19 Replies Latest reply on Feb 2, 2016 10:57 AM by DeanGibson

    Read Instantly feature is gone

    cmconn

      I have a Nook HD and enjoyed using the option to read my nook

      books on the web page (My Library -> Read Instantly) until they

      changed the software. It was like, a month ago?

       

      Does anybody know what's really happening with this? Every

      time I ask customer support I get a blurb about how this will be

      fixed in the 'near future'. I see three possibilities

       

      - It's broken and they're trying to fix it

      - Not right now, may come back someday

      - Not going to happen

       

      Thanks in advance.

        • Re: Read Instantly feature is gone
          petesnook

          Click on the book icon in My Library. The Read Instantly link is then available in the lower right corner of the book icon on the new page.

          • Re: Read Instantly feature is gone
            lbrychic

            Found this in the FAQs:

             

            NOOK for Web "Read Instantly"

             

            On Tuesday, June 30, we updated our BN.com ecommerce website with new features. The NOOK for Web "Read Instantly" function was not updated as part of this rollout. Our technology team is currently working on including the NOOK for Web "Read Instantly" functionality and we hope to have it available in the near future.

            We offer several alternative NOOK Reading Apps and invite you to explore them by clicking here.

            We apologize for any inconvenience this may have caused and thank you for your continued support of NOOK.

            Need help? Click here to chat with a NOOK Support Agent.

              • Re: Read Instantly feature is gone
                cmconn

                Thanks for posting this.

                 

                Yes, it's the same answer I get over and over from B&N support.

                June 30. It's July 29th and it's not fixed. Are they going to fix it

                or have they dumped it? No progress in a month.

                  • Re: Read Instantly feature is gone
                    Alex Garcia

                    cmconn Thanks for the interest in Read Instantly. We know how much our users want this feature, and its true the tech team is working on getting this rolled out. I wish I had a firm date to provide you, but unfortunately at this time there isn't one.

                     

                    It will be making a return in the near future; and as soon as we have it ready to go - the NOOK Forums will surely be the first place to find out.

                     

                    - Alex

                    1 of 1 people found this helpful
                      • Re: Read Instantly feature is gone
                        petesnook

                        Thanks, Alex, for that insider info. And pass along my thanks to the devs for synching my wishlist across my newer Nooks (HD+ and Nook Gal Tab) and platforms (Android and Windows 8.1).

                        • Re: Read Instantly feature is gone
                          cmconn

                          Thank you Alex.

                           

                          I'm in the software business and we are the same way... we cannot

                          tell customers when our next release is going to be. Development

                          doesn't give us firm dates because they don't know what else they

                          are going to find when they try to implement something.

                           

                          Does near future mean

                           

                          - when we decide to implement it again (future releases)

                           

                          or

                           

                          - when we fix it

                           

                          Can you answer that? I don't know how much access you have to

                          this information or if you are able to tell. But it would make a lot

                          of us happier if we knew.

                          • Re: Read Instantly feature is gone
                            cmconn

                            It is now Mid-September and no sign of this feature.

                            Is it going to happen?

                            • Re: Read Instantly feature is gone
                              cmconn

                              It is now late October and not happening. I really don't think it's coming back. I would appreciate it if someone would be honest about this  I do not for one minute believe there are technical issues that cannot be fixed in 4 months. Is it too expensive? Is it not worth the trouble? Are there security issues?

                               

                              FWIW I can buy kindle books and read them on my nook with my kindle reader, on the web page and even on their standalone app. But I prefer the nook navigation and would rather give my money to B&N.

                        • Re: Read Instantly feature is gone
                          cmconn

                          If anybody sees this feature available please reply to this thread. I used to check it daily, then weekly, then monthly. If I don't hear from any of you I'll check it again in 2016

                            • Re: Read Instantly feature is gone
                              hmbnook

                              Over 6 months to provide an commerce site update?  Something is wrong somewhere and this issue is not ANSWERED without a response with a date when it will be fixed IMHO

                                • Re: Read Instantly feature is gone
                                  rcheetham

                                  I spoke to their tech support people on Sunday (1-31-16) about the download feature which is similar to the instant read feature. I was told the download feature was never coming back and I suspect the same with the instant read. They (or the publisher is who they blamed) do not want books on laptops or PCs. Very depressing to go through all the DRM crap all over again.

                                    • Re: Read Instantly feature is gone
                                      Froide

                                      They (or the publisher is who they blamed) do not want books on laptops or PCs. Very depressing to go through all the DRM crap all over again.

                                      BN's explanation seems like hogwash, to me, since Kindle and Kobo books can be downloaded to one's PC, despite - to quote Tony Soprano - "'all that that entrails[sic]".

                                        • Re: Read Instantly feature is gone
                                          kamas716

                                          I'm 99.9% sure that explanation is hogwash as pretty much every other site allows for reading on the web. I get the feeling B&N is run by a bunch of old fuddy duddies that don't like this newfangled internet thingamajig and hence don't think anyone else should be using it, let alone using it to it's fullest extent. Just about everything they've done in the last few years has either been way late or designed to make the user experience as annoying as possible.

                                            • Re: Read Instantly feature is gone
                                              DeanGibson

                                              Yes, I think "B&N is run by a bunch of old fuddy duddies", but that doesn't explain the late deliveries.  I think that they (for whatever reason) don't want to pay what it takes to hire good software people, and when they DO pay more than they think they should, they're not getting competent people, and that feeds the "don't pay outrageous salaries" syndrome.

                                               

                                              Clearly B&N had a commitment to make a good hardware product, and that succeeded.  It explains why B&N made outstanding hardware (which received very good reviews up through the HD series), while the software was at best mediocre.  This attitude (or policy) extended into the web site, which often languished for months waiting for the "web site upgrade".  Does anyone think that Jeff Bezos would tolerate the Amazon site having similar defects for that period?