2 Replies Latest reply on Oct 30, 2013 6:53 AM by The_Imperfect

    NOT SURE WHATS WRONG!!!!

      I have been having problems with my Nook HD+ for the last few weeks.  It will has been repeatedly said that the battery level is at Critical level and then when you plug it in it shows 30+% charge and it doesn't matter how many times you do this it still does the same thing..

       

      I went to plug it in tonight and and even though the light on the side shows its supposed to be charging when you go to turn it on it shows the battery sign and won't come on..

       

      The charger has been replaced and it still does it..

       

      I have only had this since May and i am starting to get frustrated..

       

      PLEASE HELP!!!!!!

        • Re: NOT SURE WHATS WRONG!!!!

          If you are using the B&N charger socket and still having this issue, I would take it into a B&N store and get them to take a look at it.  They may be able to help.

          Otherwise the only thing I can think of is the dreaded de/re register. 

          I hope you get it sorted.

            • Re: NOT SURE WHATS WRONG!!!!
              The_Imperfect

              Does it show the battery sign with a lightning bolt or just a blank battery with a little red on the edge? 

               

              The lightning bolt means it's charging but doesn't have enough energy to turn back on yet.  The blank battery means that it doesn't think it's plugged in and isn't charging (but has just the eensie-weensiest bit of battery left for that one thing).

              So, if it's the lightning bolt, give it time (up to half an hour) and see what it says?  If it's the blank battery, sounds like something in the device itself is the problem, since you already replaced the cord, at which point definitely take it in.