1 Reply Latest reply on Sep 30, 2013 9:10 PM by flyingtoastr

    Factory Reset message

      My husbands Nook HD upon powering on asks him to Reset to Factory settings by pressing the Home button or to Power off if you don't want to reset. But it won't let him power off. This is the second time in less than a month that his Nook HD wants him to Reset. How can this be prevented?

        • Re: Factory Reset message

          This message comes up if you are doing a hard reset command on boot - holding down the home and power buttons when turning the device on. Make sure he's not accidentally pressing the home key when he's turning his NOOK on.


          If it is persisting and he's not hitting the home key make sure it isn't impacted (stuck down). If that still isn't the problem, take it to a BN store - chances are there's something wrong with the capacitor for the home button.