Send support email this morning.
B&N's email support is very limited. It's basically an automated-response system.
Their phone support is outstanding. Call them. 1-800-THE-BOOK (1-800-843-2665), option 2 for Digital Support.
Tried calling. Don't have the time to sit on hold. Waited 10 minutes, hung up. Hence why I email for support. Looks like phone and mail support is sllllooooowwwwww. Oh well, just another lost sale. No biggie. I'll sign up directly with WSJ and cancel the B&N trial sub.