24 Replies Latest reply on Dec 11, 2014 11:52 AM by rjkzlady

    My Nook Color won't charge

      My nook said it was still charging (while it was not plugged in) then died. I have been charging it for 3+ hours and it won't power on and all I get is a flashing red battery symbol with a message that tells me the battery is to low and to connect to my charger, which it has been. The symbol on the charger is lit up, so I'm connected well, the Nook will not take the charge- for whatever reason. Has anyone had this happen?

        • Re: My Nook Color won't charge
          JinSC

          first, are you using the wall charger or a pc usb port?

           

          your NC is designed to be charged with the wall charger.

           

          After you plug it in, it should power on.  If it doesn't, press the power button.  With the wall charger it should charge in 2-3 hours.

           

          Jeremy

          • Re: My Nook Color won't charge

            Ya, that happens to me too. I think it's the charger allthough it dosn't make since that it says it's charging when it's not. I need to call them. Anyhow, when you plug it in is the light green? If so, wiggle the cord til the light turns orange, then it should be charging. Also when mine says it's charging & it's not, I turn it off then back on & it seems to fix it. Hope this helps some...

            • Re: My Nook Color won't charge

              I'm having a similar issue.  I was charging yesterday, It stopped at 71% then began discharging.  Now when I plug the charger in, it says "not charging"..........................Have there been many issues with the chargers?  I've only had my NookColor for 6 months.  I have over 100 books...........I don't want to have to replace it!!!!!  If there is a problem with the charger or device will B & N replace it, or will I have to pay for it?

                • Re: My Nook Color won't charge

                  SKS12775 wrote:

                  I'm having a similar issue.  I was charging yesterday, It stopped at 71% then began discharging.  Now when I plug the charger in, it says "not charging"..........................Have there been many issues with the chargers?  I've only had my NookColor for 6 months.  I have over 100 books...........I don't want to have to replace it!!!!!  If there is a problem with the charger or device will B & N replace it, or will I have to pay for it?


                  First off, don't panic. It sounds like a bad cord. You could go to a B&N store, if possible to have them check the cord and your NC, but they might not have a replacement cord. If your NC is only 6 months old, it is covered by the 1 year warranty. You can call CS for a new cord (no charge) or try the store. At worst if your NC was to fail under the one year warranty, that would be replaced as well, but most likely with a refurbished one.
                  • Re: My Nook Color won't charge

                    My nook color does the same thing, it will only charge when its turned off and it wont charge while your using it. You can also buy a new charger but make sure not to buy one off amazon. Barnes and Nobles are the only company that sells the right kind.

                  • Re: My Nook Color won't charge
                    My wont charge as well. Just started last week doing this. It now has to be plugged in for abou 5 hours before it will turn on. The it takes another 12 or so hours before it becomes charges fully. Called and they are replacing the charger this will be charger number 4
                      • Re: My Nook Color won't charge

                        Magnolia87 wrote:
                        My wont charge as well. Just started last week doing this. It now has to be plugged in for abou 5 hours before it will turn on. The it takes another 12 or so hours before it becomes charges fully. Called and they are replacing the charger this will be charger number 4

                        It is quite possible that your device needs to be replaced as well. It should still be under warranty and it sounds like the battery is more the problem.

                      • Re: My Nook Color won't charge
                        OlivesMom

                        This topic is popping up all over the forum in various threads so I thought I would provide what info I have learned:

                         

                        1. It could be your cord or charger. Go to your local store (my sales assistant really nice). They will test your NC with one of their cords that they know is functional. If this works, they will replace your cord and/or charger.
                        2. If this fails, they will attempt to reset your NC back to factory settings. Maybe this will work. You can do this at home--instructions can be found under other threads.
                        3. If all else fails and you are within your warranty period, they may even replace your NC.

                        As for me, my NC ran afoul at 12.5 months. You got it, 2 weeks outside of the warranty period. My battery will not charge beyond 20% despite above. I need to determine if the battery has more charge than displayed or if it really is not holding a charge. Now, I will be dealing at a much higher level than my local store. So, 180+ books purchased over the past year and I will need to decide whether or not to stay with this product or jump to the Amazon Fire. The books will still be accessible via apps on laptop and phone so not a total loss. I am concerned about the longevity of the hardware I am using. :smileysad:

                        • Re: My Nook Color won't charge

                          It turns out that Nook Color cables go bad a little more frequently than is usual for most cables. So if you have another cable with similar connectors (say, for an Android phone), try that cable and see if you can get a charge. A non-Nook cable won't charge as fast as the real NC cable, so you'll want to get a replacement ($14.99 at your local B&N).

                           

                          If the Nook Color has enough charge to turn on, connect it to your PC. If the NC's memory does not show up as a USB device on your PC, the problem is most likely the cable. (I happened to notice this last fact when I was only minutes away from shipping mine back for an out-of-warranty replacement. Sure enough, a new cable made the memory visible to the PC _and_ fixed the charging problem.)

                          • Re: My Nook Color won't charge

                            Yes! This just happened today to me Sept. 17th!  I haven't even had the Nook for a year (it was a Christmas gift) and so today, I brought it at the local Nook center at Barnes and Noble.  They could not help me and gave me a Customer Service number.  I haven't called yet--thought I'd see if anyone else has had this problem.  I did NOT drop my Nook.  It happened overnight as it sat on my bedside.  :smileysad:  Hope the fix will be simple and something that I can do!

