11:05:35 AM : bianca: Initial Question/Comment: Hello- I don't have my serial # with me (bc my nook battery is dead) but my 1 year warranty is up. My original charger stopped charging so BN sent me another. That one completely fell apart and I've had it less than a year. Can you please send me another one? I have read numerous reviews on the charger and many customers have had the same issue. Is there anything you can do? A replacement is way too expensive.
11:06:05 AM : Jude Debar: Hi Bianca, thanks for joining Barnes and Noble Digital Chat Support. My name is Jude.
11:08:00 AM : Jude Debar: I understand that your NOOK device charger is gone bad and you are unable to charge your device, am I correct?
11:08:35 AM : Jude Debar: Are you using, NOOK Tablet, NOOK Color, NOOK SimpleTouch, or NOOK 1st Edition 3G or NOOK 1st Edition Wi-Fi?
11:10:20 AM : Jude Debar: Bianca, I am sorry to inform you that your NOOK device warranty is expired on 12/30/2011. So, we do not have the option to replace the charger for you.
11:10:40 AM : Jude Debar: In this case the only option is to purchase a new charger to fix the issue.
11:12:00 AM : bianca : what about the replacement charger. I'm sorry to hassle you but its kinda bad that the chargers is made so poorly
11:13:51 AM : Jude Debar: I understand your concern, unfortunately as the device warranty is expired we do not have an option to send the replacement charger for you.
11:18:26 AM : bianca : this is really ashame. Thanks for the info. Nothing against you but the customer service has really been poor. i'm posting this chat on the message boards. please give me your supervisors name/id and phone #.
11:20:51 AM : Jude Debar: I understand your frustration, I am sorry Bianca we cannot provide you the supervisors name, Id and phone #.