44 Replies Latest reply: Dec 20, 2014 6:30 PM by cadaver

    Server error

    kamas716

      It would appear that B&N is having an issue with it's servers this weekend. I'm unable to get new content to download in both Nook for PC and NookStudy. It won't even show up in the library for Nook for PC. I tried logging out and logging in and got the 1017 error "We've encountered a network error - please try again. (Sign in: 1017)".

       

      Hopefully this is a temporary problem as in the past where it clears in a day or two. However, I am somewhat concerned due to B&N actions regarding the download button from the website. agarcia please tell me this isn't forced obsolescense on B&N part.

        • Re: Server error
          kamas716

          agarcia, has B&N done something with the NookforPC and NookStudy apps?

           

          It's now Tuesday and I still can't utilize either Nook for PC nor NookStudy on either my WinXP or Win7 machines. However, I can get into my account on my Win8 machine running Nook for PC. I find this very strange, as they are all hooked to the same network.

            • Re: Server error
              Alex Garcia

              Hi Kamas, we did have a minor server issue over the weekend - however that was effecting Shop functions on our NOOK devices. As far as these apps, we haven't touched them in any way for some time now. I know it's probably not much help - but I'd try a complete uninstall/reinstall of the app first.

               

              - Alex

            • Re: Server error
              MacMcK1957

              I'm having no problem.  In fact I just downloaded the daily Chicago Tribune to Nook for PC (Windows 7) because I get an error on my Android phone ("This item is unavailable at this time. Please try again later.").

              • Re: Server error
                kamas716

                I find it quite odd that it stopped working on two machines, but not the third.

                  • Re: Server error
                    luvbooksCM

                    I'm having the same problem with my Nook for PC on my Windows 7 computer. I can't get it to download new books. It's been going on for several weeks. I haven't tried logging out or back in though.

                      • Re: Server error
                        MacMcK1957

                        Odd.  I've been having no problems.  Since the elimination of the Download feature I've been using Nook for PC to download a copy of every book I "buy" (been getting a bunch of the free Open Road Media classics lately).  Everything has downloaded just fine, on two separate PC's.

                         

                        (BTW, I rebooted my phone and my earlier download problem went away.)

                    • Re: Server error
                      MacMcK1957

                      One issue I have seen is that, even if people uninstall and reinstall Nook for PC, they haven't cleared all the settings.

                       

                      Even re-installing won't help if your old settings haven't been cleared, and if you do clear everything, a reinstall may not be needed.

                       

                      There are two file locations (These are Windows 7):

                      Under My Documents, delete the folder labeled My Barnes & Noble eBooks.

                      Under C:\Users\username\AppData\Roaming, delete the folder labeled Barnes & Noble.

                       

                      Then launch Nook for PC, and input your email and password.  (Be sure you use your B&N password, not your email account password.)  I found it took maybe five minutes of "Connecting to server" to set up again and load my library information.  Probably more with a larger library, less if you only have a few books.  That is not counting the time to actually download books, of course.

                       

                      I just did this reset and had no problems.

                        • Re: Server error
                          kamas716

                          I'll try that MacMck, but not sure it will work. I logged out this weekend to see if it would clear the problem, but now it won't connect to the server. I'll update after I try.

                          • Re: Server error
                            kamas716

                            Well, I tried. I deleted those two B&N folders, and tried logging in: no dice. I uninstalled (again) and reinstalled but it still won't connect.

                             

                            It keeps giving me "We've encountered a network error - please try again. (Sign in: 1017)"

                              • Re: Server error
                                luvbooksCM

                                I tried it last night and it still won't update. I don't get an error message. It acts like it's synching, but no new books download. The arrow spins, but nothing happens.

                                I'm too afraid to delete any folders from the c drive in case I lose years worth of downloaded books. I'm not a fan of the read on the web feature. I tried it a couple of times and I couldn't get it to work for me.

                                I might try logging in & logging out when I get home from work to see if that does anything.

                                • Re: Server error
                                  Alex Garcia

                                  Sorry about that let me do some digging...

                                   

                                  - Alex

                                    • Re: Server error
                                      kamas716

                                      Thanks, Alex.

