4 Replies Latest reply on Nov 11, 2013 4:39 AM by emmyk

    Why won't my book download

      I recently purchased a cupcake recipe book that for some reason will not download onto my nook HD+.  I thought it was my nook but I was able to download other books from the store.  Is there a way I can get a refund or get someone to fix it?  

        • Re: Why won't my book download
          Refund would need to be through Customer Service. 'Fixing' it would be through CS or at a store, if it's possible.

          We had one book that wouldn't show on the HD. I sideloaded it and it works fine.
          • Re: Why won't my book download

            You will need to check to see if the book that won't download is a PagePerfect PDF format.  If that is the case then it probably won't ever download to the HD+ as that format is not supported on the HD+.  You will be able to download and read it on a computer with the Nook App.  Most likely you will not be able to get a refund for the book because you can download and read it on a computer.


            I have had this happen a number of times myself (a bit of a slow learner) but now I check that a book is readable on the HD+ before I buy it.


            Good luck with your book. Beth

            • Re: Why won't my book download
              I bought a book about a month ago that was a Page Perfect book. I was unaware it was different until I tried to download it to my PC and needed to install Nook Study to do that. I had no trouble downloading and reading it on my HD+ though. It is not supported on my NGL and I also can't open it in Calibre.
              • Re: Why won't my book download

                Here's the end of the story of my (repeated, identical, multiple) failures to download my PagePerfect book.  (Summary: it failed to download in the B&N store, failed (identically) to download at home, on two different HD+'s, failed to download to Nook for PC, succeeded on Nook Color and on Nook Study).  The good news is that I just sideloaded the file to the HD+ and I am able to read it with the PDF Reader (but not with ezPDF).