Some of you are aware that I'm having major issues, with Barnes and Noble, regarding gift card issues. Has anyone every had any luck writing/speaking to someone within the company, who can expedite problems. I'm getting no where with the CS agents I call and write to. Please forward any information to me, please. I want you all to know, that I would rather be doing other things with my time, like reading and enjoying my Nook, but this issue has got to stop, I should be able to shop in confidence and have issue resolved in a timely manner when things go wrong. Any help would be greatly appreciated.