9 Replies Latest reply: Mar 29, 2010 10:23 AM by Michael-V

    Desktop eReader not opening books

      I've been reading a book on my Nook, but now my Nook is being replaced for cracked forward button. So, I want to continue reading my book with the desktop eReader application for my PC. I have it installed on my work PC and it works fine, I read with no problem at lunch today. However, when I got home and tried to open the same book on my personal PC, it doesn't even look like it's trying to open.

       

      The only difference is that my work laptop is running Windows Vista and my home is running Windows 7. Is there an issue with that?

        • Re: Desktop eReader not opening books
          Ed_Mart

          I run the ereader on Win7 64bit with no trouble at all.  Have you tried uninstalling it and then doing a reinstall?

            • Re: Desktop eReader not opening books
              JohnP51

              I am having the same problem with one book only on my Win 7 32-bit. Others open just fine on my desktop ereader and the problem book opens fine on my nook. I have not tried it on my Win XP machine yet. I know this doesn't help you any but at least you know you are not alone.

            • Re: Desktop eReader not opening books

              I am having the same issue.  I can read in my nook but it will not open in the eReader.  I have uninstalled the eReader and reinstalled and still nothing.  If I click on read and just don't touch anything, after about 10 minutes I get a microsoft problem alert window that states Barnes & Noble Desktop Reader has encountered a problems and needs to close.  We are sorry for the inconvenience.

               

              • Re: Desktop eReader not opening books

                Gawd this is the VERY last time I ever do any online business with Barnes and Noble.  Their eBook reader has been the most frustrating experience ever.  I am never purchasing an ebook for my PC ever again. I will just wait for the pdf to come out on peer to peer. I don't mind the expense of purchase, but the glitches with their software are entirely too time consuming and frustrating!!!  Their board is full of bugs too, never seen such a glitchy board before! :-(

                • Re: Desktop eReader not opening books
                  lkmiller

                  I also have just one book which will not download to the BN PC eReader.  It downloaded to my nook no problem.  It's in epub format.  For now adding it to "my stuff" will have to do, but any word on an actual fix?

                    • Re: Desktop eReader not opening books

                      Hello, 

                       

                      I am just going to pile on to this thread with a 'me too'. I am running the ereader software in windows vista 32bit. I click read now and nothing happens for a minute and then I get the following error message:

                       

                      Please verify the email address and password again. (Download 1002)

                       

                      I hit the refresh button and everything appears to be good as far as authentication. Things I have tried:

                       

                      • Running the software as administrator
                      • reinstalling the application
                      I was really looking forward to being able to read my books on the laptop when I can't bring the nook along.

                       

                      • Re: Desktop eReader not opening books
                        lkmiller

                         

                        lkmiller wrote:

                        I also have just one book which will not download to the BN PC eReader.  It downloaded to my nook no problem.  It's in epub format.  For now adding it to "my stuff" will have to do, but any word on an actual fix?

                         

                        I've discovered another book I can't open.  This one is actually downloaded, but won't open.  It shows the download button instead of "remove local copy."  However, the file is in the folder where the ebooks are stored.  It is also in the epub format.  I'm running Windows Vista 64-bit.

                         

                      • Re: Desktop eReader not opening books

                        I have the same problem as everyone else in this thread, the workaround gets the book opened but is a pain compared having the software work like it is supposed to.