2 Replies Latest reply on Aug 10, 2012 5:16 AM by Mithran

    Free Book Download Declined?

      I was downloading a few free e-books and got an error message for one stating "the credit card issuer is not approving the charge". My card info is up to date and I have money in the account, so I don't believe it's a validation charge issue. Does anyone have any suggestions? Thanks in advance!

        • Re: Free Book Download Declined?
          bklvr896

          vketron wrote:

          I was downloading a few free e-books and got an error message for one stating "the credit card issuer is not approving the charge". My card info is up to date and I have money in the account, so I don't believe it's a validation charge issue. Does anyone have any suggestions? Thanks in advance!


          BN pings the card to verify it is active, even for free books.  Some cc companies, if a lot of small charges go through in a short period of time, will block any further charges until it can be looked into.  You only say you were downloading a few, have you ever downloaded this many books consecutively before?  That conceivable could be the problem.  I know a while back someone reported this happening to them.