1 2 3 4 Previous Next 105 Replies Latest reply on Feb 6, 2014 12:47 PM by Snuffy42 Go to original post
      • 15. Re: Nook color WiFi connection issue resolved

        If you go to McDonald's or Starbucks or a hotel, they'll be running wireless b or g. And everything connects to those.

         

        If you go to a mom and pop, maybe not so much.

        • 16. Re: Nook color WiFi connection issue resolved

          I bought a Nook Color today, updated to the new lobotomized Froyo, and read a bit.  Then, after undocking the device, I got a crash, a reversion to the stock firmware, and an inability to connect to the network with the device. 

           

          I know the device is seeing the network because I can ping it from another device and see on the Nook Color the assigned IP address. 

           

          Just got off the phone with tech support and was told to "hold on for 3 hours and reattempt to register the device".  Well, I think you guys have an IP stack issue...not at all sure I'll be keeping it now, even if it miraculously wakes up.

          • 17. Re: Nook color WiFi connection issue resolved

            Sir,

             

            I would like to thank you very much for posting this solution.  I have the same router & it corrected my problem, which was driving me crazy.

             

            While I'm not going to kill B&N's tech support for this (they were very nice & had some good suggestions), the fact that EVERY other wireless device that is currently in my home or has entered my home has NEVER had a problem connecting to my router.

             

            If you have a product that uses wifi and it can't connect to routers where every other device you have connects perfectly well, then you have a problem.  I can't even imagine what people who are not "computer saavy" would do - probably return the device, which is not what B & N wants. 

             

            Thanks again!!!

             

            Dave

            • 18. Re: Nook color WiFi connection issue resolved

              Can someone help me?  My nook worked great until last Thursday and now I CANT CONNECT TO WIFI at all.  I have verizion fios with Actiontech router (M1424WR)  I don't know much about this stuff and tech support told me not to worry alot of people have the problem it will be fixed in a day. I'm not sure what to do next shoulld I go to  B&N store?

              • 19. Re: Nook color WiFi connection issue resolved

                Your problem is update related, undoubtedly.  If you read through these boards you will see many many many similar complaints and issues.

                 

                I'm a bit surprised to hear that BN tech support told you same.  When I last spoke to them on Friday they were still (1) in denial that there was a problem and then when pushed on the matter by me, point blank questions, etc., (2) they said wait 24 hours and call back.  So, at least they are fessing up to a problem now, but they're still in the 24-hour wait mode.

                 

                If you  have a BN near you (I don't) then go ahead and take it in.  You may be able to connect in store and do whatever you need to do there.  It's unlikely you'll be able to connect to your wi-fi at home until update is fixed and reloaded.  But, I do think your best bet would be to go to a BN store and talk to someone there about it.  Ask them, too, how you will be re-updated once the update is fixed, unless you know how to go on the web page here at BN website and download and update your Nook Color yourself.

                 

                If you don't know how to do that, someone here will no doubt be happy to walk you through it.  But obviously, wait until you know that is necessary.

                 

                 

                 


                homecoke wrote:

                Can someone help me?  My nook worked great until last Thursday and now I CANT CONNECT TO WIFI at all.  I have verizion fios with Actiontech router (M1424WR)  I don't know much about this stuff and tech support told me not to worry alot of people have the problem it will be fixed in a day. I'm not sure what to do next shoulld I go to  B&N store?


                 

                • 20. Re: Nook color WiFi connection issue resolved

                  I received a nook color as a gift this week and had connection problems with my 5 year old WiFi router at home to which other devices had connected without difficulty .  The nook color connected to my work WiFi and to a local WiFi hotspot, so I knew the nook was not the problem.  I tried many of the suggestions that others posted here to resolve the problem without success. 

                   

                  I bought a new router and, after installation, the nook connected immediately.  

                   

                  I hope this helps someone.

                  • 21. Re: Nook color WiFi connection issue resolved

                    mshellen wrote:

                    I received a nook color as a gift this week and had connection problems with my 5 year old WiFi router at home to which other devices had connected without difficulty .  The nook color connected to my work WiFi and to a local WiFi hotspot, so I knew the nook was not the problem.  I tried many of the suggestions that others posted here to resolve the problem without success. 

                     

                    I bought a new router and, after installation, the nook connected immediately.  

                     

                    I hope this helps someone.


                    Before buying a new router, you should check to see if your router has the SSID broadcast turned on.    The original NC (1.0) would NOT connect to a network that wasn't broadcasting its SSID (the name of your home WiFi network).     A lot of people had their WiFi routers setup for that option (no SSID broadcast) because it is considered a "security" feature...even though it really isn't.

                     

                    Anyway....I don't know about the 1.2 setup, haven't tried turning the SSID broadcast off cuz it really isn't a security feature.   But with 1.0, it definatly had to be turned ON.