                                        • Re: Server error
                                          Alex Garcia

                                          Hi Kamas,

                                           

                                          I'm still trying to dig up some resources around this - however, have you adjusted your system clock recently?

                                            • Re: Server error
                                              kamas716

                                              No, but I did uninstall some adware my wife downloaded.

                                              • Re: Server error
                                                kamas716

                                                Well, today Nook for PC isn't working on any of the computers (XP, Win7 and Win8). I had opened it on the Win8 machine this morning and archived several eBooks, but when I started my wife's Nook HD, all of the stuff still showed active. I tried opening Nook for PC on the XP and Win7 machines, but still wouldn't connect. I tried NookStudy and it won't connect either. I then went back to the Win8 machine and it showed the books in the archive, but when I went to the active library it wouldn't load.

                                                  • Re: Server error
                                                    MacMcK1957

                                                    Strangely, I am still having no problem at all on my Win7 machine.  Just downloaded this morning's paper to my PC with no problem.

                                                      • Re: Server error
                                                        kamas716

                                                        I'm not sure how B&N has their stuff set up, but I'm thinking they have different people on different servers. I'm wondering if the server that my account is trying to connect to is having difficulty.

                                                          • Re: Server error
                                                            captainnook

                                                            kamas716 wrote:

                                                             

                                                            I'm not sure how B&N has their stuff set up, but I'm thinking they have different people on different servers. I'm wondering if the server that my account is trying to connect to is having difficulty.

                                                            Try creating a new dummy account. Use a different email address but the same credit card info. Download some free books or magazines. If that all works, that's pretty good proof that there is something wrong with your original account in the servers. If it doesn't work, that's suggestive of the app or maybe your credit card being the cause, but that's a weaker inference.

                                                      • Re: Server error
                                                        kamas716

                                                        Update:

                                                         

                                                        Nook for PC is working on the Win8 machine. I opened it up again yesterday and everything worked fine.

                                                         

                                                        Nook for PC is still not working on Win7 nor WinXP.

                                                        • I've tried signing out and back in with multiple accounts and it keeps telling me "We've encountered a network error - please try again. (Sign in: 1017)".
                                                        • I've tried creating a new account and it tells me "Account Services Unavailable. Please try again later".
                                                        • I've deleted the "My Barnes & Noble ebooks" file from 'My Documents.
                                                        • I've uninstalled and reinstalled (from both the website and from a backup file on a flashdrive).
                                                        • I've restored from a restore point back in September when everything worked fine.
                                                        • I've updated Java
                                                        • I've updated Adobe
                                                        • I've made sure B&N is one of the exceptions to my firewall
                                                        • I've tried without a firewall
                                                        • I've tried multiple wireless networks
                                                        • I've tried pulling my hair out, but I embraced my baldness and started shaving my head 15+ years ago.

                                                         

                                                        NookStudy isn't working on Win7 nor WinXP neither.

                                                        • Up until yesterday when I would try on either device it would show the updated library (so there was some communication) but it would not download and open the book.
                                                        • When I tried opening on WinXP tonight it hadn't updated the library and wouldn't download or open any books
                                                        • I've tried uninstalling and reinstalling on both machines to no avail, along with updating java and adobe.
                                                          • Re: Server error
                                                            luvbooksCM

                                                            I tried uninstalling and reinstalling Nook for PC on my Windows 7 machine and now I'm getting the same error message:

                                                            We've encountered a network error - please try again. (Sign in: 1017)". I even restarted the computer, but that didn't help.

                                                            Prior to that, the Nook for PC would not sync or update new purchases.

                                                            I did rename the folder that contained my Nook purchase, and that is still showing up in my documents, but the newly downloaded software will not allow me to log in with my existing account without giving me the error message above.

                                                              • Re: Server error
                                                                captainnook

                                                                FWIW, I installed Nook for PC on a Win 7 laptop that I had never installed on before and it work fine, no signin errors, downloads and reads books fine. The only error I'm getting is that some magazines and newspapers won't download, but I think that's expected? Because they aren't epub or pdf format?

