2 Replies Latest reply on Apr 4, 2014 9:50 AM by PJLLB

    Bought Nook HD+ last May, need a warranty replacement

    larryq

      My Nook was working fine until this morning, when I turned it on and saw a series of lines on the screen.  After holding the power button down and trying to restart it several times, I still see nothing but what appears to be a bad TV test pattern.

       

      If I connect the device to my PC I can see the drive, which is now empty.  My SD card in there appears to be fine.

       

      I'm pretty sure this will need a warranty return.  What is my best option?  Bring it to a local B&N or do I need to send it in?

       

      I purchased this with a credit card and have the statement available.  Will that be enough to do a warranty repair?  Does B&N have a record of my purchase, or will I get hassled for not having the original receipt?

       

      Thanks!

        • Re: Bought Nook HD+ last May, need a warranty replacement
          Schwa

          B&N customer service (store or phone) have access to purchase date by serial number, so a receipt is not necessary.  Warranty is covered by replacement and not repair and most stores have these replacements on hand, but maybe call ahead before you travel to a store.  


          Also, make sure you know your account information (email/password) so they can help you reregister the replacement.

           

          Good luck.

          • Re: Bought Nook HD+ last May, need a warranty replacement
            PJLLB

            larryq wrote:

            My Nook was working fine until this morning, when I turned it on and saw a series of lines on the screen.  After holding the power button down and trying to restart it several times, I still see nothing but what appears to be a bad TV test pattern.

             

            If I connect the device to my PC I can see the drive, which is now empty.  My SD card in there appears to be fine.

             

            I'm pretty sure this will need a warranty return.  What is my best option?  Bring it to a local B&N or do I need to send it in?

             

            I purchased this with a credit card and have the statement available.  Will that be enough to do a warranty repair?  Does B&N have a record of my purchase, or will I get hassled for not having the original receipt?

             

            Thanks!


            If you take it to a store you may get a replacement on the spot.