2 Replies Latest reply on May 8, 2013 2:48 AM by luvbooksCM

    Never received B&N gift card for "Spread the Word" promotion....

    luvbooksCM

      I was wondering if anyone has received their gift card for the "Spread the Word" promotion B&N ran back in March? I've tried emailing B&N customer service, and received a standard email reply sayinig I would have an answer in 24 hours....but that was days ago and not response.

       

      We followed the promotion according to the instructions. I referred my sister, who received the referral email, who then followed the link in the email, entered her promotional code and purchased her nook. Actually, she purchased 2 of them. The nook was received and registered to her account by March 22nd.

       

      To date, neither of us has received the promo gift card according to the referral process.

       

      Just wondering if anyone else has received their gift card promotion?

       

      I also tried doing an online chat, but those folks couldn't help me with this particular problem, so I sent C.S and email with all the information and a copy of the referral email we received. No word back from C.S. yet.

        • Re: Never received B&N gift card for "Spread the Word" promotion....
          compulsivereaderTX

          luvbooksCM wrote:

          I was wondering if anyone has received their gift card for the "Spread the Word" promotion B&N ran back in March? I've tried emailing B&N customer service, and received a standard email reply sayinig I would have an answer in 24 hours....but that was days ago and not response.

           

          We followed the promotion according to the instructions. I referred my sister, who received the referral email, who then followed the link in the email, entered her promotional code and purchased her nook. Actually, she purchased 2 of them. The nook was received and registered to her account by March 22nd.

           

          To date, neither of us has received the promo gift card according to the referral process.

           

          Just wondering if anyone else has received their gift card promotion?

           

          I also tried doing an online chat, but those folks couldn't help me with this particular problem, so I sent C.S and email with all the information and a copy of the referral email we received. No word back from C.S. yet.


          When did the promotion say to expect them. Sometimes the date is a few weeks later, sometimes its right away. The date they will send them out may not have arrived yet.

            • Re: Never received B&N gift card for "Spread the Word" promotion....
              luvbooksCM

              Thank you for responding,

               

              The email & the promotional ad did not give a date as to when to expect the gift card, but it will be 8 weeks this friday from the time the nook was registered to my sister's account. If B&N would respond to my email inquiry, I might have a better idea. I'll wait until next week and if I don't hear from them, I'll try calling C.S. and see if they can give me  more info. I just prefered the email correspondence so I could have it in writing, plus, I wanted to copy the promo email we recieved so they can see I'm legit. We did the promo when it was the $15 gift card for each. A few weeks later they changed the promo to $25 each, but I'm not expecting that since those weren't the terms when we did the referral process.