3 Replies Latest reply on May 23, 2013 1:17 PM by geertm

    Applications purchased on Nook 1st ed. not showing up on HD+

    fluffypiranha

      I've already contacted customer service a week ago and have received no response. I purchased QuickOffice Pro on my Nook 1st ed. I recently upgraded to a Nook HD+ and I'm missing this app plus another app. I can't find it listed under my purchases although I have the email that shows proof of purchase. The app shows up under my library on the website but I do not have the option to download it. I'm feeling like I got ripped off and if this is the case (considering when I purchased it the app was $15 and now it's $5). I use the app for school. I will no longer be purchasing apps through Barnes and Noble.

        • Re: Applications purchased on Nook 1st ed. not showing up on HD+
          laurieb52

          Nook 1st edition does not allow purchase of apps, and never has.

          • Re: Applications purchased on Nook 1st ed. not showing up on HD+
            Tim40744

            fluffypiranha wrote:

            I've already contacted customer service a week ago and have received no response. I purchased QuickOffice Pro on my Nook 1st ed. I recently upgraded to a Nook HD+ and I'm missing this app plus another app. I can't find it listed under my purchases although I have the email that shows proof of purchase. The app shows up under my library on the website but I do not have the option to download it. I'm feeling like I got ripped off and if this is the case (considering when I purchased it the app was $15 and now it's $5). I use the app for school. I will no longer be purchasing apps through Barnes and Noble.


            I suspect you may be referring to a Nook Color and not a Nook First Edition which, as Laurie pointed out, is an eink device. However, the info on "Quickoffice Pro" indicates it's for Nook Color & Nook Tablet, not Nook HD.

             

            • Re: Applications purchased on Nook 1st ed. not showing up on HD+
              geertm

              fluffypiranha wrote:

              I've already contacted customer service a week ago and have received no response. I purchased QuickOffice Pro on my Nook 1st ed. I recently upgraded to a Nook HD+ and I'm missing this app plus another app. I can't find it listed under my purchases although I have the email that shows proof of purchase. The app shows up under my library on the website but I do not have the option to download it. I'm feeling like I got ripped off and if this is the case (considering when I purchased it the app was $15 and now it's $5). I use the app for school. I will no longer be purchasing apps through Barnes and Noble.


              I assume you had a Nook Color or Nook Tablet.
              The Quick Office app is only compatible with Nook Color and Nook Tablet. Not with Nook HD.

              See this link:

              http://www.barnesandnoble.com/w/quickoffice-pro-edit-office-documents-on-the-go-quickoffice-inc/1107693884?ean=2940043351135

               

              B&N does develop apps, it just sells them.

              Do not blame B&N, blame the developer. If you look at the developer website (search for Nook HD) you will see that they promised a Nook HD version 2 years ago, but this was never released.