53 Replies Latest reply on Nov 19, 2012 5:51 AM by Armisael

    Houston we have a reset problem

      I'm seeing a lot of folks on Facebook have this same issue.  My nook color reset itself and has lost connectivity to the wireless which I knwo is working because I'm on it to post this.

       

      HELP!  

       

      It reset itself and won't let me finish re-registering

        • Re: Houston we have a reset problem
          JediFarfy

          Same here. It happened just as I plugged it into my computer.

           

          B&N support is aware of it and trying to figure out what happened. I just called the store I work at and it's happened to a couple of demo units as well.

           

          At least it's not throwing ERROR at me and is now telling me it's a network problem. Still sucks. :smileysad:

           

          (These are all my opinions and thoughts, not those of B&N and such.)

          • Re: Houston we have a reset problem

            Same here ... Upgraded to new version 1.2 ... it worked fine for one day. Was able to download Angry Birds and use Pulse and everything was great.

             

            Today I'm being asked to re-register the device ... so when I go through setup I get to step 4 and it says I have a lost connectivity to the local wireless network ... which is crazy since I'm using it to write this post and it was never a problem with my Nook before.

             

            Please someone ... find a solution. I have library books on timers that I need to read and right now I can't even do that!

             

            HELP!!!!

            • Re: Houston we have a reset problem

              ugh!... me too!  Was really excited to use this new upgrade...now nothing..  waaa

              • Re: Houston we have a reset problem

                Sure is a good thing we didn't root our nooks and cause a problem....we let B&N provide an update and seems that has caused a problem.  FYI before mine reset as others have described, and is now unable to re-register, I had noted that some apps I had downloaded yesterday had lost their custom icon or logo.  I also noted in the short time it worked that the email client has major shortcomings.

                  • Re: Houston we have a reset problem

                    No Way! I had the same problems with my apps as well. At the time, it had the cover for the apps as the defult blue/grey book with the title on the app on it. I even went so far as to reset my NC to get the covers back. Mabey I am a little to obsessed with small problems like this... Hopefully the only good thing that will come out of my nook resetting itself will be a fix to this problem...

                  • Re: Houston we have a reset problem

                    Mine's out too. Too bad they can't call me when it's working. Every time I try to use it and it tells me there's a network problem while I have 5 bars I get angry.

                    • Re: Houston we have a reset problem

                      *sighs*  Add me to the list of baffled, dissatisfied customers.  I purchased a new nookbook today to read to my visiting niece (a six year old.)  My NookColor downloaded the new upgrade, went black, and performed an incomplete hard reset and now alleges a network problem. 

                       

                      Just last week I donated over 100 print books to a local library after upgrading most of the books to electronic versions over the past few months.  I have invested way too much $$$ in BN and the Nook Color to accept this type of service. 

                       

                      I have a Nook I'd like to use, but I'm afraid to plug it into the system to download the more recent books. I also can't read my magazines on Nook.

                       

                      Incredibly unacceptable situation, must be resolved ASAP. 

                      • Re: Houston we have a reset problem
                        unipenguin

                        I just spent an hour with tech support (mostly on hold) and finally got  a supervisor who discovered that the servers are undergoing maintenance and won't be back up for several hours. He was just as surprised as I was.

                         

                        I find it insane that they didn't tell their tech support this when it went into effect....I actually returned my first NOOK Color and exchanged it at Best Buy upon the advice of BN tech support, as they thought the factory reset loop was an isolated issue......

                         

                        I am really glad I don't work their support phones right now.  They must be losing their minds.

                        • Re: Houston we have a reset problem

                          Add me to the list. I come home and am really excited to play Angry Birds and get addicted to my NC and whoop de do. It's not connecting. The wifi is working though, because I'm typing this, sigh. Guess I just gotta wait it out! I do have to thanks BN for the amazing apps though. Though they might be a little pricey at least they gave us an option to have Apps :smileyhappy:

                          • Re: Houston we have a reset problem

                            I was just coming to read for a bit and saw my nookcolor back at the original Welcome video. So of course my first thought was "Why the heck did this reset?"

                             

                            And, like everyone else, I'm sitting here with an error and can't connect.

                             

                            This is an Epic FAIL, no doubt.

                            • Re: Houston we have a reset problem

                              The servers are down. They are working on it. If your nookcolor reset (considering you're here, it has), be patient. Hopefully they will be able to fix the issue quickly. Things like this do happen from time to time, and it is never convenient. Breathe.