                     

                     

                    • 22. Re: Nook color WiFi connection issue resolved

                      Thanks very much for posting your solution.  I've been wrestling with getting my wife's new NookCOLOR connected for almost a full day.  B&N's India-based call center's answer to the problem was "try another router, and if that doesn't work call your ISP."  Worthless ...

                      • 23. Re: Nook color WiFi connection issue resolved

                        I don't understand why there is absolutely no consistency in what is being stated by BN Tech Support, be they in India or the U.S., or wherever.  

                         

                        Yesterday, I was told that the update's wi-fi connectivity issues had yet to be fully resolved and to 'wait' to update until further notice.  Today, when I had to call yet again about a problem with my refurbed replacement NC not connecting (I never had a single problem with my Belkin N router and connectivity prior to the 4/26/11 update), I was "assured" by the Tech Support guy that the update was fine and that I should sideload it and all will be well.  Well, I haven't.  I don't believe him.  He was too glib.  

                         

                        Furthermore, I keep coming here and seeing additional problems people are having and feel there are still problems with it.  RIght now, I have a 1.0.1 version NC that at least I can read.  If I update, lord knows what will happen.

                         

                        I specifically asked the Tech Rep if there were issues with certain routers.  He said no, all routers should work.  I said, no issue with "N" routers?  No, no issues.

                         

                         

                         

                        • 24. Re: Nook color WiFi connection issue resolved

                          All connectivity issues resolved after finally installing a new router.  Before that if NC color wifi was on it kicked off other devices..Had tried everything else prior and finally was advised to update router and problems solved. Our router was about 6 years old.

                          • 25. Re: Nook color WiFi connection issue resolved

                             

                            Out of curiousity, what type of router did you buy?  I heard that the NC doesn't like certain Netgear routers.  That's what I just purchased, but I think my model is maybe 2 years old already.  I have the issue with it only working if set to 54mbps.

                            • 26. Re: Nook color WiFi connection issue resolved

                              Amen! Thank you for saying what I could not have said any better. After my second conversation with B&N tech support I realized that they are only taught to apologise often and put you on hold after each question. I was first told that "Upper Management" would call me back within 72 hours to help me. After 84 hours I called back and was told the exact same things only this time she was going to alert "The Engineers." They were perfectly OK with ending my call with no resolution or even a promise of one. I too was told to contact my internet provider with the problem, I was not surprised to be told that they do not know why this Barnes and Noble product is having problems with a router that 4 other devises in my home seem to have no problem with. If B&N did not test the new software for the Nook Color on the D-Link router before rolling it out without even asking if you wanted it, SHAME ON THEM! Man up Barnes and Noble, a company is not measured by the mistakes that it makes but rather by how they fix them.

                              • 27. Re: Nook color WiFi connection issue resolved

                                I bought my Nook Color this week, running 1.2.0 and also having troubles.

                                 

                                I managed to fix one of the networks that kept rejectting it, after much tinkering, by reducing the router's speed to 54 Mbps in a wild guess the nook might not like 802.11 N.

                                 

                                This workaround may be OK as a desperate short term fix but isn't really acceptable in the long run, as it only works in networks you can configure (i.e., your home) and at the expense of its bandwidth. I want to be able to use my network's full speed at home as well as use public hotspots (don't get me started on how the Nook's browser sometimes does not allow me to accept the T&C's of public hotspots).

                                 

                                Very disapointing!

                                • 28. Re: Nook color WiFi connection issue resolved

                                  It's amazing to me that BN techs have no solution for the issue with the NetGear routers. I spent 2 days trying to figure this out and you solved it in 3 minutes. Although the support was very nice and tried to help, they didn't know how to fix it other than to tell me to return it and get a new one. Not good business. This issue and solution should be passed along.

                                   

                                  Thanks for the help!


                                   

                                  • 29. Re: Nook color WiFi connection issue resolved

                                    IN READING ABOUT THE WI-FI PROBLEM, LET ME EXPLAIN THE PROBLEM. MY FAMILY PLANS ON GIVING ME A NOOK COLOR FOR FATHER'S DAY BUT INVESTING IT IF FOUND A PAOBLEM FOR ME. I USE TO HAVE A KINDEL AND I COULD READ IT ANYWHERE. WI-FI WAS NO PROBLEM ANYWHERE--BEACH,POOL, HIGHWAY, NOR ANYWHERE. BUT NOW I HAVE DECIDED ON THE NOOK COLOR BECAUSE OF THE INTERNET AND APPS. (I HAVE A DROID X WITH ABOUT A "MILLION" APPS SO I AM USE TO USING THE APPS. MY PROBLEM WITH THE NOOK COLOR IS THE WI-FI BECAUSE I DO USE IT T THE BEACH. POOL AND ON THE HIGHWAY. IF I CAN'T USE IT IN THOSE PLACES IT DOES ME NO GOOD. WHAT DO YOU SUGGEST? THE OTHER NOOKS WON'T DO ANY MORE THAN MY KINDEL.

                                     

                                    THANK YOU FOR YOUR REPLY TO MY E-MAIL.

                                     

                                    HENRY

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