6 Replies Latest reply on Nov 26, 2014 11:50 AM by DeanGibson
      • Re: Tech Fan's Confession
        bobstro

        Amazon is guilty of "killing off bookstores" in the same way that B&N is guilty of "killing off mom & pop bookstores". They have a business model that works, prices that are competitive and are giving consumers what they want. B&N would be far better served by trying to compete -- seriously compete -- rather than play the victim. Amazon is not going away, laws aren't going to be put in place to protect B&N. DO SOMETHING.

          • Re: Tech Fan's Confession
            flyingtoastr

            bobstro wrote:

            Amazon is guilty of "killing off bookstores" in the same way that B&N is guilty of "killing off mom & pop bookstores". They have a business model that works, prices that are competitive and are giving consumers what they want. B&N would be far better served by trying to compete -- seriously compete -- rather than play the victim. Amazon is not going away, laws aren't going to be put in place to protect B&N. DO SOMETHING.


            How the flying hell does a nationwide brick and mortar retail store successfully compete with a company running on margins of 0.5%?

             

            Seriously, if you figure it out I'm sure BN (and pretty much every retail company in the world) will happily pay you a few hundred grand to consult for them. Come on, since you clearly know How To Seriously Compete™ you should be raking in the dough.

              • Re: Tech Fan's Confession
                Froide

                @flyingtoastr - this statement of yours hits the nail on the head: "I'm sure BN (and pretty much every retail company in the world) will happily pay you a few hundred grand to consult for them."

                 

                Bob George didn't say he personally had the answers, but I agree with both of you that it's imperative that BN hire someone who does! While it's true that Amazon can (and likely always will) be able to undercut B&N price-wise, it doesn't take a rocket scientist to realize that B&N must - in order to survive and thrive - compete more effectively than it does now on other fronts - fronts where the bookseller can carve out and sustain a competitive advantage, and effectively deliver on value propositions different from Amazon's. To accomplish that, B&N needs to get cracking on strategic management and technology&innovation imperatives using techniques taught at any MBA program worth its salt. B&N's most blatant missteps - e.g., the mishandling of its NOOK Division - reflect (in my educated opinion) a need to do exactly what you stated: hire a competent management consulting team.

            • Re: Tech Fan's Confession
              keriflur

              The irony here is that Amazon isn't actually profitable for shareholders, and that if B&N did exactly what Amazon does, and got the same returns that Amazon gets, they'd be marked as a SELL and we'd still see the same articles about how B&N is going under.

                • Re: Tech Fan's Confession
                  bobstro

                  I don't think B&N should try to "be Amazon" any more than they should have tried to "be Apple" back when the NOOK had promise. B&N was capable at innovating at one time, and they certainly could do more to make using B&N's software -- their primary conduit to user devices -- better, if not outright innovative. This doesn't require taking on Amazon at any level. It requires paying attention to what you paying customers want, as well as not making unilateral moves to alienate what loyal customer base you have. More to Keri's point, these aren't things that require an extensive amount of work, relatively speaking.

                  • B&N should have had an update to the NOOK app before the new Android version hit, not well after.
                  • B&N should fix the storage limitations on their otherwise-nice NGTS tablets.
                  • B&N should fix long-standing complaints users have had about their software for years.

                  These things won't catapult B&N to the top, but it will retain a loyal (as in, willing to buy regularly) user base.

                    • Re: Tech Fan's Confession
                      DeanGibson
                      1. Think of all the missteps that B&N has made in the last three years, that we have discussed here (and which I have railed on).
                      2. Think of how much worse it might have been if B&N had no competition.

                       

                      In particular, I can't think of a single Nook (well, except for perhaps the original GlowLight) that wasn't a pretty good deal (price/function) six months after it was released.