1 2 First Previous 24 Replies Latest reply on Aug 27, 2014 2:44 PM by Nated44

    Apps Not Downloading? Here are a few Quick Fixes

      I've been noticing some app reviews (for all games) are saying the app isn't downloading to the Nook Color. I've gotten a few emails about this problem from a few people, but not everyone has contacted me. These following quick fixes usually do the trick for 99.9% of everyone - 

       

      1. Make sure your Nook Color has the latest firmware version (1.2). If it isn't, you won't be able to download and install apps.

       

      2. Turn off your Nook Color completely. Hold the power button until the screen asks you if you are sure you want to totally shut down. Wait 10 seconds and power it back up. Go try the download again.

       

      3. If you purchased the app from a computer, you'll need to plug your Nook Color in and sync it. 

       

      Those three things should make a problematic app download work! If you have any other tips you have found, be sure to add them!

        • 1. Re: Apps Not Downloading? Here are a few Quick Fixes

          Good guide, Ryan!

           

          We did have few emails about the same issue.

           

          Also, a hard reboot may be needed in few cases. To perform a hard reboot, hold power button and the "n" button together for 10 seconds, wait until the device powers down. Turn on the device. This hard reboot flashes all the caches.

           

           

          • 2. Re: Apps Not Downloading? Here are a few Quick Fixes

            I'd also add:

            1. Make sure you have a valid default credit card on profile.
            2. Make sure you have a default address on BN.com

             

            • 3. Re: Apps Not Downloading? Here are a few Quick Fixes

              So this is still an issue..

               

              Iv tried every thing here with the exception of "sync".. why? because they wont let you sync apps.

               

              All it does is download the icon and it says "Download".. you click on it... a bar shows up, fills green and says "installing"  it has said that for 3 days.

               

              Hard reboot, tried with it plugged in, tried standing next to 4 different wireless points (had full signal)

              Tried with a 2gb sd card, tried with a 4 gb sd card, tried with no sd card. Erased and deregistered, then re registered... so much trouble..  any other ideas?

              • 4. Re: Apps Not Downloading? Here are a few Quick Fixes

                Since I've downloaded version 1.4.1, I'm now having this exact same problem. I've done everything requested that is possible. I've tried downloading 4-5 apps and 4 out of 5 have the same problem. I can download books fine.

                Please advise.

                Carol

                • 5. Re: Apps Not Downloading? Here are a few Quick Fixes

                  Just thought I would update everyone on my status with the NC.. The update seems to have killed it. lol Thats all I can think of. I have spent 4 hours in the store with a lady who while she ment well clearly didnt know any thing at all about the NC.  So she called the help line.  Who had us de register and reset the device (again for 5000th time) and it downloaded one thing and then went right back to the problem.

                   

                  I have been able to down load books just fine, I even got it to download minesweeper. I JUST (1/12/12) tried to download NETFLIX!!!! on 3 different full signal wifi's and guess what... Epic Fail. As you can see from the pictures below. It just hangs on "installing" or !!! if im lucky it might say "Download" in which case you click it and THEN!!! it returns to "installing" lol it amazes me that there is no downgrade or error log that we can provide to see what is the problem.

                   

                   

                  • 6. Re: Apps Not Downloading? Here are a few Quick Fixes

                    I am having this problem now, I have never had a problem downloading apps but yesterday I tried to install 2 new ones, Dropbox and Fliqnotes. Both will download but will not install. I tried re-starting the nook and even doing the hardboot as described below. Is this a server issue or is something wrong with my nook?  I am running software version 1.4.3

                    • 7. Re: Apps Not Downloading? Here are a few Quick Fixes

                      I am having the same problem running 1.4.3...... Trying your suggestion below, will update if it works for me too

                      • 8. Re: Apps Not Downloading? Here are a few Quick Fixes

                        I have been having the same issues. We re register the NC and got the problem apps to download in store. When I got home and started re-downloading the rest of my apps some of them wouldn't download.

                        • 9. Re: Apps Not Downloading? Here are a few Quick Fixes

                          I noticed awhile back that a few games that were "FREE" I choose to download to my NOOKcolor for my grandson. They never would download, but wasn't too upset since they were free.

                           

                          Then I did an "UPDATE CHECK" on my NOOK and it asked if I wanted to download the update for SOLITAIRE which I use all the time and one of my books, (oddly enough). For some reason after the "UPDATE" they go through the downloading process, and say they are installing and then when it gets through the installation process, it comes up saying DOWNLOAD again!!

                           

                          I've tried the powering down, with and without the "N". I've even left it powered down all night, but no luck. I am pretty frustrated and afraid to buy anything else as I may not be able to use it! grrrr

                           

                          I've been in love with my NOOKcolor for over a year now, and told everyone on the street that it's the best thing since surgar..But my frustration is mounting and I really need some assistance on this, please.

                           

                          LKrier123

                          • 10. Re: Apps Not Downloading? Here are a few Quick Fixes
                            I tried everything suggested in this thread except for archiving/deregistering because frankly I do not have that kind of time and don't feel I should have to take such drastic measures. Any new ideas?
                            • 11. Re: Apps Not Downloading? Here are a few Quick Fixes
                              I have the same problem. I got this for my daughter and she has been using it for over a year. This problem started last month. I thought it was just with a few and now realized *all* apps (not books so far) have the same issue. Please post any work around that may have worked for you.
                              • 12. Re: Apps Not Downloading? Here are a few Quick Fixes
                                KellieKatLady

                                I have noticed the same problem.  It started with the last Angry Birds update.  I had the same issue with Pulse and with Abstract Gadgets.  I was able to get them to download by archiving/unarchiving the specific apps, but I lost all my progress on Angry Birds and my Pulse settings as well.  I have been avoiding the Angry Birds Seasons upgrade for fear of losing all progress like I did with Angry Birds.  Like a previous poster, I do I do not have the time or inclination to take on archiving everything on my nook and de-registering/re-registering my Nook specially if it is not a guaranteed fix.  Does anyone out there have a permanent solution to this issue?

                                 

                                • 13. Re: Apps Not Downloading? Here are a few Quick Fixes

                                  Thanks. I tried youre method, but didn't help. Many of the things that seem to not want to download are apps that I purshased and downloaded LONG ago. All of a sudden, I have to download them. UGH ! I don't understand. It's both books and games/apps. Any other ideas?

                                  • 14. Re: Apps Not Downloading? Here are a few Quick Fixes
                                    Having same problem with Angry Birds Seasons. I was so frustrated I deleted it and repurchased. Same thing is happenning!! What a waste. A few other apps I updated did the same thing but were ok after I archived them but not Anvry Birds. How do we fix this?
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