7 Replies Latest reply on Dec 18, 2012 12:24 PM by KJKW

    Update Zaps Purchased Books

      After updating to 1.2 I can no longer access books I bought from other sources that I had to run through ADE or the Sony software. When I try to open them I get an error dialog box that says,"User not activated". I did reauthorize my NOOK with ADE but that doesn't seem to have fixed the problem. Anyone else having difficulty? Any suggestions as to how I can fix this? Take this as a warning before you update.

        • Re: Update Zaps Purchased Books
          booklover128

          Are you trying to access books that were on the device BEFORE the update was installed and you re-registered with ADE?

           

          If the answer is yes, I would recommend sideloading the books again now that you have reauthorized the device with ADE. I had a similar problem when I moved my primary ADE account to a new computer. I had just copied my ADE directory from one computer to another, but in order to read a couple of library books that had been downloaded to the old computer but not sideloaded to the Nook, I had to download them fresh from the library again to the new computer.

           

          I hope this helps.

           

           

            • Re: Update Zaps Purchased Books

              booklover128 wrote:

              Are you trying to access books that were on the device BEFORE the update was installed and you re-registered with ADE?

               

              If the answer is yes, I would recommend sideloading the books again now that you have reauthorized the device with ADE. I had a similar problem when I moved my primary ADE account to a new computer. I had just copied my ADE directory from one computer to another, but in order to read a couple of library books that had been downloaded to the old computer but not sideloaded to the Nook, I had to download them fresh from the library again to the new computer.

               

              I hope this helps.

               

               


              I will try this but, I borrowed a book from the library as a test and got the same error with the new download. BTW Sony will no longer recognize my NOOK on their software.

               

            • Re: Update Zaps Purchased Books
              Ya_Ya

              As I posted in your other post:

               

              Follow these instructions from this post:

               

              (The user not activated error fix is the same as ADE not seeing the NOOK fix.)

               

              • If ADE does not “see” the Nook, try the following steps.
              1. Go to “My Computer” (or the equivalent on your PC or Mac) and click on the Nook drive.
              2. Find and delete the “.adobe-digital-editions file.
              3. Close ADE
              4. Restart ADE
              5. Your Nook should now be visible to ADE, if not
              6. Go back to the Nook drive
              7. Find the “Digital Editions” file and delete it
              8. Close ADE
              9. Restart ADE

              10.  Nook will be visible

              11.  Click “Authorize Device”

               

              • Re: Update Zaps Purchased Books

                Wow! thanks so much to all. A big electronic hug to everyone. All my books are accessible. I only hope the update doesn't do this to anyone else.