2 Replies Latest reply on Sep 21, 2010 4:28 PM by scjohanson5

    Nook books won't load on PC app

    scjohanson5

      I have a nook, just bought a netbook for travel, and installed the Nook for PC app on the netbook.  The Nook for PC software does not show any of my book when I try to sync my library.  I have tried several of the suggestion on this forum (deleted the library data file in the apdata folder, uninstalled and reinstalled the Nook for PC software, logged off and on again...etc). Nothing has resulted in my books showing up in the "my library" section of Nook for PC.  Does anyone know how to fix this.  Netbook is a Toshiba running Windows 7 Starter.

        • Re: Nook books won't load on PC app

          Please contact our Customer Service Team at 1-800-THE-BOOK (1-800-843-2665) and choose option 2 for Digital Support.  Please let us know if your issue was resolved.

            • Re: Nook books won't load on PC app
              scjohanson5

              Ray from Nook Digital Support did a great job of troubleshooting this one.  Did both things recommend on this forum (delete data base file [ClientAPI.db] and removed-downloaded-reinstalled Nook PC) and also deleted the Barnes & Noble folder in the Windows 7 Documents folder.  We don't know if that was the only problem and would have fixed it, but my computer's clock was also three days ahead of the current date.  This adds two more things to check for those who are still having problems seeing their Nook Library in Nook PC. 

               

              Prior to finding the solution Ray did offer a workaround to add one book at a time to the Nook PC My Files folder:  Even when none of your My Library is not showing, you can download a book [from your Barnes and Noble Nook account on-line] that you have previously purchase to the computer with the Nook PC.  I downloaded it to my Downloads Folder on the netbook then click on the ADD NEW ITEM button at the top of the My Stuff folder, locate the book you downloaded in the Downloads folder.  Once in the My Stuff folder, and signed into my nook account [even though I had no books showing in My Library] the book I had downloaded was readable.  Had I not been allowed to sign in it would have prompted me to unlock the file.  This can apparently be done by entering the name on the credit card you charge your books to and then entering the credit card number when prompted.