I recieved my NC for Christmas just over a year ago 12/10. In July my power cord stopped working. It was no longer charging the nook and was getting hot at the connection where you plug into the tablet. Customer support was great and sent a new power cord asap. Now six months later the new power cord is no longer charging. This is a cord that has sat in the same spot for 6 months = no wear and tear on said cord. I took both the tablet and power cord to my local B&N store and spoke with a lovely gentleman who it was clear had seen many customers like me and was very apologetic in informing me that I would have to go through customer service for a new cord. In very few words he let me know that this was an ongoing NOOK issue and that B&N was very aware of it. Upon contacting customer service I was told that the power cord was no longer under warranty and could not be replaced. I then informed them that I knew that this was a NOOK power cord issue - what would they have ME do about it? She then asked if it was under and extended warranty. I did not know as it was a gift and had failed to ask. BUT even so - it is a faulty design - again a NOOK issue. She saw that I was under an extended warranty so they would indeed be able to ship a replacement cord to me. I asked when the warranty ended and what happened when it expired and I still had to replace my cord every six months? That is a question that remained unanswered and I take it that I am meant to shell out $25 dollars every six months if I wish to continue to have use of my nook. I would be happy to do that if it were do to wear and tear that I put on the cord but that just isn't the case.
I have recommended the nook to endless friends and now wish that I hadn't. I will make sure in the future that everyone I speak to about the nook is made aware of this issue. I find it very sad that B&N KNOW that they have a problem and expect the consumer to eat $25 every six months instead of rectifying the situation. Otherwise I love my nook and we are rarely apart for long - except every six mos. when the cord no longer works and it is therefore rendered useless!
It is unfortunate that B&N chooses to inconvenience their customers this way as well as their employees. I could tell that the wonderful man that I worked with at my local B&N had encountered his fair share of irrate customers regarding this issue.
I wasn't sure if B&N had any plans that I may be unaware of to rectify this issue in the near future? Thank you all for reading. I'm just a girl who is trying to keep loving her nook!