20 Replies Latest reply on Jan 21, 2013 12:50 PM by MikeWS

    NC pwer cord Issues - where do we stand today?

      I recieved my NC for Christmas just over a year ago 12/10.  In July my power cord stopped working.  It was no longer charging the nook and was getting hot at the connection where you plug into the tablet.  Customer support was great and sent a new power cord asap.  Now six months later the new power cord is no longer charging.  This is a cord that has sat in the same spot for 6 months = no wear and tear on said cord.  I took both the tablet and power cord to my local B&N store and spoke with a lovely gentleman who it was clear had seen many customers like me and was very apologetic in informing me that I would have to go through customer service for a new cord.  In very few words he let me know that this was an ongoing NOOK issue and that B&N was very aware of it.  Upon contacting customer service I was told that the power cord was no longer under warranty and could not be replaced.  I then informed them that I knew that this was a NOOK power cord issue - what would they have ME do about it?  She then asked if it was under and extended warranty.  I did not know as it was a gift and had failed to ask.  BUT even so - it is a faulty design - again a NOOK issue.  She saw that I was under an extended warranty so they would indeed be able to ship a replacement cord to me.  I asked when the warranty ended and what happened when it expired and I still had to replace my cord every six months? That is a question that remained unanswered and I take it that I am meant to shell out $25 dollars every six months if I wish to continue to have use of my nook.  I would be happy to do that if it were do to wear and tear that I put on the cord but that just isn't the case.  

       

      I have recommended the nook to endless friends and now wish that I hadn't.   I will make sure in the future that  everyone I speak to about the nook is made aware of this issue.  I find it very sad that B&N KNOW that they have a problem and expect the consumer to eat $25 every six months instead of rectifying the situation.  Otherwise I love my nook and we are rarely apart for long - except every six mos. when the cord no longer works and it is therefore rendered useless! 

       

      It is unfortunate that B&N chooses to inconvenience their customers this way as well as their employees.  I could tell that the wonderful man that I worked with at my local B&N had encountered his fair share of irrate customers  regarding this issue.

       

      I wasn't sure if B&N had any plans that I may be unaware of to rectify this issue in the near future?  Thank you all for reading.  I'm just a girl who is trying to keep loving her nook! 

        • Re: NC pwer cord Issues - where do we stand today?
          orb9220

          Yep sorry for yoru story and yep agree that B&N is shooting their foot on this one. Luckly I haven't had the issue Yet?

           

          But a way around that if you can give up AC charging, Is a standard micro-usb cable and charge at the computer. I Always have charged by computer. Takes longer (8-10 hrs.). Plugging it into the computer before I go to sleep always have a fully charged unit ready to go.As there is power to my usb ports even when the computer is off.

           

          Also I do not use the unit while it's plugged in. People who use the Nook reading,web,etc.. while it's plugged in will also have a higher rate of failures.

           

          But yep totally agree with you and thought a year later that B&N has plenty of time to resolve the issue with better cables. Nope seems B&N is trying to sqiggle out from their responsibility to the customer.

          .

          • Re: NC pwer cord Issues - where do we stand today?

            I purchased my nook in Dec. of 2010.  I recently had to call (for the 3rd time) for a replacement cord. They have always been very cordial and quick about replacing the cords. However, this time, my warranty had expired and from here on out, I'm required to purchase the cord. I was upset about this and the customer service rep suggested I take the cord to an electronics store and purchase a generic USB charger.  Just wanted to caution anyone trying for a replacement that your Nook must be in warranty or you'll be required to pay....

            • No bear cubs -- 3rd power cord

              I bought the NC in September and am on my 3rd power cord. Hadn't been using it much until two days ago, when I got it out and powered the battery. It was showing the green light, so I simply pulled the plug out of the NC and it was like magic: a piece of it stayed in the slot, and the rest of the cord was denuded for about an inch. Yes, they are replacing it.

