1 Reply Latest reply on Mar 21, 2014 4:15 PM by Autostadt

    Unusable icon

      I have 2 icons for tune in radio. One works the app. the other just sits there. I cannot delete it. Short press nothing happens. Long press gives me 'move to new shelf or move to home page. If I delete the working icon they both delete. When I reinstall the app, both icons appear. How can I get rid of the unworkable icon?

      Thanks,

      Howiemb

        • Re: Unusable icon
          Autostadt

          Hi,

          I have had this same issue and have read of other apps that appear "duplicate" times on device in other forums too (this being one of the forums). I only know of two ways to resolve this:

          1. Deregister and Reset the device  (a lot of work and not sure if this will permanently fix in future);

          2. "Hide" the unusable icon. Go to Edit Profile -> Manage Content -> Apps -> Deselect the unusable icon. If you select the wrong icon, just go back and select the other one since the tune in app probably looks the same. It did on mine.

           

          This appears to occur after an update is installed and the "older" version sticks for some reason. Hopefully B&N will fix in future.

           

          I've done both methods above and they do work but are more of a work-around, especially the second option.

           

          Hope this helps!