4 Replies Latest reply on May 24, 2014 8:49 PM by cljagos4

    How do I remove a virus?

      Hello. My McAfee app recently reported that I have a trojan masquerading as an app called Nook Demo. McAfee cannot remove the threat. I cannot locate the app to manually delete it. I installed and ran F-Secure Clean app, and it says there are no threats. I have even tried erasing and deregistering the device, but McAfee says the threat is still there. I have tried chatting online with a Nook tech and three separate times the B&N server ended my session for inactivity while I was typing a response. Can anyone please help me? How do I remove the threat?

        • Re: How do I remove a virus?
          bklvr896

          Bravzilla wrote:

          Hello. My McAfee app recently reported that I have a trojan masquerading as an app called Nook Demo. McAfee cannot remove the threat. I cannot locate the app to manually delete it. I installed and ran F-Secure Clean app, and it says there are no threats. I have even tried erasing and deregistering the device, but McAfee says the threat is still there. I have tried chatting online with a Nook tech and three separate times the B&N server ended my session for inactivity while I was typing a response. Can anyone please help me? How do I remove the threat?


          I would try the McAfee site to see if there's any information on whether or not this is a false positive or something else, since another app says there's nothing there.

          • Re: How do I remove a virus?

            Thank you both! I suspected that this might be a false positive. I have contacted McAfee about it.

            • Re: How do I remove a virus?
              cljagos4

              I have webroot and i am getting the same message. I have also de registered my nook and did a factory reset and it still says i have a virus. What can i do.