Here are the list of intermitent issues I'm experiencing with my 12-day old HD+:
- The screens - pick any one - will occasionally freeze and be unresponsive to the stylus or finger pad. It takes putting the device to sleep, and waking it, in order to break the freeze.
- The Netflix app won't allow me to easily "pause" a streaming video because the PLAY/PAUSE/STOP indicator at the base of the screen appears for only a second before disappearing. It's only on the 6th or so try that the indicator actually stays put so that I can pause/play/stop.
- Black specks on screen - Tonight, when I woke the device to verify the previous paragraph issues remained with today's upgrade, I was greeted by the home screen with its carousel of books, and Lo and Behold, 3 black specks in the middle of the screen. When I moved the carousel, the specks moved along with it. After verifying that the problem in the previous paragraph continued, even after the upgrade, I returned to the home screen and those specks were gone.
- The notification icon at the device's center top screen is virtually useless because it requires repetitive tapping in order to view a drop down menu (which then closes back up faster than lightening, before I can so much as read the notification!).
- Books, apps, whatever, can sometimes take 6 or 7 taps before they do what they're supposed to do.
And if that's not enough...how about this for more aggravation...
I spoke with a clerk at the B&N where 12 days ago my husband purchased this HD+. I was advised by this gal that I should bring in the device, and "if B&N finds a problem with it" they'll give me a new one. I told her that these are sporadic problems, that may not materialize in the store.. She tells me that if the sporadic problem doesn't happen to their "expert" (LOLOLOL), I won't get a replacement.
Is this for real?
As for my not wanting to hold onto a defective $300 device beyond the magical 14 day return window, her comment was, "don't worry...you have a full year to get it repaired."
Am I the only one who finds that an unsatisfactory response?
Everyone in our household had and loved the original Nook. When the Simple Touch came out, we all moved over to that device, and loved it. Last week, I bought my husband his early Christmas present: the Nook HD 16GB and he's still swooning. Between our active and registered devices, and the ones now sitting in a closet collecting dust, we've purchased 12 Nooks over the last three years.
I know how these things are supposed to work.
Either I've got a lemon, or the HD+ is not ready for prime time.
Whatever the case, I'm bringing it back to the B&N where it was purchased less than two weeks ago, and demanding a brand new replacement. I hope the "expert" on duty does the right thing.