2 Replies Latest reply: Apr 25, 2013 2:04 AM by The_Imperfect

    unable to purchase... something about windows 8

      When I tried to buy a book on my Nook today I got the following error: Please complete account setup by adding a credit card which enables you to download content. Open settings in the Windows 8 charm bar and select "Account" and "Pick your payment method. My credit card/payment is already there and correct and I've been using it prior to today. Help resolving this would be appreciated. I'm not sure why it is referencing Windows 8 when I'm on my Nook and I dont even have windows 8 installed on any of my computers... I had no problems until today..

       

      Anyone have any suggestions.. already turned off and on, and am avoiding calling tech support, unless I absolutly have too..

        • Re: unable to purchase... something about windows 8

          1) That message might mean

           

          a) That they added it in there IN GENERAL since some part of users are on Windows 8.

           

          Or

           

          b) There's a mistake and it thinks you are on Windows 8.

           

          *****

           

          2) It seems like your credit card got declined and so you might have to call your credit card company and have it re-authorized.

           

          That's the only thing I can think of. If it's not that then it's perhaps a bug on B&N's end. Restarting the Nook and trying again would help. As would just buying it from the website.