

              • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                Lori_Leigh_Riddles

                I have same issue. I turned off MAC filtering, rebooted the router, and the two Nook tablets in use at this moment. BOTH nooks are still having the same error, but the laptops and desktops computers are not. Mine is not a router problem, I am certain it is a Nook issue.

                  • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                    When I first purchased my NOOK Tablet, I had no problem connecting with my home WiFi connection. I even purchased a book. Now I get the error: Cannot connect to Access Point and when I click on the ! on my NOOK Tablet it says I have a MAC Filtering Issue with my WiFi Connection. Wi-Fi Error 101. I have a NETGEAR WPN311 Adapter and no manual on the thing. I have no idea how to add my NOOK MAC address to my wireless access point or router. I don't know how to check for or turn off MAC filtering on the wireless access point or router. I have not tried turning off/on the router yet. I also get a web page not available message that http://go.bn.com.qwj might be temporarily down or it may have moved permanently to a new web address. What is the new address if it has moved. I am not computer technical savvy so I need help understanding all of this in lay terms. I did find my Nook's WiFi MAC address. I also do have the latest upgrade 1.4.3 for my NOOK Tablet.
                      • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                        Wulfraed

                        Stormrider39 wrote:
                        When I first purchased my NOOK Tablet, I had no problem connecting with my home WiFi connection. I even purchased a book. Now I get the error: Cannot connect to Access Point and when I click on the ! on my NOOK Tablet it says I have a MAC Filtering Issue with my WiFi Connection. Wi-Fi Error 101. I have a NETGEAR WPN311 Adapter and no manual on the thing. I have no idea how to add my NOOK MAC address to my wireless access point or router. I don't know how to check for or turn off MAC filtering on the wireless access point or router. I have not tried turning off/on the router yet. I also get a web page not available message that http://go.bn.com.qwj might be temporarily down or it may have moved permanently to a new web address. What is the new address if it has moved. I am not computer technical savvy so I need help understanding all of this in lay terms. I did find my Nook's WiFi MAC address. I also do have the latest upgrade 1.4.3 for my NOOK Tablet.

                        Most all routers and network adapters don't come with a manual -- unless it is on a CD disk that came with the device. Usually you have to search the web... Took about 2 minutes (opening new tab, entering search terms in Google...) Note that in some cases, any detailed information is found on the device itself (you connect to the admin pages, and there is a HELP button on the page that describes the settings that can be made).

                         

                        http://www.google.com/url?q=http://www.downloads.netgear.com/files/WPN311_UM_04Feb07.pdf&sa=U&ei=it_hUJC_J4nhqAHEv4DYCA&ved=0CBcQFjAA&usg=AFQjCNEoYD5Yl5J2ijuTFlaaKbEIyQaz_w

                         

                        I'm actually surprised that the Nook could identify a MAC filter block -- after all, a proper WiFi MAC filter should just be dropping requests from the Nook onto the floor.

                         

                        Also... Looking at the WPN311 manual, this is a computer WiFi module that is primarily used to connect TO a WiFi access point/router... Except in the ad-hoc connection mode your Nook would not be connecting to this unit (and since ad-hoc won't work in DHCP mode, the Nook likely wouldn't connect at all).

                         

                        Do you actually have a WiFi /router/? (Maybe all this time you'd been really connecting the Nook to a neighbor's unsecured WiFi connection and that connection is now secured or moved)

                         

                        Did you mistype that B&N URL? ".qwj" is an unknown domain to me -- "/qwj" is a valid redirect to the B&N "book clubs/groups/etc." page.

                         

                          • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message

                            Actually the NETGEAR wireless router is WPN824 v2. I have been searching the internet and trying to find out how I can access the router so I can try turning off the MAC filtering or add my Nooks MAC address to the router. I even went to Netgear forums and am now waiting for help from them, too.

                             

                            I connected to the Nook store through the nook link so there should not have been a URL typo error. The first time I set up the nook to access the wireless router at home, I had to type in a huge long WEP number so I know I am trying to connect to my home house wireless router.

                              • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                                Wulfraed

                                Stormrider39 wrote:

                                Actually the NETGEAR wireless router is WPN824 v2. I have been searching the internet and trying to find out how I can access the router so I can try turning off the MAC filtering or add my Nooks MAC address to the router. I even went to Netgear forums and am now waiting for help from them, too.

                                 

                                I connected to the Nook store through the nook link so there should not have been a URL typo error. The first time I set up the nook to access the wireless router at home, I had to type in a huge long WEP number so I know I am trying to connect to my home house wireless router.


