2 Replies Latest reply on Dec 23, 2013 11:11 AM by B-Storm

    My Nook HD Plus had a Stroke last night

       

      Using device at 11pm last night for about an hour or so. Did not turn off
      or doing anything else. Wifi was on. Not connected to power adapter.
      32GB (5.83GB used)
      Software Version: 2.2.0
      Model Number: BNTV600

      Stock - Pure BN

       

      Woke up in the morning and unlocked account by entering password.

       

      About 4 icons present on home page turn wheel (2 of them were standard Adobe Reader icons).

       

      Previously selected desktop background still present.

       

      No Apps on home page.

      No apps in Recent Apps bar.

      No apps when selecting Apps icon. Completely empty!

       

      Device can connect to Wifi (password not forgotten)

       

      Restarted device

       

      Same behavior and appearance after restart.

       

      Selected Library icon on home screen
      - Books section is populated with an html based book I previously downloaded. Every page is a separate book. Devices says I have 652 books (This is not correct).

      - Kids books all gone (previously just had the standard free books).
      - My Shelves all gone
      - My Files content is present.

       

      Web icon works. Chrome went to last access website.

       

      All 5 desktops are completely empty (except for turn wheel on home screen). Previously all desktops had application icons present.

       

      Google'd the problem and ended up on Barnes & Noble site.

       

      Edited my profile and went to Manage Content (only have one profile on device).
      - None of the applications were enabled.
      - Chose "All" checkbox and then saved.
      - There were maybe 20 applications there (If I recall they were all Nook apps)

       

      At this point the device tried to sync and then indicated that I had to update my 37 applications
      - Updated them all.
      - It had still remembered my "Allow automatic updaging" disabled my applications settings" so I had to manually approve update for all applications.

       

      After update was complete. Pressing the Apps button showed all of the applications.
      - All Google Play downloaded applications appeared with the new tag. Including Google Play Store.

       

      Most applications picked up previously saved connections.

      Kindle application lost login information.
      DropBox was there and functional.
      Others picked up where I left them.


      What happened to my device??

       

      How to protect against this in the future?

       

      Would an alternate desktop manager solve this? Recommendations.

       

      Notice a similar post a few mins ago.

       

      Thanks in advance.

       

        • Re: My Nook HD Plus had a Stroke last night
          AlbionRose

          Hi BStorm, Sounds like you had a botched update.  

          Yesterday my Nook HD+ updated itself to software version 2.2, and from other posts on this forum I guess other people had it rolled out to them too.

          The way to resolve this, I'm sorrry to say, is the erase and deregister option which will delete all sideloaded content, erase all passwords and login details & lose App progress if it isn't stored by the App on an external server. But it will straighten the Nook out.

          As for how to protect your device from this happening again, Rousabout has posted on this forum about how to block software updates so searching should recover his posts on the topic.

          Good luck...

            • Re: My Nook HD Plus had a Stroke last night

              AlbionRose wrote:

              Hi BStorm, Sounds like you had a botched update.  

              Yesterday my Nook HD+ updated itself to software version 2.2, and from other posts on this forum I guess other people had it rolled out to them too.

              The way to resolve this, I'm sorrry to say, is the erase and deregister option which will delete all sideloaded content, erase all passwords and login details & lose App progress if it isn't stored by the App on an external server. But it will straighten the Nook out.

              As for how to protect your device from this happening again, Rousabout has posted on this forum about how to block software updates so searching should recover his posts on the topic.

              Good luck...


              It was with great reluctance that I did this. As far as I can tell my Nook HD+ is working reliably now. My desktop will have to be rebuilt but my apps and data are back in place and functional. I spent a sizeable amount of time on this (when I should have been christmas shopping!). I will consider this a wakeup call...