                              • Re: Houston we have a reset problem

                                I also had the damn error.
                                restarted at the beginning just now at least let me enter my email.
                                besides the error message we've all seen shows me the code "D131" anyone knows what it means?

                                • Re: Houston we have a reset problem

                                  I'm sorry to say this, but I'm glad it's not just me. I talked to support for what felt like hours and he said to try again after 6. I was really excited about the apps too.  

                                    • Re: Houston we have a reset problem

                                      I did a manual upgrade on Monday and it worked fine after that.  I put it away and picked it up yesterday to read a few free logic books I found on B&N. And I was hit with the wifi page.  I thought of calling in to tech support, but the solution they seem to be giving people is sending out a refurbed Nook Color. No thanks!  I don't see how that will solve the problem, since it seems the update is the issue.

                                       

                                      I will just wait it out and see what happens.  Meanwhile my Nook Color is useless. I can't even get past the page where it asks me to put in my email and password.

                                    • Re: Houston we have a reset problem

                                      Same problem here. Updated to 1.2 yesterday. Update seemed to go well and all was working fine after update. Not long after that the Nook color reset and now its just like setting up a new Nook. I can get connected to my wireless network but can't get passed the network connection screen due to a Network Error message on the Nook. This stinks!

                                      • Re: Houston we have a reset problem

                                        I updated mine when I bought my Nook Color Monday to 1.2 via my computer and EVERYTHING worked fine until just an hour ago (I'm not sure when the problem occurred). I was using it fine this morning and set it down around 11am to go about my day. I went to it around 6pm and bam, stuck at the registration screen and of course stuck and unable to go any further.

                                         

                                        Why would it have even updated if I was already on the 1.2?(I checked the version after updating it on Monday in the 'About Device' so I know I'm not crazy)

                                         

                                        I guess luckily I've only lost the data and highlights to the one book I finished and other one I half started, but now I'll see that religiously backing things up is necessary,

                                         

                                        I was very happy with my purchase until 20 minutes ago.

                                        • Re: Houston we have a reset problem

                                          Same issue here.  First time my wife touches the Nookcolor since I updated it to 1.2 and it resets.  :smileyhappy: 

                                           

                                          I get they may be having server issues, but the question remains, why did our Nooks just up and hard reset itself if a server went down?  That doesn't sound right at all.  If the two really are related and not a nasty bug in the 1.2 FW, they need fix that ASAP.  Wait, either way they need to address this problem.  Customers devices should not be hard resetting over a server issue, at random intervals or at all.  That's nuts. 

                                            • Re: Houston we have a reset problem

                                              I am going to try to be patient.  I think my worst headache will be setting up my shelves again.  I had to get a hard reset when I was in the store a few months ago, and losing shelves was pretty much the only issue that I recall.  All my books were still there.  Not sure if I had any sideloaded books then, so I'll have to see, since I just just bought Water for Elephants from Kobo.   My biggest concern right now is what am I going to read on my way home this evening?

                                                • Re: Houston we have a reset problem

                                                  Same issue here...it reset while I was reading.  I'm trying to be patient.  Most of the books I purchased are still available on line.  The one's I sideloaded, I got directly from the publisher (baen.com) and they still have my downloads on their sites.  I should have backed up and I will this time, but communication from BN has been atrocious.  I was hung up on 7 times while I tried to call and there's absolutely no postings or emails from customer support.

                                                   

                                                  If they want to play with the big boys, they have to have service to match.  Not a good showing here.

                                              • Re: Houston we have a reset problem
                                                GwendolynWhite

                                                I also am having this problem; it reset my nook completely and it won't allow me to re-register due to a "network" problem. I plugged it into my computer too and it looks like my nook has been completely wiped. :smileysad: Everything seems to still be in my account but this really is upsetting! I don't understand how or why this is happening, all I care about is that I can get my nook back to the way it was.

                                                • Re: Houston we have a reset problem

                                                  i think we should all get a credit to our accounts for a free book for our troubles and the inconvience :smileyhappy:

                                                  • Re: Houston we have a reset problem

                                                    I spoke with B&N Tech Support when this same hard reset/network connectivity issue happened. I was told it's happening to scads of people (probably everyone with an NC) and that they were currently "investigating" and they didn't have an answer yet because they don't know what caused the issue yet. The best they could give me was "give it a couple of hours and try again, or try tomorrow ...."

                                                     

                                                    Good thing I don't have any deadlines for reading materials I had on here. And yes, it deleted all the files ....