                                You may need to practice "GoogleFu" -- a simple search for "netgear wpn824" gave lots of candidate links, one of which leads to the manual

                                 

                                http://www.downloads.netgear.com/files/GDC/WPN824V2/wpn824_ref_manual.pdf

                                 

                                Page 4-13 is the MAC filter instructions

                                 

                                {WRT a later comment}

                                 

                                Interner Explorer... Ptui!

                                 

                                If all you are typing is the IP number, I wouldn't be surprised if IE decides that is a network search term and not a connection address...

                                 

                                Try:

                                http://192.168.1.1/

                                (use whatever number your system reacts to -- my router is configured in the 192.168.2.x subnet, because my DSL "modem" is issuing 192.168.1.x DHCP connections to the router -- that is, my DSL is 192.168.1.1 router "internet" port on 192.168.1.2; my router talks to my computers on 192.168.2.101 to .110, and responds to the computers on 192.168.2.1).

                                 

                                 

                                  • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                                    deesy58

                                    Wulfraed wrote:

                                    Stormrider39 wrote:

                                    Actually the NETGEAR wireless router is WPN824 v2. I have been searching the internet and trying to find out how I can access the router so I can try turning off the MAC filtering or add my Nooks MAC address to the router. I even went to Netgear forums and am now waiting for help from them, too.

                                     

                                    I connected to the Nook store through the nook link so there should not have been a URL typo error. The first time I set up the nook to access the wireless router at home, I had to type in a huge long WEP number so I know I am trying to connect to my home house wireless router.


                                    You may need to practice "GoogleFu" -- a simple search for "netgear wpn824" gave lots of candidate links, one of which leads to the manual

                                     

                                    http://www.downloads.netgear.com/files/GDC/WPN824V2/wpn824_ref_manual.pdf

                                     

                                    Page 4-13 is the MAC filter instructions

                                     

                                    {WRT a later comment}

                                     

                                    Interner Explorer... Ptui!

                                     

                                    If all you are typing is the IP number, I wouldn't be surprised if IE decides that is a network search term and not a connection address...

                                     

                                    Try:

                                    http://192.168.1.1/

                                    (use whatever number your system reacts to -- my router is configured in the 192.168.2.x subnet, because my DSL "modem" is issuing 192.168.1.x DHCP connections to the router -- that is, my DSL is 192.168.1.1 router "internet" port on 192.168.1.2; my router talks to my computers on 192.168.2.101 to .110, and responds to the computers on 192.168.2.1).

                                     

                                     


                                    Wulfraed is correct that what you need to enter in your IE address window is: http://192.168.1.1 if that is the correct IP address of your router.  In all probability, your login will be something like "admin," and your password might be blank (simply press the "Enter" key).  You should see screens that allow you to administer your router's settings. 

                                     

                                    The "ipcponfig" function simply allows you to verify the IP address of your router.  If you already know it, then it is not necessary to use ipconfig.  If you do want to see your IP settings, you should use the "Command Prompt" that can be found at the "Start" button, then "All Programs," then "Accessories" and "Command Prompt."  To leave the command line, you can either close the window, or type "exit" at the command prompt and press "Enter." 

                                     

                                    The Command Prompt allows you a number of capabilities that you might find interesting.  The "ping" command and the "tracert" command are especially useful.  Any time I believe that I have lost connection to the Internet, I simply type "ping yahoo.com" at the command line and if I receive a positive response, I know that the hardware is working.  You can also ping 192.168.1.1 to see if your router will respond to that IP address. You can also ping a cable or DSL modem if you know its IP address.  It certainly helps in troubleshooting when network problems arise. 

                            • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message
                              StaceyVW

                              I just started having the exact same issue at home just last night  with my NT.  All the other devices are connecting with no issues.  I am stumped.  I have seen posts saying to try and download/revert back to 1.1, add apps to correct it etc, but if I can't connect to the internet, I can't download any apps.  Hello.  I hope tech support can figure this one out.

                          • Re: Nook Tablet - Wireless Connectivity issue - MAC filtering error message

                            I have the same issue at my house.  My PC, iPad, printer and other devices (other family members devices) all connect wirelessly without any issues

                             

                            I ordered a book on my tablet a few weeks ago with no problem and last night I tried to order another book and wasn't able to connect.  i tried again this morning and no luck.  All other devices were  working at the same time so it is not a router issue.

                             

                            Please help.  There are several of us who have this issue and we paid too much for the tablet for it just to collect dust.