1 Reply Latest reply on May 2, 2013 5:58 PM by 5ivedom

    I Finally Gave Up...Put my Nook App back on my iPad...

      After repeated issues with my Nook HD+ "jumping" forward pages in my books/magazines with no apparent real solution from B&N (I worked with a rep to "deregister" and "reload" content - that was their best suggestion...which didn't work).

       

      I already owned a Nook Color, and had never experienced any issues with it at all. Although I had an iPad, I wanted to upgrade Nooks, b/c my library was so large, and also b/c of some of the cool features like purchasing from catalogs from my NHD+ and the scrap booking feature.

       

      Two months into owning the HD+, the page jumping started. Hard restarts, deregistering, nothing helped. I thought it had been fixed after working with a customer service rep for nearly 45 minutes one day. Then, two weeks later, guess what started happening again?

       

      From what I can tell from others who experienced the same issue, there really isn't a concrete solution. B&N has to be aware that this is happening repeatedly. So, finally, I ended up putting the app back on my iPad, and accessing my library that way. I feel cheated out of the nearly $300 bucks I spent on the new device. Why put an item out there that clearly isn't 100 percent ready for distribution? Clearly, this isn't the only recurring issue that users have/are experiencing, based on comments from several other threads. Very disappointing.

        • Re: I Finally Gave Up...Put my Nook App back on my iPad...

          sd424 - sorry to hear you ran into troubles.

           

          Here are a few things you can do -

           

          1) Return it. Not sure if they'll give you store credit or a different device.

           

          2) Use one of the Android for Nook type cards and run Nook App on that.

           

          3) Root it.

           

          *****

          I can understand why books jumping forward would be such a hassle.

           

          Were you getting jumps while reading, or when restarting a book (i.e. when you came back to a book after not reading for a few hours or days)?