4 Replies Latest reply on Sep 14, 2013 12:17 PM by lbrychic

    Won't turn on

      My son was playing a game on my Nook and it started restarting itself. now I can't get it to turn on. I plug it into the charger and it acts like it's going to turn on but won't get past the loading part. It getting to 99% and won't go any farther. I have unplugged it and tried turning it on but it won't do anything I've had it since December. What can I do? please please any help will be helpful. I was in the middle of a book

        • Re: Won't turn on

          1. Try visiting your local B&N (knowledgeable) or contacting Nook Support at 1-800-THE-BOOK (not too knowledgeable).


          2. Is it still stuck at the 99% loading thing with the gray outline of a book? Try holding down the power button for about 20 to 30 seconds. Tell me what happens.


          3. What app was this?

            • Re: Won't turn on

              I've been meaning to go to the store but with 4 kids it's hard to find the time. And I hate call the support lines because I've never had any luck with anyone ACTUALLY helping me, from anywhere. I tried restarting it and it's still stuck on 99%. He was playing Where's My Mickey.

            • Re: Won't turn on

              I had a similar problem. It wouldnt turn on minus the 99%. Just plain wouldnt work. After pressing home and power button at the same time it came back on minus the reset prompt.

              • Re: Won't turn on

                This happened to one of the Nooks at my library. I plugged it into a computer and it reset itself.  We just had to register it again.