17 Replies Latest reply on Mar 27, 2014 7:58 PM by BryanHenderson

    Fixed "Connected but no Internet Problem"  !!

      F I X E D " C O N N E C T E D , B U T   N O    I N T E R N E T "

      This is what I discovered yesterday after all day research...ven had the wife ride down to BN to get on their wi-fi to register:

      We have a high speed router, default setting is for 802.11b/g/n...up to 300Mbps. The thing that fixed it wasn't the type of encryption, ie, WPA, WEP, etc, but changing the speed of the wireless on the router to 802.11b/g only at 54Mbps.

      Symptoms were the Nook color would connect, then say "testing, then pop up with "connected but no internet". When I changed the router setting to b/g only at 54MBPS this went away, and it connects with internet all the time. No noticable wireless network performance loss either.

        • Re: Fixed "Connected but no Internet Problem"  !!
          mbratch

          Always great to see someone post a solution once they find their issue!

           

          Seems perhaps the Nook built-in wireless adaptor doesn't know how to "negotiate down" in the face of an 802.11n capable router (?).

            • Re: Fixed "Connected but no Internet Problem"  !!

              mbratch wrote:

              Always great to see someone post a solution once they find their issue!

               

              Seems perhaps the Nook built-in wireless adaptor doesn't know how to "negotiate down" in the face of an 802.11n capable router (?).


              Actually, the specs say it is b/g/n compatible.   perhaps that's what might be fixed in 1.0.1 update?

               

               

            • Re: Fixed "Connected but no Internet Problem"  !!

              This may be an Android issue and not just B&N. I have seen this same "fix" made for other Android tablets.

                • Re: Fixed "Connected but no Internet Problem"  !!

                  I have a netgear WNR2000 n capable router, and going into the advanced wireless settings and changing it to "Up to 54Mbps" fixed this issue for me as well.  I had spotty connection to internet, books stuck loading, etc.  Now they download in seconds.  It sucks I have to "dumb" my router down to do this, but hopefully this is fixed in the android 2.2 update.  Anyone know if it is?  This is my first experience with an android device.

                   

                  I've also applied the 1.0.1 update PRIOR to making the above changes, thinking that it fixed the issues I was having, but it didn't.

                    • Re: Fixed "Connected but no Internet Problem"  !!

                      I have the identicle router (NetGear WNR2000). I logged into the router and updated my settings to "up to 54mbps" as suggested. I'm not sure what effect if any this new setting will have on the other devices that use the same router like my laptops and desktop computers. I am happy to report: that solution worked however for my nook! I had two very frustrating hours until stumbling onto this forum. Thank you very much for posting your results.

                  • Re: Fixed "Connected but no Internet Problem"  !!

                    Thank you for posting this. I have had my Nookcolor for 3 weeks and had constant problems staying connected to my home network. When I would check status it would say testing and then get the "connected but no internet." I would "forget" the network, turn off wifi, turn back on, log back in to my network and it would stay connected for a few minutes and go back to testing, no internet. I have a D-Link DIR-655 using WPA/WPA2 PSK. I only changed the transmission rate setting from "best" (default) to 54Mbps and Nookcolor has stayed connected all day without dropping the connection. When I check status in my router, it shows my Nookcolor connected in "N" mode, so in my case only changing the transmission rate seems to have fixed the problem.

                    • Re: Fixed "Connected but no Internet Problem"  !!
                      SecondRunReviews

                      Thanks for posting this fix.  I think this fixed my connectivty issues at home as well.

                      • Re: Fixed "Connected but no Internet Problem"  !!

                         I had to disable the wireless security on the router, would not work with WEP or WPA, still have not gotten it to work and I am not fond of leaving my network open. Connection to nook is fine if security is left disabled

                        • Re: Fixed "Connected but no Internet Problem"  !!

                          I too am having this same problem. A Netgear router and all. Will changing the speed change the speed all the other stuff on the net works? two iMacs, two MacBook Pros, and two iPhones.

                           

                          --Larry

                          • Re: Fixed "Connected but no Internet Problem"  !!

                            The N standard runs on 2 frequencies. 5Ghz (which is where you get your 300 Mbps and higher speeds) and 2.4Ghz (which limits you to somewhere around 75 - 100Mbps max).

                             

                            My Linksys has 2 separate wifi networks, 1 at 2.4Ghz and one at 5Ghz.

                             

                            I have a feeling that the Netgear is only running at 5Ghz for N, and the Nook can't handle it. But neither can my MacBook Pro, my MacBook Air, or my Gateway laptop so I can't really complain about the Nook not being able to do it.

                            • "Connected but no Internet" Problem - disable static routes in DHCP
                              AS400Jockey

                              My home network is a 'commercial grade' network - with Server 2008, Exchange, etc etc.  I'm a computer geek.  I was disappointed when the Nook wouldn't connect.


                              This message will be of interest to companies trying to get Nook connected thru their complex network.  For home users, this message will be confusing.

                               

                              I am running DHCP from my Windows Server 2008 machine.  The Nook was getting an IP address OK, and I could PING it, but it couldn't get out to the web.

                               

                              I had DHCP options set for 003 Router, 006 DNS Server, 015 Domain Name, 044 WINS/NBNS server and 046 WINS/NBT node type.  But what was killing the NOOK was 121 - classless static routes.  My home network is 192.168.0.x and my other office net (connected by a vpn) is 192.168.14.x .  This static route was confusing Nook.

                               

                              Once I created a reservation in DHCP and disabled the static route, everything worked fine.