15 Replies Latest reply on Nov 18, 2015 12:23 AM by marcymurli

    NST behaving weirdly

    kamas716

      Recently, as within the last week, my NST has been behaving somewhat weirdly in two specific areas.

       

      1. If I'm anywhere other than the reading screen (eg. settings, home, library, etc.) and I tap the book icon in the upper left corner it takes me to a book that I read previously, not the book I'm reading currently. If I'm on the Home page, the book shows page 1 of (whatever number of pages) for a different book than what I'm currently reading or what the book icon in the upper left corner takes me too.
      2. Flipping through the library has become a pain due to the fact that 'most recent' eBooks added are not showing up at the beginning of the list. Sometimes they show up in the middle, sometimes they show up at the end.
        • Re: NST behaving weirdly
          roustabout

          is there enough of a settings menu on your device that you can get to the nook home or library applications and hit the "clear data" buttons?

           

          if not, I think you can sideload a settings tool to it, or else you could try a full device wipe by 8 failed boots.

            • Re: NST behaving weirdly
              kamas716

              I'm not familiar with a 'clear data' setting on the NST.

                • Re: NST behaving weirdly
                  MacMcK1957

                  I assume he means erase and deregister, i.e. reset it to factory settings.

                   

                  Resetting your NOOK Simple Touch, NOOK Color, or NOOK Tablet

                  1.                 Push the n button.           
                  2.                 Select Settings from the navigation bar.
                  3.                 Select Device Information or Device Info.           
                  4.                 Tap Erase & Deregister Device. Confirm by tapping Reset NOOK.           
                  5.                 After your NOOK resets, follow the on-screen prompts to register it.
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                    • Re: NST behaving weirdly
                      kamas716

                      While annoying, I don't think it requires the nuclear option at this time.

                      • Re: NST behaving weirdly
                        kamas716

                        Bah! After losing my place in my book several times I ended up going nuclear. Erased and deregistered, reregistered and things seem to be working normally again. It took me two days, but I finally got all the books back on the SD card. I know the SD card can occasionally cause a problem (I had tried removing it - still had same problem, tried formatting it - still had same problem), so I wiped everything and reloaded it. We'll see how long this lasts.

                         

                        No problems on the NSTG so far.

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                        • Re: NST behaving weirdly
                          marcymurli

                          For how many kinds of situations does this work? And what will I lose in the process if I do this?

                            • Re: NST behaving weirdly
                              kamas716

                              Erase and deregister means that everything will be gone. It will fix many problems, but it's an option of last resort.

                                • Re: NST behaving weirdly
                                  marcymurli

                                  So that means I cannot re-download all my books?

                                    • Re: NST behaving weirdly
                                      kamas716

                                      No. You should still be able download all your eBooks (if B&N still has the rights, I'd suggest you look up future proofing your eLibrary, probably by googling Apprentice Alf and his Calibre tools plugins) as long as you re-register with the same account.

                                        • Re: NST behaving weirdly
                                          marcymurli

                                          But given that I cannot download at least half of the books on my Nook because I purchased them after they stopped allowing that, how do I access my most recent copies? And how do I know if they still have the rights? Is that honestly a thing? That one day my book will be gone because they lost the rights???

                                            • Re: NST behaving weirdly
                                              MacMcK1957

                                              Realistically, B&N losing the rights to a book is not common.  It happens, but it's pretty rare.  I do remember one case of someone complaining because he re-downloaded a book, and all the photos had been removed, because the publisher had never secured proper rights to them in the first place, so they'd been removed from the digital copy stored on the B&N servers.  But as I say, it doesn't happen often.  I don't think I've ever found a book missing when I've set up a new device.

                                              1 of 1 people found this helpful
                                                • Re: NST behaving weirdly
                                                  kamas716

                                                  I'm not sure how common it is for them to lose the rights for already purchased content, likely not very. I've not tried to re-download anything in my library in quite some time. I future proof everything, so just reload it from my computer. I do know that when I finally got access to my Nook Wishlist on the website after the latest reorganization I went through and deleted over half of it because they were listed as 'unavailable' now. I don't know if they would have been available to download had I purchased them originally.

                                                  1 of 1 people found this helpful
                                                • Re: NST behaving weirdly
                                                  kamas716

                                                  Alex posted a work around for those having issue with the new DRM scheme. If you haven't tried it already, it would be worth trying to see if this clears up your issue of downloading recent eBooks.

                                                   

                                                  https://bookclubs.barnesandnoble.com/blogs/allthingsnook/2015/03/13/are-you-having-trouble-unlocking-your-ebook

                                                   

                                                  We’re sorry you are having trouble downloading an eBook on your NOOK.

                                                   

                                                  Follow the steps below to resolve this matter and continue enjoying your NOOK experience.

                                                   

                                                  Connect to Wi-Fi. If you are having trouble connecting to Wi-Fi click here.

                                                   

                                                  • Power your NOOK off/on
                                                  • Go to Shop
                                                  • Purchase any free NOOK Book by searching for 0.00
                                                  • Go to Library
                                                  • Tap Refresh or Sync
                                                  • Attempt to download any title in your library that previously gave you the unlock error.

                                                   

                                                  Purchasing this free NOOK Book will allow your NOOK to sync properly with your account. You can delete or archive the free title at any time.

                                                   

                                                  Hope this helps, and feel free to comment or send a private message to me if you're still having issues.

                                                   

                                                  - Alex

                                        • Re: NST behaving weirdly
                                          marcymurli

                                          So it seems this ultimately solved my problem. I wanted to also share that when I re-downloaded all my books, I was indeed able to retain all my notes, highlights, and bookmarks--which is just heaven for a teacher who uses the Nook in the classroom. :-)