                                                     

                                                     

                                                    • Re: Houston we have a reset problem

                                                      Same here. My NC worked great yesterday. Today I was reading and about 1/2 hour through POOF " you are an unauthorized user"  and it hard reset. I get to step 4 and it says that a network-related error occurred. Even though it says connected to the internet .... grrr... So I call Nook. They say give it an hour or two. That was 4 hours ago. :womanmad:  So I pop onto facebook to see if anyone else is having this issue only to find out that no one knows what is going on or when it will be fixed.  Epic Fail .... I know that with any new upgrades and add-ons there will always be glitches of some sort, however, come on B&N ... You knew how many NC you sold, you had to know that with an upgrade this exciting many wouldn't wait for your servers to update our NC, so you should have prepared for all the side loading that was done.  It's not like you just woke up yesterday and decided hmmm, today we should upgrade all the NC around the world, Things like this have a planning stage, which means you should have planned BETTER, you should have planned SMARTER. Why not plan to have a stronger server so that your loyal customer base doesn't have to stuffer, and to blame this on weather or user issues, give me a break. You upgraded our systems without planning for your system to work harder, shame on you.  We all paid good money to have a NC, to buy books to read , and some of us even purchased books yesterday, and poof. I got an email letting me know the upgrade would be taking effect shortly, with a nice little link on how to sideload the upgrade if I wanted to, so here is my question. If you had the common courtesy to inform me that an upgrade was going to be done, why did you know afford me that same courtesy to inform me that there is an issue? As soon as you got the first 4 fagilion calls , could you not have issued an email to the NC users to inform us you were aware of the issue and that you were working on correcting it with oh I don't maybe say , a soft date as to when you might expect this issue to be resolved? EPIC , EPIC, EPIC FAILURE!   Shame on you.  :robotmad: 

                                                      • Re: Houston we have a reset problem

                                                        I just bought mine today, played with it for about 20 minutes, installed 1.2 manually and now it's out of comission because it needs to be registered again but obviously that isn't working. So, boo! :smileyhappy:

                                                        • Re: Houston we have a reset problem

                                                          Same issues...last night we installed the update and I noticed my Nook Color was a lot slower. Then it froze when I went to read a magazine. I thought, oh well, maybe just a glitch. I was happily emailing about three hours ago and went to buy some books from the shop and it said there was a problem with my connectivity. But the connectivity is fine, according to the settings. Now, the message simply says "there is a problem, try again later." Called the support number and it hung up on me saying lines too busy.

                                                           

                                                          Fun times.

                                                          • Re: Houston we have a reset problem

                                                            THEY ARE BACK UP!!!!

                                                            • Re: Houston we have a reset problem

                                                              DARN! It deleted everything I had on there. :smileysad: And where are my books?! My N button isn't working either...

                                                              • Re: Houston we have a reset problem

                                                                Mine did the same thing.  Even when I try to register with a new email address it won't do it.  Have I lost everything on my nook?   Just bought a book last night and was getting ready to read.  What's up? 

                                                                  • Re: Houston we have a reset problem

                                                                    KathyDG wrote:

                                                                    Mine did the same thing.  Even when I try to register with a new email address it won't do it.  Have I lost everything on my nook?   Just bought a book last night and was getting ready to read.  What's up? 


                                                                    KathyDG, try the sync button.  Mine was blank when it came back up and then I clicked the sync button and all my books and apps appeared.  Most need to be "downloaded" again, which just means that I need to touch "download" button on the bookcover.

                                                                  • Re: Houston we have a reset problem

                                                                    Anyone else having problems charging their Nook Color?

                                                                    • Re: Houston we have a reset problem

                                                                      UGG, I am so dissapointed with B&N! I really could care less about games, video or junk that distracts from the very reason that I have the NC ... to read and enjoy literature. B&N before you release any more updates make sure they work properly. 1.2.0 crashed my NC to the point of uselessness! Oh yes, they agreed to replace my NC but only after 4 days of frustration and an additional 5 hours dealing with 3 Philippine Tech support peeps, about an hour and half at the store (which they could do nothing but dial the phone for me so I could talk with a customer service rep) had all I could do to NOT embarass myself or the poor B&N employee. If I wanted all the extra junk I would have purchased an I pad or better yet, I'll just use my smart phone!B&N you should let your store locations have a little more say in customer service!

                                                                       

                                                                      Signed one angry bird ....

                                                                      • Re: Houston we have a reset problem

                                                                        Its not only with nook color - Nook 1st edition reset itself and formats the micro SD plugged.!!! I LOST ALL MY BOOKS!!