7 Replies Latest reply on Dec 15, 2012 10:17 PM by seacitylady

    Blank magazine cover

    BFCoughlin

      December's issue of National Geographic showed up on my HD+, but the cover is grey & only says, "National Geographic," with no date.  The magazine opens and appears to be complete.  On my Nook color, the full cover is present, so it's not an issue with the magazine itself.  All my other issues have the full cover on the NC, although they were all present in my library when I bought the HD+.  This is the first issue that has been delievered directly to the HD+.  I have had catalogs delivered to it, and they have their full covers. I tried a full shut down, and I tried send it to the Cloud and then downloading it again, but it kept the generic cover.  Any ideas on what I might do?  Thanks!

        • Re: Blank magazine cover
          Yup, same problem here - same magazine and issue. I have several magazines on my HD+ 95% update with covers, 5% are white with title only on the cover, the rest of the magazine is fine.
          • Re: Blank magazine cover
            ewilson1114

            Yeah same here. I just subscribed so December is my first issue. I also subscribed to the Week magazine and its cover shows up fine.

            • Re: Blank magazine cover
              ewilson1114

              I had the issue happen again, with a different magazine (this week's issue of The Week). I'm at work right now and I have my HD+ with my but not my NST. Last time I archived the magazine on my NST then redownloaded it from my HD+ and the cover showed up. Since I don't have my NST with me, this time I tried archiving from my PC and this did NOT fix the problem. The cover was still missing.

              Then I tried archiving from my nook app on my iPhone. This DID work.

              Not sure why it works from NST + nook app but not PC. 

                • Re: Blank magazine cover
                  BFCoughlin

                  Curiouser and curiouser...I'm the OP.  Yestersay, I got a different magazine (Real Simple) and this time I have the cover on the HD+ but not on the NC--the opposite of what happened last time.  Archiving and unarchiving on the NC (which has the generic cover this time) didn't help.  I'm not sure if clouding and unclouding on the HD+ will be of any use. since clousing and archiving are different.  I'm checking now, and the cover is on the NST; so I'll try the archive trick on that. 

                • Re: Blank magazine cover
                  ewilson1114

                  Having this problem with THREE magazines this week. Its getting ridiculous. Two of them are app magazines so I can't try archiving them on my NST or Nook app for iPhone. Archiving them on the website doesn't even seem to affect my HD+ right now. The other one is a regular magazine but archiving it on my Nook app and then unarchiving on the HD+ isn't helping.

                    • Re: Blank magazine cover
                      seacitylady

                      This is VERY strange! I have gotten a number of magazines since I got the HD+ in mid Nov. Until yesterday all of them had regular covers on both the HD+ & my NC. Yesterday I got People & PC Mag. On the HD+ PC Mag has a cover but People does not. On the NC neither has a cover. (except the gray square thingee with the name of the mag). I have received both of these particular magazines before on both devices with intact covers so I don't think ithe problem is related to a specific magazines.

                       

                      Even stranger, I have a sideloaded book on my HD+ that shows up with no cover even though it has a cover on the NC. Today the book cover showed up on the HD+ . With all the "bugs" I am beginning to think the device is possessed!

                       

                      Along those lines - yesteday my email was fine. Today it will not update .Arrrgh! This thing is becoming the Edsel/Microsoft Vista of the tablet world! And, no, I am not going to further frustrate myself by calling the BN "Deregister/Reset" dept!