7 Replies Latest reply on May 14, 2013 10:27 AM by kamas716

    ALL BN Customers should read, hopefully BEFORE you purchase a Nook...

      I'd love to get some feedback from a BN Supervisor. What exactly are the requirements for becoming a Nook support Agent. I'm guessing it's just a pulse.

      THREE chat sessions were disconnected as soon as digital Support entered the chat. Now I'm in chat with "Diana".The THREE minute wait she said I'd have while she "Checked some info" has now turned into 17 minutes, and now I'm told yet AGAIN, that I need to contact another department..

      IF YOU ARE CONSIDERING PURCHASING A NOOK, PLEASE SAVE YOURSELF SOME HEARTACHE AND DON'T. FIRST UNIT BAD STRAIGHT OUT OF THE BOX. SECOND ONE LASTED 3 WEEKS, AND NOW BN HAS HAD IT, SUPPOSEDLY IN THEIR SERVICE DEPARTMENT FOR LONGER THAN I WAS ABLE TO USE BOTH OF MY UNITS COMBINED.

       

      For BN Supervisor:

      If you care, even just the tiniest bit, you'll contact me via email. This ridiculous chat/support will be posted here shortly.

        • Re: ALL BN Customers should read, hopefully BEFORE you purchase a Nook...
          keriflur

          So, are you just here to complain, or do you actually want some help with whatever issue you have?  Cuz if you want help, you'll need to tell us what the problem is.

           

          And FYI - Don't post your chat.  It's obnoxious, and will make people here less likely to want to help you.

            • Re: ALL BN Customers should read, hopefully BEFORE you purchase a Nook...

              Not seeking assistance from forum users, unless you have the special button it would take to initiate BN's shipment of a Nook that supposedly is ready to ship. Other than that, yes, I am just here to complain. It seems to have gotten YOUR attention; but I really want to inform folks that haven't made their choice, or purchase, yet.

               

              As far as posting a "Support" chat being obnoxious, it's merely a preview of what anyone contacting "Support" should expect.

                • Re: ALL BN Customers should read, hopefully BEFORE you purchase a Nook...
                  Your experience is not the norm. I'm amazed that after all my years of tech support people are shocked at how long it takes and that they isn't a quick fix. It takes time and depending on the experience of your particular support person, it could take more or less time. In order for support person to help they need to understand everything you are experiencing and sometimes they need to consult a supervisor. I have had a Nook since B&N put their first one out there. Their tech support is no worse than anyone else. Deep breath and get over it.
                  • Re: ALL BN Customers should read, hopefully BEFORE you purchase a Nook...
                    kamas716

                    Ruwiten7 wrote:

                    Not seeking assistance from forum users, unless you have the special button it would take to initiate BN's shipment of a Nook that supposedly is ready to ship. Other than that, yes, I am just here to complain. It seems to have gotten YOUR attention; but I really want to inform folks that haven't made their choice, or purchase, yet.

                     

                    As far as posting a "Support" chat being obnoxious, it's merely a preview of what anyone contacting "Support" should expect.


                    If you don't want support from users, the users support forum probably isn't the right place to post.  It's for folks like you that B&N really needs to update their forum with a "hide/ignore user" feature.

                • Re: ALL BN Customers should read, hopefully BEFORE you purchase a Nook...

                  This is a user forum so it's highly unlikely any supervisor is going to even read this. I would imagine with the update and the rise in sales this past week due to the lower pricing, that customer support is overloaded with calls so waits for help are definitely going to be the norm for awhile. Just the nature of the beast. THough I've always had good luck with CS, that doesn't seem to be the norm. Other options to try, there's the online chat support you could try or you could try PMing Alex the moderator of this forum. He might be albe to help figure out how to help you get your unit in a timely manner.

                   

                  edit: oops didn't realize you had tried chat support. I have noticed though that support is always more helpful if you are polite. The less polite, the less helpful they seem to be.