8 Replies Latest reply on Nov 29, 2012 9:51 PM by 5ivedom

    problems with my hd :(

      I love my HD and all, but i really feel like returning it. First of all, the edge of the bezel is coming apart. Im talking about the very edge. That tiny strip going around the outside edge. It's loosening and i just got in a week ago. It's makes it look so cheap and old. I feel ocd about it. Can't stop staring at it. Another problem is the typing in the browser which is just sooo laggy. Im typing at light years ahead of the screen. I have a nexus to compare next to my hd and the typing is just so much easier. I love my hd so much i want to exchange it, but if theyre all like this, ill just keep my nexus 7 instead. Is anyone else having the same problems? Oh and I wish there was an easier way to download and move files around. I like saving things directly into my sd and moving from my sd into my nook.
        • Re: problems with my hd :(
          Oh and does anyone know how i can change my reading background color to black? For me, the darkest theme option is grey.
          • Re: problems with my hd :(

            popo_chan_xo wrote:
            I love my HD and all, but i really feel like returning it. First of all, the edge of the bezel is coming apart. Im talking about the very edge. That tiny strip going around the outside edge. It's loosening and i just got in a week ago. It's makes it look so cheap and old. I feel ocd about it. Can't stop staring at it. Another problem is the typing in the browser which is just sooo laggy. Im typing at light years ahead of the screen. I have a nexus to compare next to my hd and the typing is just so much easier. I love my hd so much i want to exchange it, but if theyre all like this, ill just keep my nexus 7 instead. Is anyone else having the same problems? Oh and I wish there was an easier way to download and move files around. I like saving things directly into my sd and moving from my sd into my nook.

            Check in your settings, device information what version you have. There have been a couple updates to fix many of the problems. I had several and was about to take mine back but I haven't had any since the update. The new version is 2.0.4 Make sure Wifi is turned on and that you have at least 20% battery charge, Tap on "check for updates". If there is one, you can download it and it will install. 

             

            • Re: problems with my hd :(
              NookGardener

              popo_chan_xo wrote:
              snip
              Oh and I wish there was an easier way to download and move files around. I like saving things directly into my sd and moving from my sd into my nook.


              Have you tried the OPEN EXPLORER App? 

              • Re: problems with my hd :(

                For the edge of bezel issue you should get a replacement.

                 

                What Nook Gardener wrote for files - Open Explorer.

                 

                I can't find anything darker than Grey either. Not sure why they don't have a full black theme.

                 

                Typing in the browser is not laggy for me. As mentioned earlier on this thread - check if you are on 2.0.4.

                  • Re: problems with my hd :(
                    I was wondering if anyone else had the same problem with the edge. Or is it just me? Bc if everyone is having that problem thered be no point in exchanging it. Id just flat out return it.
                      • Re: problems with my hd :(
                        2noelle
                        I was wondering if anyone else had the same problem with the edge. Or is it just me? Bc if everyone is having that problem thered be no point in exchanging it. Id just flat out return it.

                        I returned mine because of the bezel separation on the top right hand corner. I'd only had it a week.

                        I would definitely try to get a new replacement, by not, they know this problem isn't isolated.
                          • Re: problems with my hd :(

                            2noelle,

                             

                            I'm confused. Have you already exchanged it or are you thinking of exchanging it?

                             

                            From what the previous person wrote it seems you can get an exchange and it probably would not have the bezel issue. I have a HD and HD+ and no bezel issues with either.

                      • Re: problems with my hd :(
                        book_bee

                        I had the same problem with the bezel. I had my first HD for little over 20 days and over the course of several days recently I had noticed that thin bezel strip coming apart from the side of the device. I went into the local BN and had the Nook technician look at the device. They asked what I wanted to do and I asked if it could be repaired or could I get a replacement.

                         

                        I had purchased the extended warranty too (always do). They gave me a replacement and so far I have no more issues. The staff was very helpful and courteous and the replacement was with no questions asked. Perhaps I am lucky, the BN here has amazing staff. I am quite pleased and happy.

                         

                        I hope you get your issue resolved, as you are not the only one who has encountered the problem, if that helps. It may be a problem with a certain production line of HDs. Just ask for a replacement if you can, I've had no problems so far with my second unit.