Allie, hopefully Alex or NookConception or Mercury Glitch or someone from B&N steps in and provides a more precise answer.
Store can do refunds.
1)It's better to get a refund in store because you can show the Store people the issue. Then you'll definitely get a refund.
2) If you call up the 1800 number and let them know they will do a return usually. It has to be soon though.