2 Replies Latest reply on Jul 16, 2011 9:00 PM by 1katie

    Access to Web but SHOP freezes--Hotspot Issue?

      I have a new Android phone--the EVO Shift 4g. I can't access the B & N Shop on my Nook Color (software version 1.2.0) using the Sprint Hotpot on my phone.  According to both the Nook and the phone I am connected, and I can surf the web on the Nook (although it's a bit slow).  However, B & N Shop doesn't work.  It simply freezes.  I've done a hard re-set without any luck.  I used B & N Technical Support to no avail--the chat person said she couldn't support this type of connectivity issue because it was an issue with the phone's router and/or MAC filter.  Does that make sense?  How would I be able to reach websites but not the Shop?  Why won't Shop do anything (download, view, browse, etc.)other than freeze with the little circle running (as if it's searching forever)?  Help, because I'm really frustrated!!  Thanks in advance.

        • Re: Access to Web but SHOP freezes--Hotspot Issue?

          Maybe your EVO isn't giving the Nook enough bandwidth? Or maybe the shop works on a port that the phone hotspot is blocking. Have you tried shop by going to someplace with WIFI and trying there?

          • Re: Access to Web but SHOP freezes--Hotspot Issue?

            Hello Kgirl58.  I also have the HTC Evo 4g and I also have the sprint hot spot and have had no problems with any apsect of it.  My NC connects well to the hotspot.  I'm not sure how you set up the hotspot, but you have to name the SSID and set up the type of security you want, for example mine is set to WPA2 and also select a password of at least 8 ASCII characters.


            As far as your NC not connecting to your home router, you are not alone in this.  But maybe you just have to tweak a few of your routers settings and you should be ok.  You can search these forums for router issues and troubleshooting tips, but it might be best to contact CS of your router and see what they can do to help. This can be a pain too depending on how old your router is and whether or not you can get free CS.  So don't give up.  You'll love your NC once you get it all straightened out.