                              • Re: My Nook Color won't charge

                                Mine was also a Christmas present and it failed this week.  Battery simply won't hold a charge any longer.  I fail to understand why a battery that is less than a year old and has been charged using the manufacturer's directions would fail.  Possibly a bad batch of batteries? But how do you get B&N to say so and replace it?

                              • Re: My Nook Color won't charge

                                Hi,

                                I have a NC too and am really tired of this. I sat here tonight reading the replies from people, and I have got to say geez! I'm not a moron.  I know how to charge something but, I have had nothing but issues with the charging of this thing.... The cable doesn't go into the housing on the nook itself tightly, And when it does go in it doesn't fit right. I am on my 3rd cable for my nook color.

                                AND I know how to charge something. We should not have to deal with this.

                                This should be a non-issue... B&N should be just telling the reps to send out the cable only (that is what seems to be breaking) sounds like no-one needs the wall plug just the cable. That is just good customer relations.  That's how you get people to come back even after they have had 1 or 2 problems with a product.  What B&N is doing is blaming and charging us.

                                I gotta say....

                                NOTHING else that I charge has ever had a problem like this.  NOTHING!  

                                The cable should plug in to the NC and then the wall charger and then charge.  EVERY single time. And not take 7 hours for a full 100% charge.  Having to contort the cable or the nook itself so that it will charge is ridiculous and B&N should be on this board trying to help...


                                No wonder why B&N is having financial problems... They have driven away their customers by ignoring them or taking advantage of them.

                                 

                                Sorry for the rant...

                                 

                                 

                                  • Re: My Nook Color won't charge

                                    It's understandable. Peopel who have cable problems are frustated and it's understandable.

                                     

                                    I still don't know whether it's cables are broken or whether some Nooks have the charging slot messed up.

                                     

                                    Have you taken it into a store to have someone take a look?

                                  • Re: My Nook Color won't charge

                                    I need to replace my usb cable for the 3rd time in 3 years, and am not sure I'm going to bother.  I hate to lose the device which has worked fairly well for 3 years, except fot the brain dead cable design, but I hate to spend another $25.  If I had known about this hidden cost of ownership, and B&N's lack of concern for the problem I would have bought a different e-reader 3 years ago.  However, that's water under the bridge as they say. 

                                     

                                    At this point I'm leaning towards offering my NC to a friend or relative who wouldn't mind buying a charger.  Of course I'd be sure to tell them about the design flaw, but if the e-reader is free they might not mind buying a new cable every year for a few years.

                                     

                                    I've already bought a new tablet.  It's actually more of an Android based MP3 player with wireless connectivity.  It's small enough to fit in my shirt pocket and has access to the Amazon app store.  I installed the Pandora and iHeart radio apps to listen to streaming radio at work.  It also has e-mail and a web browser.

                                     

                                    One of the first things I noticed about the new tablet was how easy it is to connect to wireless networks.  The NC had problems connecting to my wireless network from day 1.  It still has problems, but eventually it connects.  With the new device all I had to do was select my network, enter my password, and bang it connected.  I thought that was pretty cool.  Come to think of it though, every other wireless device in my home has worked seamlessly with my network.  It's just the NC that has trouble.

                                     

                                    So far the one weak spot of the new device is the warranty.   It's pretty bad, but after dealing with B&N my expectations for customer service are pretty low.

                                     

                                    I bought tablets for my grand daughters this past Christmas and never even considered B&N. 

                                     

                                    • Re: My Nook Color won't charge

                                      i have a regular nook color. when i plug it in it says "not Charging" But Before When it was completly dead I plugged it in and it turned on. but now is doesnt work with any charger i use. HELP !

                                      • Re: My Nook Color won't charge

                                        If you have a regular micro USB (for Android smartphones, etc.) try charging it with that. It will take longer, but if it starts charging, it means that it's your cord that is defected and you can buy a new one Here for $2.50. It is perfectly okay using a micro sd from a phone to charge the Nook, because it's essentially the same, but the Android only uses 4 instead of 12 slots (the Nook uses a longer charger to charge faster). So try that; if it doesn't work, then you need to consult the customer support and find out what's wrong. Maybeyou charged the Nook and had a power failure or surge???

                                         

                                        Best Regards,

                                        Igor

                                        • My Nook ORIGINAL won't charge
                                          FancyReading14

                                          I got my Nook about 1-2 years ago. It's the Original but it's great and hasn't had any problems. This year I took it on my school's Washington D.C. Trip. My bus 'partner' had a Kindle whose charger fit my Nook exactly. I decided to use it because my charger was in the compartment above me. Her charger worked fine with no further problems.

                                          When I returned home I tried to charge my Nook with my personal charger. It said to wait 15 minutes. 3 HOURS later it was still 'charging'. Don't know what to do. We called "customer service" but it happened to be a person from INDIA. They didn't help at all. What should I do?

                                          • Re: My Nook Color won't charge
                                            lunarnacl

                                            My Nook problem is even weirder. Like so many of you, I can't get mine to charge while it is turned on. But I don't mind turning it off and waiting a few hours to charge it. The problem is, when I have it plugged in I can't get it to STAY OFF!. I push the side button, and when the screen asks me if I want to turn it off, I click the correct box and in a moment or two the screen goes black. So of course, I'm sure it is off. But after a while I look at it, and it is on, and sometimes it's even lost some battery power.

                                             

                                            Has anyone out there run into this problem? How have you solved it?

                                            • Re: My Nook Color won't charge
                                              rjkzlady

                                              I have the same problem.  My new cord will not charge either.