2 Replies Latest reply on Jun 2, 2014 4:43 PM by Pen12

    Nook not downloading

    rik_warren

      I buy a ebook from the B&N site, the transaction is processed and the book appears in my library. When I select "download" it changes to "connecting" but never completes the download. 

       

      Any advice?

        • Re: Nook not downloading
          NookGardener

          It looks like you bought it through the webbrowser, not from the device itself. Is that right? Can you check and see if it is a PagePerfect book? Those books cause problems on the HD devices (havent heard of them causing problems on the NT though.) If it is a PagePerfect book, send Alex a PM and see if he can get it fixed for you (or get you a refund.) 

          • Re: Nook not downloading
            Pen12

            Try to deregister and register your nook again.  I had the same problem and called customer service.  They told me to do this and it worked.  Hopefully it solves your problem too.