                                                                  • Re: Server error
                                                                    MacMcK1957

                                                                    They are actually epub files but they are "enhanced" content, where you can switch back and forth between Page View (basically photo images of the newspaper or magazine as printed) and Article View (readable text).  Nook for PC cannot handle those.  Likewise comics, manga, graphic novels.

                                                          • Re: Server error
                                                            kamas716

                                                            found out anything yet, agarcia? I still can't get it to work on XP or Win7.

                                                              • Re: Server error
                                                                Alex Garcia

                                                                Let me double back internally and see if I can get an answer. Sorry for the inconvenience.

                                                                 

                                                                - Alex

                                                                  • Re: Server error
                                                                    indigonova

                                                                    Alex, I'm also very interested in an answer to this question/issue. 

                                                                     

                                                                    I can access Nook for PC win 7 on my work computer, but the Nook for PC -- again Win 7 -- on my home computer stopped updating about a month ago.  So, I tried signing out, but once I tried to sign back in again, it told me "We've encountered a network error - please try again. (Sign in: 1017)".  I've deleted the "My Barnes & Noble ebooks" file from My Documents.  I've deleted the Barnes and Noble file from the Roaming folder.  I've uninstalled and reinstalled multiple times.  I've made sure B&N is one of the exceptions to my firewall.  I turned off my firewall.

                                                                     

                                                                    No matter what I do it keeps telling me "We've encountered a network error - please try again. (Sign in: 1017)".

                                                                     

                                                                    Thanks.  Looking forward to what every you fund out.

                                                                      • Re: Server error
                                                                        luvbooksCM

                                                                        Ditto  here. I tried same thing as Indigonova above with same results.

                                                                        • Re: Server error
                                                                          nooklifeallday

                                                                          Try right clicking on date/time on bottom right of desktop > Adjust date/time > Change Time Zone > select equivalent timezone (example.. i'm on Eastern Time so switched to Indiana East) > Click OK > try signing in again. If that works, switch timezone back and try.

                                                                            • Re: Server error
                                                                              indigonova

                                                                              Nope didn't work.

                                                                              • Re: Server error
                                                                                kamas716

                                                                                Tried it on both the XP and Win7 machines, didn't do a thing.

                                                                                  • Re: Server error
                                                                                    luvbooksCM

                                                                                    sorry! I was hopeful, but didn't work for me either.

                                                                                      • Re: Server error
                                                                                        nooklifeallday

                                                                                        Are you able to log into NOOK Study? https://yuzu.com/nsdownload

                                                                                          • Re: Server error
                                                                                            kamas716

                                                                                            Log in to NookStudy? Yes. Download anything? No. It lists the book in the library but is unable to download it and open it up.

                                                                                              • Re: Server error
                                                                                                cadaver

                                                                                                nook pc down (login 1017 or DL 1017

                                                                                                I GO TO dinner,come back try nook study that is , install it. all works

                                                                                                then login with nook PC and its working.

                                                                                                server was down.... ok.... now we know what 1017 means, (klingon for server down)

                                                                                                  • Re: Server error
                                                                                                    Froide

                                                                                                    Neither NOOKStudy nor NOOK for PC works for me anymore. They open - after an inordinately long period of time - but neither will download books I own nor buy new books.

                                                                                                      • Re: Server error
                                                                                                        cadaver

                                                                                                        so it works ok when?, last week or last year?

                                                                                                         

                                                                                                        The older books downloaded, are local to  you pc, you lost those?

                                                                                                         

                                                                                                        can you long in and read one book? just one. not all,?

                                                                                                         

                                                                                                        have you tried doing this on another PC or  laptop, at same location?

                                                                                                        or tried using another internet connection?:

                                                                                                         

                                                                                                        are you getting error codes.?

                                                                                                        have you tried again today, yesterday they were down.

                                                                                                        for sure.

                                                                                                        i tried to read only a new book, and it failed yesterday and 1 day before.

                                                                                                        too bad they dont post the meaning of all error codes. huh?

                                                                                                        hope that helps, im a retired tech, not affiliated to anyone.