               

              Okay, I'm a wee bit ham-handed, but not industrial strength. I have Kindle Fire which seems to have a similar charging set up but I can't tell from looking if it has these extra two wires people are writing about. The Kindle Fire can be charged while in use a bit more successfully than the NC because one can choose landscape orientation. (And why can't I get the NC to do that?) I spend a fair portion of my day pluging in devices for charges and it's only the NC that disintegraes in one's hand.

               

              No extended warranty and figure I'll be having these NC chargers falling to bits every time the wind blows. Someone said that there was a good alternative to be bought at Walmart. Can't find that entry now. Can someone please repeat? 

               

              Just so you know, some apps on the NC that require purchasing are free on the Kindle. Like the Words with Friends. 

               

              Thanks.

              • Re: NC pwer cord Issues - where do we stand today?

                I am on my 3rd cord (and the Nook not yet a year old). 

                 

                I ended up buying them at Staples and this last time got the extended warrenty they offer on the cord.

                 

                Frankly, I hardly use my Nook anymore because of this issue.

                 

                It was a waste of money because of the cord issue.

                 

                 

                • Re: NC pwer cord Issues - where do we stand today?

                  I am disgusted with this power cord issue! I've had to replace the cord 6 times in the last eighteen

                  months. I'm making a trip to my local Barnes and Noble tomorrow for cord number 7. The insulation has fallen off the plug and half of the tiny wires have become disconnected. Can you say, "Kindle?"

                   

                   

                    • Re: NC pwer cord Issues - where do we stand today?

                      MissConnie wrote:

                      I am disgusted with this power cord issue! I've had to replace the cord 6 times in the last eighteen

                      months. I'm making a trip to my local Barnes and Noble tomorrow for cord number 7. The insulation has fallen off the plug and half of the tiny wires have become disconnected. Can you say, "Kindle?"

                       


                      Wow, how are you that hard on a power cord that you have knocked the insulation off the plug?

                       

                      You sound like the kind of user that led them to put the proprietary wide plug on the Nook HD/HD+.

                       

                        • Re: NC pwer cord Issues - where do we stand today?
                          I have had several to go bad like this myself, and I am very careful with the cable. It is a poor design and everyone is aware of this fact. Don't blame poor decisions and poor designs on others. the temperature at the transformer/power head often reads well over 195 degrees by infrared thermometer and i am sure that the high temperatures lead to degradation of the plastic housing. Poor design any way you look at it.
                            • Re: NC pwer cord Issues - where do we stand today?

                              Charkie wrote:
                              ... It is a poor design

                              Yes, as I myself have said dozens of times.


                              ... and everyone is aware of this fact.

                              Which is why I didn't bother repeating it yet another, redundant, time.

                               

                              One of the principle reasons that it is a poor design is that it provides too much leverage at the tip for such a narrow socket. Another is the decision to put the charging / charged LED design inside the cable tip housing instead of on the device side.

                               

                              It seems that B&N learned their lesson, since they didn't repeat the mistake of extending a micro-USB plug for their higher amp fast-charge plug for the Nook HD/HD+

                          • Re: NC pwer cord Issues - where do we stand today?

                            MissConnie wrote:

                            I am disgusted with this power cord issue! I've had to replace the cord 6 times in the last eighteen

                            months. I'm making a trip to my local Barnes and Noble tomorrow for cord number 7. The insulation has fallen off the plug and half of the tiny wires have become disconnected. Can you say, "Kindle?"

                             

                             


                            We have had four Nook Colors in our house for the past year and have only had one cord go bad.  I know it's not a great design and there was a problem with them, but there has to be something else going on for you to have that many go bad.  Two of our Nooks are used on an almost daily basis by teenage boys, so I can't imagine what has been going on with yours to have that many cords fail.

                             

                            Buy a Kindle if you want one, but they are far from flawless too.  After comparing notes with my Kindle owner co-workers, I am glad I went the Nook route...and a couple of them have said they wish they would have instead.

