29 Replies Latest reply on Aug 16, 2016 6:30 PM by javabird

    Nook Wishlist

    rvingmillers

      I wish B&N would fix the Wishlist so I could actually view all my books on my list.  I mean really!  Hasn't it been long enough to get this fixed?  I have over 250 books on my list and unable to view them all no matter what order I choose to display them.  When I go to select page 2 it goes to page 15.  So from there I go back page by page, only to get to page 10 then it goes back to page 15.  I've tried the < > instead of using the page numbers, doesn't make a difference.  I find this totally ridiculous that it is taking so long to fix this.  Is anyone from B&N listening?  How much longer?  Could you post when it will be fixed?

        • Re: Nook Wishlist
          javabird

          I have the same problem and I've actually posted it in another thread. Your post tells me  I'm not the only one.

          • Re: Nook Wishlist
            booklover128

            I am having the same problem, but I have found a workaround solution.

             

            Go to your wish list and go to any page other than the first one - it will take you to the last page every time. In the address box, look for text that states pp=XX and p=X where X is numbers. The "pp" number is items per page that will show, the "p" is the page number of your wish list. For pages 2-9, enter a zero in front of the page number, "02" or "03", etc and press enter. It will then take you to that page on your wish list. Once you get to page 10, the wish list starts functioning properly again with the arrows and page numbers.

             

            Barnes & Noble software engineers - while/if you fix this, it is also annoying to page all the way down a wish list page and then have to go back to the top of the page to ask for the next page. The "print" wish list feature also only prints the current page of the wish list - not the entire wish list. You are making it very difficult to shop on your website.

             

            I will also post this identical post on the other wish list thread.

            2 of 2 people found this helpful
              • Re: Nook Wishlist
                rvingmillers

                Thank you, I tried what you suggested and it works.  While it's time consuming, at least I get to see my list!    I live in my RV full-time, traveling the U.S. working seasonal jobs and the e-reader is wonderful for my lifestyle.  I have been a faithful B&N customer since 2009 when I purchased my first e-reader  I have over 2,000 books in my library, just from B&N and probably about that many side-loaded on an SD card.  Wish B&N was that faithful to us.  Thank you again, hopefully B&N will give a rip about their customers and find time to fix this soon.    

                  • Re: Nook Wishlist
                    Froide

                    Thank you, I tried what you suggested and it works.  While it's time consuming, at least I get to see my list!   I live in my RV full-time, traveling the U.S. working seasonal jobs and the e-reader is wonderful for my lifestyle. I have been a faithful B&N customer since 2009 when I purchased my first e-reader  I have over 2,000 books in my library, just from B&N and probably about that many side-loaded on an SD card.  Wish B&N was that faithful to us.  Thank you again, hopefully B&N will give a rip about their customers and find time to fix this soon.  

                    OT: Interesting lifestyle, @rvingmilers.  From what I've read, it's becoming increasingly popular!

                  • Re: Nook Wishlist
                    javabird

                    Brilliant!

                  • Re: Nook Wishlist
                    petesnook

                    Odd. I can click on the page number and the list jumps to that page for both 10 and 20 items per page. The < and > work, also. Maybe it is because I only have 51 items while some of you appear to have over 100.

                     

                    This is true for both Chrome and Edge on Win 10.

                    • Re: Nook Wishlist
                      javabird

                      Just checking, anyone have their wishlist working yet? mine is still broken

                      • Re: Nook Wishlist
                        rvingmillers

                        I wish I could say same.  Wish list still doesn't work unless I do what booklover128 suggest over 2 months ago.  It's just ridiculous that someone at B&N can't get a handle on this and fix it.  Very discouraging.

                          • Re: Nook Wishlist
                            javabird

                            yeah, the wishlist has been broken for at least 6 months. Very sad.

                              • Re: Nook Wishlist
                                rvingmillers

                                What I find very sad is the fact that an admin that monitors these forums doesn't address or acknowledge this problem either.  Would it be difficult to let us know if B&N is even attempting to fix this (I would guess probably not since it's be over 6 months).  I've e-mailed and called B&N regarding this and I get the usual "robot" response of we're aware, we're working on it.  Really, a solution can't be had for over 6 months?  It's very disappointing that our concerns are not important enough to acknowledge. Maybe people don't use wish lists that much anymore, but I use mine everyday to see if books are on sale or as just as a list to go to when I want to choose a book to purchase.  I read anywhere from 4-5 books a week and I feel as a long time customer my business isn't just that important to them.

                            • Re: Nook Wishlist
                              Froide

                              agarcia responds to PMs. Have you tried reaching out to him (or any of the other mods) by PM?

                              1 of 1 people found this helpful
                                • Re: Nook Wishlist
                                  rvingmillers

                                  Today I sent a PM to Alex Garcia asking him to check into this.  Since he jumps in and responds to other posters in different threads I guess I figured he or someone from B&N would have seen this thread by now.  Let's see if Alex Garcia responds.

                                    • Re: Nook Wishlist
                                      rvingmillers

                                      Alex did reply to my PM.  I've copied and pasted his response for those who are interested in the Wish List drama.   It was very kind of Alex to respond even though there is still no answer as to when a functioning Wish List will be available.  The only thing I don't agree on, is the comment about the "tumultuous shopping period".  The wish list has been broken since mid-June last year, the holidays weren't even on the radar on that point.  That is just my opinion, but I do thank Alex for responding and wanted to share his reply for those that are interested.  Guess we'll just continue with a non-working wish list while waiting for updates over the next several weeks/months.

