I have a nook hd+ that I purchased about 2 years ago. Approximately 1 week ago I plugged it in and it failed to charge. I took it back to Barnes and Noble where they told me the battery needed to be replaced however the battery is non-replaceable because it is a closed unit and I would have to get a replacement tablet for $129. . I have pictures and music on the nook that I need to retrieve and why would I pay to get a replacement, I did not break the tablet and if this battery issue is a factory default, I do not see why I am being charged to replace a tablet that I feel should have lasted longer than 2 years, especially with minimal wear and tear as I had purchased the tablet for school but was unable to open my reading material due to an unsupported format so I used it for movies, pictures and music.
Customer Service was useless...they were the ones who said that I had to pay the $129 for a replacement. Any suggestions
I took it back to the BN where the item was purchased and their CS manager could not offer a better solution. If I had wanted a substandard product I would have bought a non name table from a no name seller and expect and "hands up type attitude if it broke." Very disappointed, if I had known the tablet could not be repaired, I would have gone ahead and bought a regular Samsung Tablet. I have a Note 4. All my other devices gives me access to a kindle reader. I just did not expect to be faced with a tablet that could not be fixed from such a reputable company with no thought for the fact that my family vacation pictures cannot be retrieved due to malfunction of their product, and to show how much they care about CS and backing their product they want me to pay for a replacement.... I would think not.
Further more, I would never purchase another nook as long as I live. I just want my information back so I can toss this piece of garbage in the trash. I feel as though I wasted my money and my time. I just need help on how possibly to get this tablet to turn on long enough to retrieve my information and then toss it I guess.