                             

                            • Re: NC power cord Issues - where do we stand today?

                              I have had my NC for two years (no extended warranty) and about six weeks ago,  the cord started having connection issues. The connection wasn't tight, so my NC wouldn't charge.I had to prop something under it to make it "fit" tight into the charging slot. I was afraid it might be the battery.  Barnes & Noble replaced the cord for me for free. I was told that they had issues with the original supplier and when they realized it, they switched to another one. I told them that I had just given a NC as a gift and hoped that the cord wasn't bad on that one. They gave me another cord to give to my friend.

                               

                              Please take your Nook into a nearby store and have them look at it. I am sure they will help you.

                              • Re: NC pwer cord Issues - where do we stand today?
                                TOTALLY AGREE! Definiely upgrading to a Kindle this Christmas. The cord thing is rediculous! My houseing/insulation has also fallen off...again...and I refuse to buy ANOTHER cord.
                              • Re: NC pwer cord Issues - where do we stand today?
                                Yep...I received my NK last Christmas, the power cord failed six months later. I bought my daughter a NK last summer and, like clockwork, her power cord just failed. B&N agreed to replace both times. Hope the design flaw is fixed. This is ridiculous.
                                • Re: NC pwer cord Issues - where do we stand today?
                                  Welpers new here, but not to nook. I got the 1st edition for xmas of 10. Had a problem with cord 6 months in. Went to store was told to contact cust service. Why couldnt they swap it out at store? So told cust service i need new cord its under warranty. I wait and get wall unit sent.um i call and tell them what happed and they say sorry and sent out another one . Well lets see my nook is dead due to waiting for the first cord and now ihad to wait another5 days for the 2nd correct cord to come im. Unbelievable . Couldve been avoided if it couldve been swapped out in store.not a happy customer. Got nook tablet second edition in xmas of 11. Had cord problem with this one in dec of 12 . Call store and hesays he canswap if under warranty which he cant check- call cust service. I call and see i have warranty for 10 more days. She will send a cord out. I tell her ill go to store and swap it with employee.to save on shipping time and cause its faster due to the issue i had a year ago. She says no she will ship one out they dont swap them out at stores. So i have to wait and have a dead nook for 5-7 days when i can drive 15 min and get one ? What service is that? Not a happy customer. I go down to store anyways and tell them i have warranty till dec 10 2012. He takes my old cord and swaps for a new one he had. 7 days later i get a cord in the mail.guess i have a back up for when this cord gives out.its nice to get it replqced for free with awarranty but cmon,i shouldnt have to be without my product for a week when its easier to go to store. Isnt that why we have still have bn bookstores? I guess bn doesnt see it that way.i wont be buying another nook of any kind after this.problem shouldve been fixed before the launch of the tablet. Thanks for letting me vent!
                                  • Re: NC pwer cord Issues - where do we stand today?

                                    This weekend my Nook Color began having the same charging problem, and is also not being recognized by my computer for side-loading.  I went to a B&N store to try their plug, only to learn that the problem is not with my cord -- the pin in the nook's socket is bent.  My Nook is 22 months old, so out of warranty.  I called B&N cust service, and their best offer was to offer me an out-of-warranty replacement for $85.

                                     

                                    Really now B&N -- you are giving me the chance to give you more money for the privelage of another one of the same problem-ridden units?  I now agree with everybody that B&N is not interested in fixing the problem, nor do they care to build loyalty to their products.  They are only asking us to continue to give them more money -- even though that is not going to make the problem go away! 

                                     

                                    I was not seeking an upgrade.  I was simply hoping that (at my expense) I could send them my Nook, and have them replace the socket, so my aged nook could still be used.  I asked if I could instead swap for a Nook Simple Touch (so I did not have the same faulty plug/socket), and they said the best they could offer was to send me one for $79. Yup...the same as buying it in the store.  Really care about our problem, huh?