2 Replies Latest reply on Nov 17, 2013 4:02 PM by Samz-2017

    Nook won't turn on

      I had my Nook HD for approximately 3 months now. Today I went to turn it on and it turns on but it gets to 99% and just stops. I have tried turning it off and charging it for a couple hours to no avail. I don't know what else to do. Can someone please be able to offer me a solution that might work. Thank you.

        • Re: Nook won't turn on

          There are several threads on this issue. Put   Stuck at 99%   into the search box and have a read.

          It seemed to be linked to having multiple accounts on the device, and switching between them.  I know that Alex the moderator said that this issue was resolved with the latest software upgrade.  If your device says it is running software version 2.1.1 and you are still having the issue, I would message Alex.

          Other than that, it's a factory reset and I would only set up one account on the device until this issue is fully resolved. 

          Factory reset:

          'Completley power off the NOOK then press the "n" (home button) during power on. This should get it unstuck. If it doesn't work, drain the battery and once completely drained, charge your device and power on. The battery should drain quicker than usual due to the 99% screen being active.'

          per RickyX an administrator.