10 Replies Latest reply on Mar 28, 2014 8:11 AM by Irishdec52

    Deleted external content still shows in library

      I just bought Nook HD+ and have done all the software updates. I sideloaded some ebooks from my computer (.epub format). I then realized I'd moved the wrong ones (the cover images were wrong). I plugged the nook back into my computer, deleted the old content, and replaced it with the new. However, my Nook is still showing all of the old content under my library. I cannot open those files or delete them from the library, but I can't see the stuff that's actually there from my library screen. If I go into "My Files", everything looks as it should and I can see the books that actually are on the device. 

       

      I've tried hitting the "reset" button on the library. I've tried restarting the nook multiple times. I really do not want to do a reset since I already downloaded all my B&N content, which is over 500 books - plus, I shouldn't have to do that. Having "My Library" show all my ebooks, including documents, seemed really handy, but not if it's going to show the wrong stuff...any suggestions?

        • Re: Deleted external content still shows in library

          Semi-solution found.

           

          The issue appears to exist when subfolders are created within the "My Files/My Documents" folder on the Nook's hard drive (I did not experiment with other folders). I had my ebooks in subfolders for better organization. When I removed them, I did so by deleting the subfolders, thinking it would clear everything out. It didn't! There appear to be two ways to fix this (beyond a full-out reset). First, plug the nook into your computer and copy all files back over.

           

          The files can then be deleted from your computer, as long as you delete the individual files - NOT subfolders! Once the files themselves are gone, go to your library and hit the refresh button. The files in question should vanish. Once they do, go ahead and delete the subfolders.

           

          Alternatively, once you've copied the files back in, you can delete them one at a time from your Nook screen. They'll show up twice, but deleting one will actually clear both in the pair. Once these are gone, you can connect to your computer and remove the subfolders. 

           

          FYI. I hope this helps someone else not slam their heads into their desks as many times as I did!

          • Re: Deleted external content still shows in library
            geertm

            Grammarsnob wrote:

            I just bought Nook HD+ and have done all the software updates. I sideloaded some ebooks from my computer (.epub format). I then realized I'd moved the wrong ones (the cover images were wrong). I plugged the nook back into my computer, deleted the old content, and replaced it with the new. However, my Nook is still showing all of the old content under my library. I cannot open those files or delete them from the library, but I can't see the stuff that's actually there from my library screen. If I go into "My Files", everything looks as it should and I can see the books that actually are on the device. 

             

            I've tried hitting the "reset" button on the library. I've tried restarting the nook multiple times. I really do not want to do a reset since I already downloaded all my B&N content, which is over 500 books - plus, I shouldn't have to do that. Having "My Library" show all my ebooks, including documents, seemed really handy, but not if it's going to show the wrong stuff...any suggestions?


            Are you using a Mac? With some of the other tablets there is a problem with the Mac creating a trashcan folder (I believe a hidden folder) with the deleted content, and that folder will be scanned by the Nook when looking for files.

            • Re: Deleted external content still shows in library

              Grammarsnob, I'm kudo-ing the heck out of you!

               

              I had been beating my head on the wall for 2 days with this problem, and your procedure totally fixed it for me. Thanks so much!