                                                                                                          • Re: Server error
                                                                                                            Froide

                                                                                                            I don't get error codes; I just don't get my books:  NOOKForPC won't load existing or download ANY NOOK books, though it will allow me to read the Daily Digest. NOOKStudy will read sideloaded books but will neither allow me to read existing nor download new NOOK books from the NOOK Store.

                                                                                                             

                                                                                                            I haven't tried the apps on locations other than on the laptop where I originally loaded those apps. It's on my to-do list to load the apps on an older desktop and laptop, to see what happens, but I haven't made the time to do so yet.  Additionally, since I'll be replacing my 2012 laptop within the next month or so, I'll soon have to test how well those apps will work on Windows 10, or whatever version is loaded on the replacement laptop.

                                                                                                              • Re: Server error
                                                                                                                cadaver

                                                                                                                windows is a virus and malware sponge. (always look there first)

                                                                                                                try a diffr. laptop. (it only takes what  3 minutes to load app and run>?)

                                                                                                                it will work if it has a clean load of windoz. im 100% sure."now"

                                                                                                                i just now downloaded an archived book  12 noon, CST -5 zone, just for you;

                                                                                                                it working now.

                                                                                                                so if your's don't work, its oS /malware related.

                                                                                                                your AV blocking it?

                                                                                                                firewall issues.?

                                                                                                                 

                                                                                                                are you running full AV scan AND UP TO DATE?

                                                                                                                ALL WINDOWS UPDATES.?

                                                                                                                GOT DEFENDER RUNNING?>? and up to date.,

                                                                                                                DO A malwarebytes (free) scan ever?>  now is the time .  ?   and do its full scan yet.

                                                                                                                 

                                                                                                                these are first things first items.

                                                                                                                 

                                                                                                                how about  this,  you go to B&N dot com

                                                                                                                Manage Your Nook

                                                                                                                login and go to my nook

                                                                                                                and read nook by web>?

                                                                                                                that work, it does for me.

                                                                                                                 

                                                                                                                lots of ways to read your books,

                                                                                                                real nook

                                                                                                                nook for pc

                                                                                                                student nook

                                                                                                                my web nook.

                                                                                                                all fail?

                                                                                                            • Re: Server error
                                                                                                              fozzishg

                                                                                                              Me either, worked fine before and now shows nothing.  I have tried lots of things watching these forums with interest.

                                                                                    • Re: Server error
                                                                                      junonia-shell

                                                                                      I just downloaded a book to Nook for PC, and it worked for now. I think it's a hit and miss issue. It's really a shame because this has been going on for quite some time. If people can't get their books, they won't be buying from B&N.

                                                                                        • Re: Server error
                                                                                          cadaver

                                                                                          all servers go down.

                                                                                          as you can see even this one many times,

                                                                                          same with ebay, or a m a zoned. (fill in the blank) even huge parallel servers,  takes humans to untangle it. )

                                                                                          MY GUESS  when all automation needs no humans we all will be out of a job, no?

                                                                                          all services and severs, go down. or slow down or fail. all. every one (read old news, see?)

                                                                                           

                                                                                          real books don't go down,  so....  there are trade off's using cloud data. ( i despise the cloud)

                                                                                          so down load first, then use it later , off line. be profative.

                                                                                          plan for outages. BACKUP,

                                                                                          i'm only angry i cant read my new book,  im backed up,

                                                                                          you can back up all your books,  read how. and keep them.

                                                                                          i have mine on a stick (usb flash)

                                                                                          there are posts here on how to backup your nook books.  on this forum. and others.

                                                                                           

                                                                                          retired tech, over and out.

                                                                                          • Re: Server error
                                                                                            cadaver

                                                                                            I also read that xp ,OS are not supported

                                                                                            for sure Microsoft dont.

                                                                                            and most other follow this lead.

                                                                                             

                                                                                            its  not down,now.

                                                                                            so if you have problems with window 7 or 8

                                                                                            its a problem with you OS, corruption or connection issues.

                                                                                             

                                                                                            and xp is a virus pit, do not run xp. period.

                                                                                            in fact xp infects as you install it, connected to the web.  (it has no fire wall)

                                                                                            avoid , xp.