6 Replies Latest reply: Apr 19, 2013 12:01 PM by 5ivedom

    Try doing THIS with a Kindle!

    BFCoughlin

      I got my Nook HD+ the day they came out.  I've been delighted with it, but recetnly, it started getting hot if it was on for any length of time. Today, I took it to one of the two local B&N stores.  I'd actually bought it at the other, but that was not an issue to them.  I'd run it for about an hour before I went to the store so they could see the problem.  They said they'd never seen that before, that it definitely should not happen, so let's just swap it out for a brand new Nook.  And they did.  Just like that.

       

       I wish the original Nook hadn't failed because A) setting everything up again is a pain; B) I had a perfectly applied non-glare screen on the old one,  and B) until the battery started overheating, I had not problems with it--one always worries if the replacement will be as good. But it happens.  That's what warranties are for, and theystood behind their warranty.  I am sure that some Kindles fail too--and what do Kindle owners do in that event?  Not walk into a store, show it to them and walk out with a brand new device. 

        • Re: Try doing THIS with a Kindle!
          BeckyWC

            I am sure that some Kindles fail too--and what do Kindle owners do in that event?  Not walk into a store, show it to them and walk out with a brand new device. 

          They just call Amazon and Amazon will send them another by 2 day shipping.  If its out of warranty they'll still send you another at a minimul price.

            • Re: Try doing THIS with a Kindle!
              flyingtoastr

              BeckyWC wrote:

                I am sure that some Kindles fail too--and what do Kindle owners do in that event?  Not walk into a store, show it to them and walk out with a brand new device. 

              They just call Amazon and Amazon will send them another by 2 day shipping.  If its out of warranty they'll still send you another at a minimul price.


              So, you're agreeing that it's something Amazon can't match. Cool beans.

              • Re: Try doing THIS with a Kindle!
                BFCoughlin

                >>They just call Amazon and Amazon will send them another by 2 day shipping.  If its out of warranty they'll still send you another at a minimul price.<<

                 

                Like I said--they'd have to call Amazon, convince someone in India that there really was a problem with the Kindle, and then wait for 2 day shipping.  I walked into a store, showed them the problem, walked out with a brand new Nook.  They even offered to set it up for me.  I had a grandson eager to go to the museum we'd promised him, so I opted out.  But as I was checking out, they were going through the whole process for a new customer  I'd talked to her (helped sell her on the Nook by telling her how happy I am with mine) and she would have had to struggle through this process.  The incredibly helpful folk there did it for her.  I just don't think you can beat that. 

                  • Re: Try doing THIS with a Kindle!

                    Yeah. Seconding what BFCoughlin wrote.

                     

                    It's one thing to say Amazon has good customer service. It's quite another to claim it can match the immediacy and human touch of an actual store.

                    • Re: Try doing THIS with a Kindle!
                      BeckyWC

                      BFCoughlin wrote:

                      >>They just call Amazon and Amazon will send them another by 2 day shipping.  If its out of warranty they'll still send you another at a minimul price.<<

                       

                      Like I said--they'd have to call Amazon, convince someone in India that there really was a problem with the Kindle, and then wait for 2 day shipping.  I walked into a store, showed them the problem, walked out with a brand new Nook.  They even offered to set it up for me.  I had a grandson eager to go to the museum we'd promised him, so I opted out.  But as I was checking out, they were going through the whole process for a new customer  I'd talked to her (helped sell her on the Nook by telling her how happy I am with mine) and she would have had to struggle through this process.  The incredibly helpful folk there did it for her.  I just don't think you can beat that. 


                      Out of all the times I've called Amazon I've never spoken to someone in India.  I just go to the Amazon web site Kindle support click on call me and they call me within 2 minutes from Spokane, Washington.  Never have I ever spoke to someone in India. 

                       

                      And also, thats great that you can walk into a B&N store.  I'd have to drive some distance just to find one.  So when I have a problem with a purchase from B&N I still have to pick up a phone and call customer support and wait, and wait, and wait before someone takes me off hold.

                       

                      I get immediate service from Amazon, I don't call them I put in a request that they call me and the count down clock starts you are guaranteed a call in 5 minutes.