1 2 First Previous 23 Replies Latest reply on Sep 19, 2013 2:53 PM by Robineliza

    My Nook won't turn on!

      Ahhh!! So My Nook Color won't turn on. I plugged it in to charge, the green "n" on the charger turned on... Just went to unplug it, and now it won't turn on! I just tried to connect it to my computer, and the same thing happens.. doesn't turn on, but the "n" is green.

       

      I've never "rooted" my Nook, only installed 3.0 onto and SD card, then erased the SD card, and installed 2.2 on the card. I've never actually touched anything on the Nook's hardware itself.

       

      HELP!

        • 1. Re: My Nook won't turn on!
          Did you try holding the button in for a few Seconds? The button on the top left. Try this also while its pluged in. Hope this helps.
          • 2. Re: My Nook won't turn on!
            Ding ding...We mite have are 1st "bricked" NC
            • 3. Re: My Nook won't turn on!
              Just kidding. Does the screen flicker at all when you hold the power Btn?
              • 4. Re: My Nook won't turn on!

                Good luck bringing it back to the store.  I have found BN customer service to be nothing short of horrible.  I also recently purchased a nook color with the extended protection plan.  After less than a month I noticed some dead pixels in the lower right corner of the screen.  I took it back to the store to see if they would swap it for a new one.

                 

                The nook "expert" in store immediately agreed that it was defective and went to speak to his manager.  When he came back he simply picked up a phone called the 800 number and handed me the phone and walked away.  When I asked the phone rep if I could just exchange it in store instead of sending back, he said that it was up to the store manager.  I spoke again to the nook "expert" and he said that he would get the manager, but in the worst case, since I was beyond the 14 day return period, and would not be able to refund me cash, he could at least take it back for store credit.  The manager came and was very condescending and told me that he wanted to help but the only help he could give was for me to mail it back to BN and hope that the one I got back was better than the one I sent to them.  I explained that since it was so new, I was hoping to exchange it in store so I could inspect the replacement.  He was unwilling to help, even telling me if he exchanged it in store it would count against my one return on the extended plan.  He also went against his own store employee and said he would not return it for store credit.

                 

                I called national customer service to see if they could help and the person taking the call said that he thought that there should have been a way to resolve in store and that the district manager would get back to me.  Its almost two weeks later and I haven't heard a word.  I have called back a number of times and they have been unable to tell me when or even if I would ever hear back.

                 

                One of the primary reasons I originally switched from Kindle was for the in store experience, for the ability if I needed assistance to deal with it person to person.  I guess that is not possible.

                 

                At this point, I am very disillusioned with BN and have decided to just upgrade my K2 to a K3 (which I love) and likely just give my wife the NC as a relatively cheap and slightly flawed flash tablet (once the upgrade comes out).

                 

                 

                • 5. Re: My Nook won't turn on!

                  Great 1st post Larry. Welcome to the Nookcolor discussion board. hope the kindle3 works out better than the NC. Thanks for stopping by.

                  • 6. Re: My Nook won't turn on!

                    I thought mine was the first brick .... last week.

                     

                    I had a similar problem (before the SD card got stuck incident) and spent about an hour google-searching for suggestions.  OP indicated that he was using an SD card to boot/root, as I was.  Apparently this can 'occasionally' cause the NC's boot sector to become corrupted which causes it to not turn on (paraphrasing because I can't find the post right now).  The suggestion that worked for me was to press and hold the Power and N buttons together for 5-10 seconds and then release them - with the boot SD card removed, the regular NC boot screen appeared and all was well.  Another suggestion involved an even more complicated set of button holds (power-N-volume+)

                     

                     ... Is 'google-searching' a verb yet?  :smileywink:

                    • 7. Re: My Nook won't turn on!

                      My nookcolor froze tonight and would not let me finger swipe it to start reading.  It would not even let me use the touch screen to power off.  I turned it off by holding down the power button, now it won't come on at all.  It had about a 95% charge when all this happened. When I plugged it in, the amber light came on, but it didn't turn on like it normally does.   It has been having an issue of powering off while I am reading lately.  I have tried the suggestions that have been posted, to no avail.  Any more ideas>

                      • 8. Re: My Nook won't turn on!
                        roustabout

                        Two thoughts:  your NC has been acting squirrely, which can be hardware or software.  As a start, be sure the screen is clean - this can help with some of the screen sensitivity issues.

                         

                        To try to eliminate the software side of the equation, remove any SD card you might have in.  Sometimes a problem in an SD card can prevent an NC from booting. If that makes your NC stable, great - format the card and see if your NC is happy. 

                         

                        If your NC comes up, finally, but isn't stable, take  a look at the Nook Engineer's sticky on doing a hard reset of your NC - this reinstalls big chunks of the OS and may help. (Leave the SD card out for the time being, to minimize the number of variables.) 

                         

                        If your NC won't power up even when you connect it to its USB cable and the cable to a PC - this should force a power on and let you try for the hard reset - you probably have something unable to connect in your NCs innards. 

                         

                        If, after a hard reset and with no card inserted, your NC keeps spontaneously shutting down, your unit probably needs to be replaced.  If you can't get it to power on when connected to a PC with no card onboard, your unit probably needs to be replaced.  I'd start with the store you bought it at, even if a reseller who carries them is closer.  Some BN shops are great about doing replacements when they have stock, if the device was bought there you'll have much better luck. 

                         

                        I don't know how Best Buy or Staples handle warranty replacement after 30 days, but I'm not sure how long you've owned your NC.  If you're inside 30 days, they should help out. 

                        • 9. Re: My Nook won't turn on!
                          I had similar problem wit nc after installing sd card. Found that removing card soved problem. 16gb sd card. Formatted as regular card that i saved a few files to from pcto read. Not set up with root kit. Reinsralled card and worked for a while but locked up again. Reformatted card which deleted all files and no problems since.
                          • 10. Re: My Nook won't turn on!

                            There's actually some NC Peoples out there that don't use their NC for days (maybe minutes, I might fathom)?????  YIKES . . . .

                             

                            Have a Nice Day

                            • 12. Re: My Nook won't turn on!
                              roustabout

                              BonRuth, if your guide is good, you could demonstrate that by posting relevant excerpts that are clearly written, on-point and helpful.

                               

                              In this case, you've provided a link to book about rooted NCs and the OP does not indicate they have rooted their device.  Not the best start. 

                              • 13. Re: My Nook won't turn on!

                                I just had this happen to me and pushing power button fo 5 seconds then release and push for 10 seconds is only thing that worked to turn it on.

                                • 14. Re: My Nook won't turn on!

                                  This worked for me!  I tried holding down all three: power, nook button and volume +.  Nothing else worked.  I was searching for the hole to press with a paper clip like the laptop / desktop computers. Hard to figure out what to do if you can't take the battery out ...

                                   

                                  Thanks for the suggestion. Back to reading.

                                   

                                  By the way, I added an SD card this afternoon, and shortly after that, my trouble began.

                                   

                                   

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