                                       

                                       

                                      "Hi Sharon, I'm sorry for the trouble you've had navigating your wishlists on our site. I know this is a sour point for many users. Unfortunately, I don't have much more to add to what was already shared with you. However, I can confirm the issue is being actively tracked and worked on within our development team.

                                       

                                      With that said - I can't confirm a date for the fix to be deployed at this time, but thankfully with our most tumultuous shopping period behind us; I would expect to see quite a few updates being deployed in the coming weeks/months.

                                       

                                      I know this probably isn't the answer you wanted, but I hope it helps if even just a bit.

                                      Feel free to contact me if you need anything else."

                                       

                                      - Alex

                                      1 of 1 people found this helpful
                                        • Re: Nook Wishlist
                                          javabird

                                          Thanks for posting. But BN might want to re-think how they respond to customer complaints... this kind of reply gives the impression that BN really doesn't care too much about the users' web experience ("tracking" the issue sounds suspiciously like they don't have enough resources to work on the problem and don't consider it a priority).

                                           

                                          Too bad. Web updates should not remove existing functionality, but it seems to me the last web update took away a lot of much-used features that were working before the update. I have a large investment in BN books and would like to see it succeed, but more and more I find myself going to competing websites because they just work.

                                    • Re: Nook Wishlist
                                      rvingmillers

                                      It appears the Wish List has been repaired.  When checking out my list this morning to purchase a book, the list went directly to Page 2 and each page in order thereafter.  I hope the repair is permanent.  Thank you B&N!

                                      1 of 1 people found this helpful
                                      • Re: Nook Wishlist
                                        javabird

                                        My wish list is broken again, since yesterday. I can see the first page, but if I try to advance to the next pages by clicking the "2", "3" or ">" nothing happens.

                                         

                                        Anyone else seeing this behavior?

                                        1 of 1 people found this helpful
                                          • Re: Nook Wishlist
                                            rvingmillers

                                            Yes, once again the Nook Wishlist is not working.  I noticed that when I try to go to the next page, the "#" comes up in the link instead of the page number.  Pretty discouraging that the "fix" has only lasted since February of this year.  What did it take, 8 months or more last time to fix it?  Let's hope for quicker attention this time to repair it.

                                            • Re: Nook Wishlist
                                              petesnook

                                              Yeah, broken again. I had just finished redoing my wishlist on the 11th. Everything was fine then. Not now.

                                               

                                              But, I have found a workaround. If I change the Results per page value, I notice the URL in the browser URL line is significantly different than the default URL when I launch the wishlist. The changed URL allows me to change the last digit from 1 to whatever page number I want; then I press Enter and the wishlist jumps to that new page.

                                              Since I like 20 results per page, I change the 20 to 10, then back to 20, then change the page number in the URL.  I'm using Chrome browser, if that makes any difference.

                                               

                                              I have also noticed the wishlist isn't syncing from the bn.com site to the Nook apps on my Nooks and phone. The changes I made earlier this week at bn.com didn't show up on my Android devices, and changes I made on a Nook didn't sync to the bn.com site.  The Androids seem to sync fine among each other. The syncing was working fine several months ago.

                                               

                                              Oh good grief. I just forced a sync on my Library on my Sam Gal Tab S2 Nook and looked at my wishlist there and it now includes the old Nook apps which, of course are no longer available and which I had manually deleted months ago, but they don't show up on my phone. Sigh.

                                                • Re: Nook Wishlist
                                                  rvingmillers

                                                  Very frustrating that the list only lasted 6 months before not it's not working again.  I'll try what you suggest.  Thank you.

                                                  • Re: Nook Wishlist
                                                    javabird

                                                    Thanks for the tip on the workaround. That seems to work on Safari too.

                                                    I also decided to print my wish lists (saved as pdf's) for reference -  although you can only print each page at a time.

                                                      • Re: Nook Wishlist
                                                        rvingmillers

                                                        I did send a PM to Alex and here is a copy of his reply.  So unfortunately, not sure when list will be fixed, but he also confirmed the workaround.

                                                         

                                                        Hi Sharon, thanks for the message. Our web development team is working on a fix for this issue.

                                                         

                                                        In the meantime, there is a small workaround you can perform by doing the following:

                                                          -change the sort order & then add/change the page number in the address bar(last number)

                                                         

                                                        I'm terribly sorry for the inconvenience. Hope this helps just a bit.

                                                         

                                                        - Alex

                                                          • Re: Nook Wishlist
                                                            javabird

                                                            haha, thanks - petesnook already posted that workaround over a week ago (I sent a PM to Alex also but  never received a reply. )

                                                              • Re: Nook Wishlist
                                                                rvingmillers

                                                                It's been over a month now and still have to use the "work around" for the Wish List to work.  Guess some things aren't too important for customer/tech support.  Last time it took B&N 6 months to fix the list, was hoping it wouldn't take so long this time. I guess if wishes were horses, beggars would ride. 

                                                                  • Re: Nook Wishlist
                                                                    javabird

                                                                    Yeah, I emailed B&N customer service with a complaint about it a few weeks ago and got a canned reply that they are aware of the issue, etc, etc. Doesn't seem to be too important to B&N to fix it. Too bad. I usually buy most of my books from my Wish list (and I've bought quite a few), so if there are others out there like me, I guess they don't care too much about the lost business. Very disappointing .